Adedayo Ibitoye

Operations Associate

Lagos, Lagos, Nigeria9 yrs 9 mos experience
Highly Stable

Key Highlights

  • Expert in bridging technical depth with customer support.
  • Proven track record in improving customer satisfaction scores.
  • Strong background in Azure cloud architecture and cybersecurity.
Stackforce AI infers this person is a Cloud and Cybersecurity Specialist with a focus on Azure and DevOps solutions.

Contact

Skills

Core Skills

Technical SupportMicrosoft AzureCloud EngineeringSystem Administration

Other Skills

Project ManagementMicrosoft Azure InfrastructureActive DirectoryCloud OperationsLinux System AdministrationBashSolution ArchitectureSecurityAzure DevOps ServicesWindows Server AdministrationIdentity and Access Management (IAM)Conditional Access ImplementationMCITPDocker ProductsAzure DevOps Server

About

Experienced Customer Support Specialist, DevOps & Cloud Engineer, and Azure Solutions Architect with strong cybersecurity expertise, delivering secure, scalable solutions and exceptional customer outcomes. I am an experienced Customer Support Specialist and Cloud Engineer with deep expertise across DevOps, cybersecurity, and Azure cloud architecture, focused on building secure, scalable solutions while delivering exceptional user and customer experiences. My technical background spans Microsoft Azure, Azure Active Directory (Entra ID), Microsoft 365, identity and access management (IAM), cloud security, and DevOps practices, including automation, monitoring, and incident response. As an Azure Solutions Architect, I design and support resilient cloud environments that balance security, performance, and business needs. What sets me apart is my ability to bridge technical depth with people-first support. I excel at troubleshooting complex issues, translating technical concepts into clear, actionable guidance, and working cross-functionally with engineers, security teams, and end users to drive fast, effective resolutions. My customer support experience ensures every solution is not just technically sound, but also practical and user-centric. I am passionate about cybersecurity best practices, cloud governance, continuous improvement, and automation, and I thrive in fast-paced environments where reliability, security, and customer trust matter. I am actively open to opportunities in Customer Support Engineering, DevOps, Cloud Engineering, Azure Solutions Architecture, and Cybersecurity roles where I can deliver impact at scale. Core Skills: Microsoft Azure Infrastructure || Windows Server Administration || Identity and Access Management || Conditional Access Implementation || Privileged Identity Management || Network Configuration || DevOps Strategy and Execution || Infrastructure as Code || Security and Compliance || Continuous Integration and Continuous Deployment || Technical Support and Troubleshooting Let us connect if you are building cloud-native systems, navigating hybrid infrastructure, or looking for someone who turns complexity into clarity. I am always open to sharing insights, collaborating on impactful projects, and helping organizations unlock the full potential of modern technology.

Experience

Teknowledge

Technical Support Specialist (Tier 3)

Apr 2025Present · 1 yr · Lagos State, Nigeria · On-site

  • Act as the primary escalation point for technical
  • support engineers, ensuring prompt resolution of high
  • impact issues.
  • Collaborated with global support teams to streamline
  • incident resolution and knowledge sharing.
  • Created and maintained internal documentation,
  • improving issue resolution speed by 35%.
  • Facilitated technical knowledge transfer sessions and
  • mentored new engineers.
  • Improved overall customer satisfaction scores through
  • quality assurance and issue follow-ups.
Project ManagementMicrosoft Azure InfrastructureTechnical SupportMicrosoft Azure

Tek experts

Cloud Support Engineer (Tier 2)

Dec 2022Apr 2025 · 2 yrs 4 mos

  • Deploying and managing Azure resources while leveraging automation pipeline for fast paced robust application development environment
  • Help in migration of resources from the on premises or other cloud platform to the public cloud and vice-versa.
  • Deployed Infrastructure into Azure using Power-Shell, Azure CLI and ARM.
  • Knowledge of networking concepts (e.g., DNS, TCP/IP, DNS, VNET Peering, OSI, and firewalls).
  • Deploy Azure resources using Azure ARM deployments / Automation /Azure CLI / Power-Shell / DSC /
  • Bash.
  • Diagnosed and resolved technical issues and problems
  • that customers encountered.
  • Provided assistance and support to customers, ensuring
  • they have a positive experience.
  • Created and maintained detailed records of issues,
  • solutions, and support processes.
  • Educated colleagues and customers on system
  • functionalities and best practices for technical tasks.
Active DirectoryCloud OperationsMicrosoft AzureCloud Engineering

Xfusioncorp

System Administrator

Jan 2019Jan 2020 · 1 yr · Remote

Linux System AdministrationBashSystem Administration

Vien tecky

Technical Support Engineer

Apr 2018Oct 2022 · 4 yrs 6 mos · Remote

  • ∙ Design and implement architectural requirements, system specifications, input/output processes and
  • parameters for software integration.
  • ∙ Worked on racking and stacking On-Premise and Cloud servers for infrastructure project at Datacenter.
  • ∙ Managed the IAM role and policies for users within the environment for access to the cloud
  • infrastructure.
  • ∙ Efficiently collaborated within and across agile teams to maximize productivity. ∙ Supporting software
  • development and data management projects that prepare large datasets for delivery to a shared
  • computing environment.

Wema bank plc.

Customer Relations Officer

Apr 2016Mar 2018 · 1 yr 11 mos

  • Responsible for account opening
  • Responsible for deposit mobilization
  • Responsible for sale of bank’s products
  • Responsible for managing all relationship established

Education

Lagos State University

Bachelor's degree — Computer Science

Apr 2007Jan 2014

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