Jun 2020 – Oct 2021 · 1 yr 4 mos · Mumbai, Maharashtra, India · Hybrid

• As an independent HR Consultant, I led diverse projects focused on enhancing organizational effectiveness and employee engagement. My work included developing HR strategies, streamlining talent processes, and driving leadership development programs. Collaborating with a range of clients, I gained hands-on experience in areas such as performance management, organizational culture, and change management. This journey allowed me to apply my expertise in HR best practices while delivering customized solutions to meet unique business needs.

Nov 2019 – May 2020 · 6 mos · Mumbai, Maharashtra

• I took a conscious career break to focus on my health and wellbeing. During this period, I prioritized self-care, personal growth, and recalibrating my professional and personal goals. This experience has strengthened my resilience, broadened my perspective, and reignited my passion

Oct 2015 – Oct 2019 · 4 yrs · Mumbai

• Kinetic, the premier global out-of-home specialist agency and a fully-owned subsidiary of WPP, excels in delivering solutions that achieve ambitious brand and marketing goals for our clients.
• As a key leader at Kinetic, I oversaw various critical HR functions across all units in India, including Talent Acquisition, Performance Management, HR Operations, Talent Engagement and Development, and Learning Initiatives. With a headcount of 150 employees, I directly reported to the CO-CEO of Kinetic India.
• My tenure involved setting up, structuring, and formalizing all HR operations, implementing effective systems for attendance management, performance evaluation, recruitment, assessment, database management, and statutory compliance.
• Recognizing the importance of employee development, I initiated various learning initiatives, encompassing behavioral and process training programs.
• Moreover, I took charge of Corporate Communication for the CEO and ensured compliance with global regulations.
• During a crucial organizational restructuring phase, when the company was separating into two entities, I led the change management process, ensuring a seamless transition.
• Innovation was a priority, and I worked on automating HR systems using Artificial Intelligence, enabling more efficient employee feedback processes.

Nov 2013 – Oct 2015 · 1 yr 11 mos · Mumbai Area, India

• As an independent Search and Recruitment Specialist at Ushta Te, I focused on Luxury, Media, Entertainment, Retail, BFSI, E-commerce, Digital, and Advertising sectors. In my dual role as Business Head and Head of HR, I managed client relationships and HR functions.
• I led a team of 12 consultants to meet manpower needs, including senior-level recruitments. As the HR Lead for Microsoft Business, covering MSN, Microsoftstore.com, Bing, and Cortana, I played a key role in pitching and onboarding the business. I developed dashboards and reports to monitor key metrics for MSN.
• My initiatives improved corporate profitability, employee satisfaction, and productivity, including training and engagement activities. I managed the organization’s P&L, overseeing bid management and RFPs for existing accounts, and handling SOW/PO and invoicing.
• In addition to client acquisition and key account management, I conducted meetings, explored new opportunities, built revenue pipelines, and mentored my team. I led Performance Management and Employee Development by designing a review system to assess team performance monthly, ensuring systematic feedback for improvement.

Oct 2011 – Oct 2012 · 1 yr · Mumbai Area, India

• As Head of Human Resources:
• Set up offices in Mumbai, Jaipur, Bangalore, and Noida.
• Implemented HR policies and procedures, including Payroll, Compensation, and Compliance training.
• Designed Employee Induction, Orientation, and Rewards & Recognition programs.
• Conducted Employee Satisfaction Survey with 80% satisfaction scores.
• Implemented Performance Management & Balance Scorecard systems.
• Launched HR Helpdesk, achieving 2-day TAT for 88% queries.
• Led Talent Acquisition, hiring top talent within TAT and cost control.
• As Head of Customer Service:
• Established Customer Service function for voice, chat, email support.
• Converted inbound center into profit center via outbound calling.
• Achieved high customer feedback scores for satisfactory resolution.
• Designed surveys for customer satisfaction and retention.
• Reduced interactions to 3, increasing FTR to 65%.
• Achieved exceptional on-time vendor/seller delivery, low returns & refunds.

Jul 2011 – May 2012 · 10 mos · Mumbai Area, India

• As a key contributor at PlugHR, I played an integral role in providing unique subscription-based HR management services. For SMEs, I helped in setting up and running HR departments, while for larger organizations, I augmented existing HR departments to achieve enhanced results.

Feb 2009 – Jul 2011 · 2 yrs 5 mos

Sep 2005 – Jan 2009 · 3 yrs 4 mos