Feb 2022 – Jul 2025 · 3 yrs 5 mos · Gurugram, Haryana, India

• Rebranded as SuperAGI Marketing in August 2025
• Building marketing automation all the way up! Starting from picking real time D2C marketing challenges and developing them into productised solutions for not just India but the world.
• ● Scaled customer success team across onboarding, account management, and technical
• support.
• ● Achieved consistent Net Revenue Retention (NRR) through robust expansion playbooks and proactive success plans.
• ● Implemented Rocketlane and Hubspot and built automated workflows
• ● Established frameworks for KPI management across teams to achieve objective scoring for teams
• ● Partnered with Product to establish an efficient channel of communication between customers and product teams
• ● Instituted monthly business reviews (MBRs) with strategic accounts, boosting C-level engagement.
• ● Partnered with analytics to create real-time account health management and CSM performance
• dashboards to increase churn predictability

Jul 2021 – Apr 2022 · 9 mos · Gurugram, Haryana, India

• Transitioning full time to doing what I love the most! Creating meaningful campaigns for small and mid size businesses to extract maximum revenue from existing customers.

Mar 2016 – Sep 2019 · 3 yrs 6 mos · Gurgaon, India

• Changing thoughts about and revolutionizing dressing for plus size men and women across India. Click on www.amydus.com to know more!

May 2015 – Jan 2016 · 8 mos

Jan 2013 – Apr 2014 · 1 yr 3 mos · Kota, Rajsathan

• Set up and managed the entire operations of the 50 bedded orthopaedic super speciality facility as Director Administration
• Successfully set up the new unit of the hospital that comprised of three categories of wards, 3 operation theatres, an ICU and a 24 hours operational casualty unit
• o Led the hiring initiative for the hospital to bring in a team of 50 that included white collared doctors, nurses and blue collared supervisors, security and cleaning staff
• o Managed the team and introduced new HR initiatives like electronic attendance, leave policies and salary structure that helped bring down attrition by 90%
• o Implemented a comprehensive ERP system to transfer hospital records and procedures onto cloud which helped reduce patient complaints by over 90% and waiting time by 30%
• Led the marketing campaign that included branding of the hospital through print and mass media thereby increasing the per month patient influx by 15%
• o Established partnerships with over 30 third party administrators and insurance providers
• o Identified gap in the existing market and established tie ups with around 120 medical personnel by setting up a new referral system in place.
• o Designed and executed the awareness campaign for the hospital which included 4 medical camps and CMEs
• o Created the brand portfolio that included conceptualizing, designing and procuring all hospital branding material.

Jul 2012 – Dec 2012 · 5 mos · New Delhi Area, India

• Worked as Project Executive across departments and coordinated with teams across all 65 centres of the organization spread across 18 states.
• Worked closely with the core team of B-ABLE, at the National Employability Centre to establish new and promote already existing placement partnerships
• Worked closely with regional teams to build up new partnerships (placement and training) at local level

Oct 2010 – Apr 2011 · 6 mos · Roorkee

• Co Convener of Cognizance 2011, the annual technical festival of IIT Roorkee
• Led a team of around 80 students from IIT Roorkee to organise around 150 online and offline events
• Managed an on campus participation of around 9200 students from various colleges across India, a 30% increase in number from the previous year