Shivam Pandey

CEO

Noida, Uttar Pradesh, India4 yrs 4 mos experience

Highly Stable

Key Highlights

Proven expertise in managing transaction disputes and chargebacks.
Strong leadership in finance operations within fintech environments.
Skilled in reconciliation and financial reporting processes.

Stackforce AI infers this person is a Fintech Operations Leader with expertise in transaction management and financial reconciliation.

Contact

Skills

Core Skills

Transaction ManagementDispute ResolutionTransaction ReconciliationMerchant ManagementMerchant OnboardingChargeback ManagementTransaction ProcessingFinancial Validation

Other Skills

Microsoft ExcelAccount ReconciliationBack-end OperationsChargebacksStarburstCustomer Escalation ManagementSQLInternational BankingCustomer Loyalty ManagementHiveCustomer SupportMonth-End Close ProcessExcel PivotAccounts Receivable (AR)Escalation Process

About

Detail-oriented Finance Operations professional with 4.5+ years of hands-on experience across domestic and international banking and fintech environments. Experienced in managing day-to-day finance operations including transaction processing, reconciliations, settlements, MIS reporting, and discrepancy resolution. Known for a practical, on-ground approach to problem-solving, strong ownership of work, and the ability to coordinate effectively with multiple teams to ensure accurate financial reporting and smooth operations

Experience

4 yrs 4 mos

Total Experience

2 yrs 2 mos

Average Tenure

Current Experience

Paytm

3 roles

Team Lead

Promoted

Dec 2024 – Jan 2026 · 1 yr 1 mo · Noida

Leading a team in managing transaction disputes, chargebacks, and refunds across multiple payment
channels.
Ensuring timely response to chargeback claims in compliance with card network rules.
Overseeing reconciliation and error investigation using automated dashboards and internal systems.
Collaborating with tech, and business operations teams to reduce financial leakages.
Monitoring KPIs including dispute resolution TAT and chargeback win/loss ratios.

Microsoft ExcelAccount ReconciliationTransaction ManagementDispute Resolution

Senior Associate

Promoted

Jul 2023 – Dec 2024 · 1 yr 5 mos · Noida

Handled transaction reconciliation, merchant profile updates, and bank/
GST changes.
Addressed EDC rental and MDR concerns for major merchants including
Domino's and Tata Starbucks.
Managed refund processes, payouts, and ledger reconciliations.
Raised merchant requirements to the product team for resolutions

Microsoft ExcelBack-end OperationsTransaction ReconciliationMerchant Management

Associate

Aug 2022 – Jul 2023 · 11 mos · Noida

Conducted reconciliation and managed merchant onboarding
documentation.
Processed refund and chargeback requests.
Supported invoice generation and issue resolution

Microsoft ExcelAccount ReconciliationMerchant OnboardingChargeback Management

Concentrix

Transaction Processor

Sep 2021 – Aug 2022 · 11 mos · Gurugram · On-site

Processed and validated large volumes of financial transactions in line with
defined SOPs, SLAs, and compliance guidelines.
Performed backend reconciliation and validation of rewards and loyalty points
for international banking clients, including Mashreq Bank, identifying mismatches
and discrepancies across systems.
Ensured high levels of accuracy by eliminating duplicate entries, validating
transaction data, and releasing finalized reports to clients and customers.
Handled exception queues and urgent requests, ensuring timely resolution and
minimal downstream impact on customers and operations.
Supported escalations and urgent requests through detailed analysis and
corrective action.
Maintained detailed transaction logs and documentation for audit readiness and
reporting.