Saranya G

Product Manager

Bengaluru, Karnataka, India6 yrs 6 mos experience

Highly Stable

Key Highlights

6 years of experience in application operations and IT service management.
Expert in change management and software release coordination.
Hands-on experience with SaaS platforms and cloud environments.

Stackforce AI infers this person is a skilled IT Service Management professional with expertise in SaaS and cloud-based solutions.

Contact

Skills

Core Skills

Change ManagementRelease ManagementIt Service Management

Other Skills

ServiceNowStakeholder CommunicationData AnalysisJiraGitITIL CertifiedSoftware as a Service (SaaS)Cloud basicSingle Sign-On (SSO)Disaster RecoveryService Delivery ManagementTeam LeadershipOrganizing MeetingsCABIncident Management

About

I am a Business Application Operations Analyst with 6 years of experience in supporting, configuring, and operating enterprise business applications to ensure stability, performance, and seamless user experience. My role focuses on application operations, incident and request management, deployment support, and coordination across technical and business teams. I work closely with developers, vendors, and stakeholders to manage application configurations, troubleshoot complex issues, and support releases, fixes, and enhancements aligned with business requirements. I have hands-on exposure to SaaS platforms, cloud environments (AWS/Azure), and on-premise systems, along with a working understanding of Linux/Windows OS, SSO, and disaster recovery concepts.

Experience

6 yrs 6 mos

Total Experience

3 yrs

Average Tenure

5 mos

Current Experience

Cargill

Application developer Food

Dec 2025 – Present · 5 mos · Bengaluru, Karnataka, India · Hybrid

Accenture

IT Service Management Senior Analyst

Oct 2024 – Dec 2025 · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

Change Manager |
I lead the planning and execution of change initiatives to help teams adapt effectively. My work includes creating change roadmaps, managing stakeholder communication, and ensuring user adoption through training and support.
Designing and implementing change framework.
Collaborating with cross-functional teams to integrate changes with systems and processes.
Leveraging tools like Jira, ServiceNow, and Excel for tracking and reporting.
Driving adoption through data-driven insights and feedback loops.
Release & Migration Manager |
I specialize in planning, coordinating, and executing software releases and data migrations. My role ensures smooth transitions, minimal downtime, and alignment with organizational goals.
Managing end-to-end release cycles using tools like Jira, ServiceNow, and Git.
Overseeing migration processes, ensuring data integrity, and mitigating risks.
Collaborating with development, QA, and infrastructure teams for smooth deployments.
Monitoring and reporting release performance using dashboards and analytics.
Driving continuous improvement in release and migration processes.
Committed to delivering reliable and efficient releases and migrations for business success.

ServiceNowChange ManagementRelease Management

Cognizant

Associate

Nov 2019 – Oct 2024 · 4 yrs 11 mos · Tamil Nadu, India

R&D Support Analyst for Cargill project
1.Experience in creating and renewing SSL certificate for applications deployed in
windows and Linux.
2Exposure to tools such as ITSM , BMC Remedy.
3.Basic knowledge in UNIX and LINUX commands.
4.Managed relationship with service management, application implementation,
release management, break/fix problem resolution and application monitoring
and maintenance.
5.Experienced in installation / configuration / Administration and usage of
applications inside our organization in Windows OS.
6.Lifecycle of application platform performed with 95% of successful rates.
7.Provided Permanent solution for long lasting\recurring problems.