Apr 2023 – Present · 3 yrs

• Leading the full People function for a 135-person global SaaS company, aligning talent, culture, total rewards, and People operations to business strategy while partnering closely with the Executive team.
• Designing scalable, equitable people systems including Lattice implementation, structured performance management, and an internal AI enablement strategy that enhances productivity across the org
• Representing Help Scout externally as a thought leader in People leadership and distributed work.

Dec 2019 – Apr 2023 · 3 yrs 4 mos

• Responsible for all things hiring, recruiting, and employer brand at Help Scout to ensure an outstanding, fair, and efficient candidate experience
• Partnering with our executive leadership team to understand business needs and talent growth plans in order to execute a strategy to continue hiring excellent people
• Managing our mighty recruiting team of three recruiters
• Developing ongoing interviewer training to reduce unconscious bias and empower our hiring teams
• Maintain and report on our recruitment metrics every quarter, including time to fill, time to hire, progress to hiring plan, pass-through rates, and candidate experience and refining our processes as necessary

Jul 2016 – Dec 2019 · 3 yrs 5 mos

• Established Help Scout’s recruiting strategy and full-scale D&I program including:
• Led talent acquisition that grew the team from 25 people to 95 in 3.5 years
• Through strategic sourcing and recruiting, the Engineering/Design teams grew from 5% to 26% women in two years.
• Organize regular workshops/trainings on diversity and inclusion (D&I) and help keep D&I infused at all levels of the company.
• Owning the full-cycle recruiting process for Engineering, Product, & Design roles
• including identifying capability and knowledge requirements, sourcing a diverse portfolio of candidates, establishing valid candidate assessment processes and facilitating the offer process in multiple countries
• I serve as a strategic partner to hiring managers to help develop, engage, and retain our incredible talent.
• Managing regular demographic/inclusion and engagement surveys via CultureAmp; collaborating with the leadership team on responding to/enacting change from feedback.
• Producing and editing video content to engage and delight our remote team and our customers.
• Building a strong employer brand by writing about recruiting, hiring, and culture for the company blog and various other publications, as well as speaking at conferences and other events.

Jul 2015 – Jul 2016 · 1 yr

• Building and supporting a team of thoughtful, hardworking folks doing excellent work.
• Areas of Focus:
• Recruiting & Hiring
• Building and cultivating our remote culture
• Diversity & Inclusion efforts
• Employee happiness/engagement
• Video production/editing content for the Help Scout blog

Jan 2022 – Present · 4 yrs 3 mos

Sep 2012 – Nov 2014 · 2 yrs 2 mos

Aug 2011 – Jan 2012 · 5 mos · Medford, MA

• Provides customer service through walk-in, email and phone inquiries from students, parents and staff regarding financial services, registration, admissions, and bursar issues.

Sep 2005 – Jun 2009 · 3 yrs 9 mos · New York, NY

• Taught 11th grade U.S. History and English as well as advised the Gay Straight Alliance at the NYC Lab School for Collaborative Studies.

Jan 2005 – Jan 2007 · 2 yrs · New York City