Adedayo Ibitoye — Operations Associate
Experienced Customer Support Specialist, DevOps & Cloud Engineer, and Azure Solutions Architect with strong cybersecurity expertise, delivering secure, scalable solutions and exceptional customer outcomes. I am an experienced Customer Support Specialist and Cloud Engineer with deep expertise across DevOps, cybersecurity, and Azure cloud architecture, focused on building secure, scalable solutions while delivering exceptional user and customer experiences. My technical background spans Microsoft Azure, Azure Active Directory (Entra ID), Microsoft 365, identity and access management (IAM), cloud security, and DevOps practices, including automation, monitoring, and incident response. As an Azure Solutions Architect, I design and support resilient cloud environments that balance security, performance, and business needs. What sets me apart is my ability to bridge technical depth with people-first support. I excel at troubleshooting complex issues, translating technical concepts into clear, actionable guidance, and working cross-functionally with engineers, security teams, and end users to drive fast, effective resolutions. My customer support experience ensures every solution is not just technically sound, but also practical and user-centric. I am passionate about cybersecurity best practices, cloud governance, continuous improvement, and automation, and I thrive in fast-paced environments where reliability, security, and customer trust matter. I am actively open to opportunities in Customer Support Engineering, DevOps, Cloud Engineering, Azure Solutions Architecture, and Cybersecurity roles where I can deliver impact at scale. Core Skills: Microsoft Azure Infrastructure || Windows Server Administration || Identity and Access Management || Conditional Access Implementation || Privileged Identity Management || Network Configuration || DevOps Strategy and Execution || Infrastructure as Code || Security and Compliance || Continuous Integration and Continuous Deployment || Technical Support and Troubleshooting Let us connect if you are building cloud-native systems, navigating hybrid infrastructure, or looking for someone who turns complexity into clarity. I am always open to sharing insights, collaborating on impactful projects, and helping organizations unlock the full potential of modern technology.
Stackforce AI infers this person is a Cloud and Cybersecurity Specialist with a focus on Azure and DevOps solutions.
Location: Lagos, Lagos, Nigeria
Experience: 9 yrs 9 mos
Skills
- Technical Support
- Microsoft Azure
- Cloud Engineering
- System Administration
Career Highlights
- Expert in bridging technical depth with customer support.
- Proven track record in improving customer satisfaction scores.
- Strong background in Azure cloud architecture and cybersecurity.
Work Experience
TeKnowledge
Technical Support Specialist (Tier 3) (1 yr)
Tek Experts
Cloud Support Engineer (Tier 2) (2 yrs 4 mos)
xFusionCorp
System Administrator (1 yr)
Vien Tecky
Technical Support Engineer (4 yrs 6 mos)
Wema Bank Plc.
Customer Relations Officer (1 yr 11 mos)
Education
Bachelor's degree at Lagos State University