Apr 2024 – Jun 2025 · 1 yr 2 mos · Singapore · Hybrid

• As a Product Management Director for the whole ServiceNow AI enabled industry product suite (SOM/T, ITOM, ITSM/TSOM, SPM/T, SAM, HAM, TNI, FSM/T) with focus on the Telecom Industry, I covered the APJ Region. My main responsibilities were to represent ServiceNow Products as a Product expert. I also focused on GMT, sales, solution consulting and partner enablement. My main goals were to drive thought leadership and trusted advisory relationships.
• Major Accomplishments/Wins:
• AIS (Thailand, B2B Complex Order Management, Portfolio Management and Workforce Management)

Aug 2021 – Jan 2023 · 1 yr 5 mos · Sydney, New South Wales, Australia

• Vice President, Customer Business Executive primarily focusing on Telco sector direct sales and delivery, building customer loyalty and satisfaction as a trusted partner while fostering accounts growth, highlighting and enhancing value and taking the accounts to the next level of strategic transformation.

Oct 2018 – Nov 2020 · 2 yrs 1 mo · Kuala Lumpur, Kuala Lumpur, Malaysia

• As part of Maxis Senior Leadership Team, I reported to Maxis CTIO with the responsibility for the delivery of the Agile Maxis Business and IT Digital Transformation Programme, as mandated by Maxis Board of Directors and Steering Committee. It entailed managing the total involvement of Maxis stakeholders in all stages of the programme which covers Requirement and Scoping, Design, Construction, Implementation and Migration phases. The success of this programme was dependent on the successful implementation of key Business, Product and Process changes to achieve distinctive customer experience leadership and financial outcomes consistent with Maxis’ operational plans.
• Achievement: The Business and IT Digital transformation program was successfully delivered on time and on budget, meeting the expected Business Outcomes and enabling Maxis Business Strategy and Growth Plans.
• Main contacts: Maxis Business Sponsors, Maxis C Levels, Maxis Board of Directors, Vendors CEOs & VPs.

Jan 2017 – Jul 2018 · 1 yr 6 mos · Sydney, Australia

• Responsible for leading the Billing and Customer Care Digital transformation Program at Optus.
• The scope of this Agile Program spans across all IT Domains, Networks and Business and it involves a need to work intricately with a large number of vendors Including Amdocs, Netcraker, HP, Ericsson, Accenture and others.
• Role key responsibilities were: Ensuring the successful delivery of the Program across all phases from Architecture, Scoping, Development, SIT, UAT, BRT through to Deployment, decommission of legacy; Group IT single point of contact for Senior Management, Business and the wider IT group; Accountability for the following teams: Program Architecture, Applications, Integration, and Migration; Oversee and manage design, architecture and delivery of all IT and Network domains and overall responsible for ensuring quality design and deliverables from the vendors across all phases of the program.
• Main contacts: Optus Business, Singtel “Group Enterprise” CEO and MD, Singtel Group CIO, Optus CFO, Singtel and Optus Group IT VPs and Directors, Vendors CEO, Vendors VPs and Directors.

Nov 2014 – Sep 2016 · 1 yr 10 mos · Sydney, Australia

• Regional responsibility for (1) creating & taking forward offerings to existing or new markets & customers with potential for substantial growth through innovative business & go-to-market models, (2) driving sales offerings within OSS / BSS and lead management in establishing long term business growth and (3) driving customer engagements by providing thought leadership & support in identifying & capturing opportunities.
• Main Customer contacts are: CEO, CIO, CTO, CFO, Business Representatives, Strategy, Architecture and RFI/RFP Evaluation Teams.
• Major Accomplishments/Wins USD50M:
• SingTel & SingTel Optus (Singapore & Australia Prepaid IN Refresh)

Apr 2009 – Oct 2014 · 5 yrs 6 mos · Sydney, Australia

• Consulting Partner - ANZ, Japan & Korea - Sep 2011 to Oct 2014.
• Director - Head of Consulting SEA - Apr 2009 to Aug 2011
• Responsible for generating new revenue and business opportunities as well as leading Amdocs Consulting Division in South East Asia. Worked in ANZ with additional responsibilities on the delivery of: Advisory Services, Business Development/Pre-sales support for the Telecommunications Industry as well as providing a suite of services to incumbent Telecommunication Companies across APAC. These services included: PMO/Program Management, Enterprise Business & IT Strategies, Enterprise Architecture, Business Process improvements and redesign, Systems Integration, SI & UAT Testing and Training. I also managed a budget of USD40M and a team of several Directors (4-6), Senior Management Consultants (6 to 8), Enterprise Architects, Business Analysts, Solution Architects and Program Managers in Transformation Programs in SEA (200+ indirect reports in the region)
• Main Customer contacts were: CEO, CIO, CTO, CFO, Business Representatives, Strategy, Architecture and RFI/RFP Evaluation Teams.
• Major Accomplishments/Wins USD800M:
• SingTel & SingTel Optus (BCC - Billing and Customer Care Transformation)
• SingTel Optus (Revenue Manager SI Transformation)
• SEA Consulting Div. x10 revenue growth over two years (from 2009 to 2011)
• Globe (Philippines DWH & BSS Transformation)
• Telkomsel (Indonesia CRM Transformation)
• Telkomsel (Indonesia Convergent Billing Transformation)

May 2003 – Apr 2009 · 5 yrs 11 mos · Singapore

• I worked in IBM as a Senior Managing Consultant (Chief Architect) for the Telecommunications Sector, Asean/SA Global Business Services Group. I was responsible for business development, revenues and growth of the ASEAN Telecommunication business, as well as the budgets associated with each opportunity. Also my responsibilities included the delivery of IT Strategy/Master Plans, Target Solution Architectures & providing Telecom BSS/OSS SME consulting services for incumbent Telecommunication organisations in the ASEAN/SA region.
• Role’s main deliverables were: IBM Telco Capability Presentations, RFP/RFI Responses, End to End BSS/OSS Blueprints, Solution Designs, Solution Financials and SOWs, Contract Negotiations.
• Main Customer contacts where: CIO, CTO, I IT/Network Chief Architect.
• Also held the role of Lead Technical Solution Manager from 2003 to 2005. Where I had regional responsibility to lead the development of opportunities and proposals related to the sale of Strategic Outsourcing Solutions, covering a full set of services and infrastructure, mainly for Asean/SA large and complex deals as well as IBM Asia Pacific and Global deals. IBM main focus during this time was the sale of Data Centre solutions by pioneering server virtualization and shared services under the “IBM® Computing on Demand” brand, which is what is known today as the foundations for “Cloud Computing”.
• Major Accomplishments/Wins of over USD2B
• GTEL Mobile (Vietnam greenfield BSS & VAS Implementation)
• Maxis (No. 2 carrier in Malaysia, Transformation Outsourcing)
• Standard Chartered Bank (Data Centre and Help Desk Outsource Global deal)
• Schneider Electric (Data Centre and Tier II Help Desk SAP Hosting deal)
• TISCO Bank (Outsourcing solution Business Process Re-engineering and Core Banking Application)
• KK Bank (Outsourcing solution Business Process Re-engineering and Core Banking Application)
• NFS Bank (Outsourcing solution Business Process Re-engineering and Core Banking Application)

Jun 1999 – Jan 2001 · 1 yr 7 mos · Sydney, Australia

• Chief Architect responsible for looking after the "Consumer and Multimedia" Architecture domain which included Local Access Telephony, Pay TV over HFC, E-Commerce, Customer Care, "Corporate Systems" for the Cable and Wireless Optus client and working in the Kenan Billing Integration Program.
• Within Multimedia/E-Commerce I was responsible for the End to End Solution BSS/OSS Delivery for the following products:
• HSD - High Speed Data across C&W Optus HFC network,
• IDTV - Interactive Digital TV (CRM, Billing, Order Management, Provisioning, Service Assurance, etc.)
• Within Customer Care and Corporate I was responsible for all Customer Care and Corporate applications for C&W Optus.
• Within the Billing Integration domain I was responsible for reviewing the Solution Designs produced by the Billing Architecture team to ensure the successful migration of the OPTUS billing systems.

Jan 2001 – Feb 2003 · 2 yrs 1 mo · Hong Kong SAR

• I worked in PCCW as AVP - Chief Solutions Architect for the IT Strategy & Architecture group, serving the Telecommunications (internal customer) and various external businesses (external customers) needs.
• With the internal customer I was responsible for developing the IT Strategy and to design the IT Solutions for the various PCCW initiatives, to provide support for the delivery of those solutions as well as various consulting services to the PCCW’s business units.
• With external customers I was responsible for creating new business opportunities and supporting existing business initiatives. I was responsible for engaging customers, designing and delivering solutions, responding to Tender Proposals and providing pre-sales and post-sales support to the PCCW corporate sales team.
• I was also responsible for the management of a team of several Principal and Senior Solution Architects working with internal and external customers.
• Major achievements:
• Created a re-usable methodology for various types of Business, to be used for external Clients proposals, presentations and implementations.
• Increased productivity and operational efficiency by defining the roles and responsibilities of the various players by avoiding duplication of roles across different departments in the engagement of clients and vendors.

Mar 1999 – Jun 1999 · 3 mos · Sydney, Australia

• I worked in the Oracle Consulting Group as a Functional Architect responsible for delivering the Functional Architecture for Customer Care, Order Management, Number Management, Fault Management, Billing and Network Mediation for the PowerTel client. My job included the following:
• Responsible for defining and implementing the Functional and Technical Architecture for this new start-up Telecommunications Company.
• Technical management of Vendors and Oracle internal resources.
• Production of Solution Designs to satisfy PowerTel requirements.
• Defining Integration, Business Processes and Data flows for the following suite of applications (Clarify, Kenan OM/BP, Cisco Provisioning Center, Cisco Information Center, Smallworld, Comptel, Oracle Financials, etc…)

Apr 1996 – Mar 1999 · 2 yrs 11 mos · Sydney, Australia

• I worked in the Services Solution Delivery Group (SDG) as an IT Architect/System Designer responsible for the integration and successful implementation of numerous projects within OPTUS such as Order Management, Local Telephony Activation, Emergency Services, Directory Services, Multi Carrier Preselection systems and acting Lead System Designer for Number Management/Number Portability systems. My job included the following:
• Responsible for the production of Solution Designs
• Responsible for the System Architecture development and compliance with Optus Strategic Architecture.
• Review and sign-off responsibility for the development of Solution Component by Architects and System Designers in the Services SDG Department.
• End to End Solution Delivery.
• Production of Use Cases (requirements), Object Models, E-R Models, System Interface definitions.
• Vendor Management.
• Technical Project Management.
• Reporting to Business Manager, Business Owner and Product Manager.

Aug 1995 – Mar 1996 · 7 mos · Sydney, Australia

• I worked in the GEMINI Project Team. GEMINI is an Object Oriented Application that front ends MLC’s mainframe legacy systems, written in ENFIN Smalltalk, running on OS/2 Workstations over a Novell LAN. It interfaces a Kodak image system, MS Word (correspondence) and the IBM 3090 mainframe using EHLLAPI. I was responsible for leading the Enhancements and Production Support Teams. My job included the following:
• Software Release Control
• Project Plans, Schedules and Project tracking
• People management - Performance Evaluations
• Client Management
• Reporting to Systems Integration Senior Project Manager
• Resource allocation to projects
• OO Analysis, OO Design & GUI Design
• OO Programming in ENFIN Smalltalk
• Working closely with the Business - running scenario workshops
• GUI Standards and Client Server architectures Consultant
• Quality Analyst Reviews

Sep 1994 – Aug 1995 · 11 mos · Sydney, Australia

• I worked in the SPOC (Single Point of Contact) GUI Development Team, in conjunction with Object Oriented PTY LTD, developing the Front End Application for Prudential’s Client Information System and New Business System using Object Oriented Technology and leading the SPOC Document Management development team. My job included the following:
• Implement OO development methodology
• Project Plan and Schedule
• Vendor/tool evaluations
• OO Analysis, OO Design & GUI Design
• OO Programming in ENFIN Smalltalk
• Working closely with the Business.
• Window Standards and Design Consultant
• Analyst Reviews
• Designer Reviews
• Quality Assurance Representative for the project

Jan 1990 – Sep 1994 · 4 yrs 8 mos · Sydney, Australia

• I worked in the Mainstream Project Team; a joint effort between CBA and Arthur Andersen Consulting Firm. The Mainstream Project involved the use of Client Server technology to redesign and automate the old Commonwealth Bank Retail Banking System. My job included the following:
• Managing a team of designers and programmers
• Designing second phase of implementation
• Working closely with the Business Users, to make sure that high quality and cost effective solutions are provided to meet CBA's business requirements
• Lead Analyst Designer Reviews
• Quality Assurance
• Programming Consultant for C, OS/2 ,PM, SQL
• Programming in C, OS/2, PM, SQL
• Programming in Visual Basic and MS Access
• Resource allocation