Manasi Shukla

Founder

San Diego, California, United States12 yrs 4 mos experience
Highly Stable

Key Highlights

  • 50% reduction in onboarding time achieved.
  • Built scalable training infrastructure for healthcare.
  • Expert in customer education and product adoption.
Stackforce AI infers this person is a Healthcare Training and Education Specialist with a focus on scalable solutions.

Contact

Skills

Core Skills

Customer EducationTraining InfrastructureTraining Program DesignContent DevelopmentProduct Education

Other Skills

OnboardingTeam EnablementScalable Training StrategyContent StrategyCross-functional CollaborationSales TrainingProduct DevelopmentSales SupportSoftware as a Service (SaaS)Project ManagementTraining and Development (HR)Community OutreachNon-profit Program DevelopmentDigital Marketing ExperienceMedical Devices

About

After 20 years in healthcare, from the OR at Medtronic to product development at Intuitive Surgical, I’ve seen brilliant medical technology sit underutilized because the infrastructure wasn't there to train people to use it. Training isn't just a box you check; it’s a strategic lever for revenue growth. When done right, it transforms how your team operates, how your customers experience your product, and how quickly you scale. I help scaling healthcare companies build training infrastructure that drives product adoption, team enablement, and patient impact. How I Help: I partner with healthcare leadership teams to build training infrastructure that drives measurable results: → Training Audit: Identify training gaps causing revenue bottlenecks, team overwhelm, and prioritize what to fix first. → Scalable Training Strategy: A blueprint to align your internal teams with customers training as you scale. → Infrastructure Build: Workflows and content that onboard customers faster and enable your team to scale without adding headcount. → Retainer: Ongoing strategic support to ensure systems evolve with your growth. Results: - 50% reduction in customer & employee onboarding time - Increased product adoption and customer retention - Decreased support costs and team overwhelm - Training systems that scale without scaling headcount Who I Work With: Series A+ on scaling healthcare companies that are patient-centric, and ready to turn training into a competitive advantage. Companies that understand that getting innovative technology into the right hands, with the right training, is how they'll make their greatest impact. Ready to scale without chaos? 🔍 Book a free strategy call: www.safrela.com/scheduling 📧 Follow my newsletter for tips & strategies: safrela.beehiiv.com

Experience

Safrela consulting

Founder & CEO

Jun 2021Present · 4 yrs 10 mos · United States

  • Safrela Consulting helps companies turn customer education into a competitive advantage.
  • How we help:
  • Customer Education & Onboarding: Training programs that get healthcare providers, clinical teams, and patients confident with new tools quickly, reducing time-to-value by 50% and ensuring they understand the product's value.
  • Team Enablement: Scalable enablement programs so your team can demonstrate value and drive adoption.
  • Scalable Training Infrastructure: Design training systems with automated onboarding, provide self-service learning, and processes that work across geographies without adding headcount.
Customer EducationOnboardingTraining InfrastructureTeam Enablement

Enzyme

2 roles

Sr. Manager Education & Training

Sep 2019May 2021 · 1 yr 8 mos

Training and Content Marketing Manager

Feb 2018May 2021 · 3 yrs 3 mos

  • Built Enzyme’s first customer education ecosystem
  • Cut onboarding time by 50% and reduced support tickets significantly
  • Partnered cross-functionally to drive adoption across healthcare clients
  • Established content strategies for both regulatory and product topics
Customer EducationContent StrategyCross-functional Collaboration

Gooru

Training and Marketing Manager

Sep 2014Dec 2017 · 3 yrs 3 mos · San Francisco Bay Area

  • Successfully designed & implemented a training program to onboard educators onto the Gooru platform.
  • Led train-the-trainer sessions to ensure the education team delivered a consistent message during the customer onboarding process.
  • Collaborated with product, engineering, quality assurance, and content teams to design and develop product content.
Training Program DesignCross-functional Collaboration

Intuitive surgical

Product Education Specialist

Oct 2010Sep 2012 · 1 yr 11 mos · Sunnyvale , Ca

  • Content Development:
  • Designed customer training curriculum for the da Vinci Xi System, collaborating with instructional designers and videographers
  • Produced course materials, onboarding scripts, how-to videos, and tutorials for both customer and sales training
  • Sales Training:
  • Delivered hands-on training for sales teams and healthcare professionals during da Vinci Si & Xi product launches
  • Product Development:
  • Partnered with engineering, marketing, and regulatory teams to ensure educational content met compliance standards
Content DevelopmentSales TrainingProduct Development

Medtronic

Technical Field Engineer/Clinical Specialist

Oct 2006Sep 2010 · 3 yrs 11 mos · Greater Boston Area

  • Sales Support:
  • Supported pacemaker and defibrillator implantation surgeries at top hospitals (Mass General, Brigham and Women’s, Beth Israel Deaconess)
  • Provided field coverage across the Northeast and Puerto Rico as needed
  • Product Education:
  • Led monthly physician and allied health training on new device features
  • Trained Boston sales team on CRDM initiatives and product launches
Sales SupportProduct Education

Education

Cornell University

Master's in Biomedical Engineering — Biomedical Engineering

Jan 2005Jan 2006

University of Ottawa

B.Engineering — Computer Engineering (Coop)

Sep 1998Dec 2002

General Assembly

Digital Marketing Bootcamp

Jan 2018Present

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