Ankita Yadav

HR Manager

Delhi, India7 yrs 10 mos experience

Most Likely To Switch

Key Highlights

8+ years in HR and customer service
Expert in behavioral analysis and client relations
Passionate about organizational growth

Stackforce AI infers this person is a Human Resources and Customer Service professional with a focus on behavioral insights and employee engagement.

Contact

Skills

Core Skills

Hr ManagementTalent AcquisitionBehavior AnalysisCustomer ServiceCustomer Support

Other Skills

HR strategiesemployee engagementtalent processesbehavioral insightsdata-driven decision-makingteam leadershipservice excellenceclient supportrelationship management

About

I am a results-driven HR and customer service professional with 8+ years of experience in people management, behavioral analysis, and client relations. Currently serving as HR Manager at Moneytor, I lead HR strategies and operations in a remote setup, optimizing talent processes and employee engagement. Previously, as Behavior Analyst at BEHAVIOR MOMENTUM (INDIA) PRIVATE LIMITED, I specialized in behavioral insights and data-driven decision-making. My tenure as Customer Service Associate at Tech Mahindra sharpened my skills in team leadership and service excellence, while my roles as Customer Service Representative at iEnergizer and HomeShop18 built a strong foundation in client support and relationship management. I am passionate about driving organizational growth through effective HR practices and exceptional service delivery.

Experience

Moneytor

HR Manager

Nov 2023 – Present · 2 yrs 5 mos · Delhi, India · Remote

HR strategiesemployee engagementtalent processesHR ManagementTalent Acquisition

Behavior momentum (india) private limited

Behavior Analyst

Apr 2021 – Aug 2022 · 1 yr 4 mos · Noida, Uttar Pradesh, India · On-site

behavioral insightsdata-driven decision-makingBehavior Analysis

Tech mahindra

Customer Service Associate

Aug 2020 – Apr 2021 · 8 mos · Noida, Uttar Pradesh, India · On-site

team leadershipservice excellenceCustomer Service

Ienergizer

Customer Service Representative

Jul 2019 – Aug 2020 · 1 yr 1 mo · Noida, Uttar Pradesh, India

client supportrelationship managementCustomer Support

Homeshop18

Customer Service Representative

Sep 2016 – Jan 2019 · 2 yrs 4 mos · Noida, Uttar Pradesh, India · On-site

client supportrelationship managementCustomer Support

Education

Kendriya Vidyalaya

Intermediate — General

Jun 2006 – Jun 2007

S.D. College Noida

Master of Arts - MA — Masters In Psychology Honours

Aug 2011 – Nov 2012

Rajkiya Degree College

Bachelor of Arts - BA — Political Science and English and Psychology

Jun 2009 – Jul 2010

Kendriya Vidyalaya

10 — SCIENCE

Jan 2004 – Apr 2005

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