Jayanta Biswas

Operations Associate

London, England, United Kingdom17 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in driving digital transformation initiatives.
  • Strong background in stakeholder management and P&L ownership.
  • Proven ability to optimize service delivery and enhance client satisfaction.
Stackforce AI infers this person is a Digital Transformation Expert in IT Services.

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Skills

Other Skills

ITIL CertifiedProject ManagementLean Six SigmaITSMService-now.comBMC RemedyConfiguration ManagementIncident ManagementProblem SolvingProblem ManagementChange ManagementIT Service ManagementService Desk ManagementService Delivery ManagementTransition Management

About

Account Director and Delivery Executive at Capgemini, leading strategic client relationships and end-to-end delivery of complex IT programs. I specialize in driving digital transformation, optimizing service delivery, and aligning technology solutions with business goals. With a strong background in stakeholder management, P&L ownership, and team leadership, I’m passionate about delivering value, fostering innovation, and building long-term client partnerships. Focused on results, I thrive in fast-paced environments where collaboration, agility, and customer satisfaction are key.

Experience

17 yrs 6 mos
Total Experience
4 yrs 4 mos
Average Tenure
16 yrs 4 mos
Current Experience

Capgemini

8 roles

Delivery Executive

Jul 2025Present · 10 mos

Account Director

Promoted

Jan 2025Present · 1 yr 4 mos

Senior Engagement Manager

Promoted

Nov 2020Present · 5 yrs 6 mos

Engagement Manager

Oct 2019Oct 2020 · 1 yr

Service Integration Manager

May 2018Oct 2019 · 1 yr 5 mos

Service Delivery Manager

Promoted

May 2013May 2018 · 5 yrs

Service Operations Manager

May 2011May 2013 · 2 yrs

Service Management Consultant

Dec 2009May 2011 · 1 yr 5 mos

Wipro

Business Analyst

May 2009Nov 2009 · 6 mos

247

Customer Service Specialist

Nov 2008Apr 2009 · 5 mos

Hcl technologies

Software Engineer

Jul 2008Oct 2008 · 3 mos

Education

Vellore Institute of Technology

Bachelor of Technology [Computer Science & Engineering] — Computer Science & Engineering

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