Kiran Jagtap

Operations Associate

Mumbai, Maharashtra, India13 yrs experience

Highly Stable

Key Highlights

Over 10 years of KYC Operations experience.
Expertise in regulatory compliance and process optimization.
Strong foundation with multiple NISM certifications.

Stackforce AI infers this person is a Fintech professional specializing in KYC and regulatory compliance.

Contact

Skills

Core Skills

Kyc OperationsRegulatory ComplianceTeam ManagementDigital Kyc OperationsClient OnboardingOperations Management

Other Skills

Due DiligenceFinTechSEBI RegulationsKYC VerificationOnboardingCustomer ServiceVendor ManagementDigital TransformationCustomer OnboardingStockbrokingAutomationCKYCMutual FundsFinancial AdvisoryRisk Management

About

I am a seasoned professional with over 10 years of experience in KYC Operations, specializing in end-to-end client onboarding, regulatory compliance, and process optimization within the financial services domain. My expertise in KYC processes including KRA and CKYC, handling both new account onboarding and modifications with a strong focus on accuracy, compliance, and efficiency. I have played a key role in streamlining client registration workflows, improving turnaround times, and enhancing overall operational performance. I hold multiple NISM certifications in Securities Operations, Depository Operations, Mutual Fund Distribution which reinforce my strong foundation in regulatory frameworks and compliance standards. Over the years, I have developed hands-on experience in: • Digital account opening processes • UCC uploads and validation • Compliance-driven KYC process • KYC & CKYC integration and automation I actively collaborate with cross-functional teams, including IT and product development, to identify operational challenges and implement scalable solutions that improve system efficiency and client experience. I am passionate about ensuring seamless onboarding journeys, maintaining strict compliance standards, and continuously driving operational excellence.

Experience

13 yrs

Total Experience

3 yrs 3 mos

Average Tenure

Current Experience

Paytm money

2 roles

Deputy Manager

Apr 2025 – Mar 2026 · 11 mos

Business Operations & Risk
Responsible for processing KRA & C-KYC for all the new Accounts and Modification
Develop an internal workflow to streamline client registration in the Central KYC registry (CKYCRR), reducing dependency on external vendors and accelerating efficiency.

Assistant Manager

Feb 2022 – Mar 2025 · 3 yrs 1 mo

KYC Operations
Streamlined of post account opening activities i.e. ensured all operational activities related to KYC registration are done to avoid customer escalation and compliance related issues.
Preparation of MIS to triggered on weekly basis to monitor KYC status for newly onboarded and existing clients to avoid noncompliance.
Monitoring Daily system issues, bugs and reporting to IT team & get it resolved on priority for critical process.
Handling Internal & External Auditor for their queries and resolution for the same with the help of require data and workings.
Coordinate with Product/IT Team and Onboarding team to ensure that necessary improvements/upgrades are made in the back-office software to further minimize risks and improve customer experience.

Due DiligenceFinTechSEBI RegulationsKYC OperationsRegulatory Compliance

Icici securities

Assistant Manager

Sep 2021 – Feb 2022 · 5 mos · Navi Mumbai

KYC Operations
Ensuring that all operational activities related to KRA KYC registration are done to avoid customer escalation and compliance related issues.
Preparation of MIS & highlighting the same to respective team’s / stake holders and seniors.
Managing team who handles scrutiny of applications pertaining to wealth products viz. Structure Product, PMS, Private Equity etc.
Managing the FCRM tickets flow which is received for the client's details modification and KYC updation.
Working on the cases which are received for Joint holder update, KYC update, Dummy A/c creation.

Operations ManagementKYC VerificationKYC OperationsTeam Management

Reliancesmartmoney.com

4 roles

Assistant Manager

Promoted

Apr 2020 – Aug 2021 · 1 yr 4 mos

Digital KYC Operations
Handling Digital account opening process for Equity, Commodity, MF and Investment
accounts. (Sales App, Digitally Approved, Instant activation with e-Sign accounts)
Carrying out E2E UAT for development of Digital account opening system (Tab and Web)
UCC generation and uploading on exchanges (BSE, NSE, MCX and NCDX).
Preparation of TAT and FTR MIS and highlighting the same to respective team’s / stake holders and seniors on weekly and monthly basis.
Preparation of Monthly Dashboard data for management analysis.
Doing periodic reconciliation and identifying the gaps between the processes and tightening the same.
Solving audit related queries (Co-ordination with branches, Partners and IT team).
Ensuring that all the operational activities related to KRA KYC registration are done to avoid customer escalation and compliance related issues.
Timely actioning on activities pertaining to SEBI and also suggesting various ideas for
process improvement.
Processing of vendor invoices pertaining to KRA, eSign, PAN Site and related activity.
Handling escalations raised by customers, branch and franchises within the TAT.

OnboardingDue DiligenceCustomer ServiceVendor ManagementDigital TransformationDigital KYC Operations+1

Senior Operations Executive

Promoted

Nov 2017 – Mar 2020 · 2 yrs 4 mos

Everyday document scrutiny for client onboarding via Sales App (Tab) & DIY (Web).
End-to-end UAT testing for Upgrading and Development of Digital account opening application.
UCC generation and uploading on exchanges (BSE, NSE, MCX and NCDX).
Maintaining data and Flashing TAT, FTR, rejections MIS weekly as well as monthly.
Preparation of Dashboard data for management analysis.
Co-ordination with PAN India branches & franchises for account opening queries.

OnboardingDue DiligenceCustomer OnboardingStockbrokingClient OnboardingOperations Management

Operations Executive

Apr 2016 – Oct 2017 · 1 yr 6 mos

Everyday document scrutiny for client onboarding via Sales App (Tab)
End-to-end UAT testing for new Digital account opening Sales application process.
UCC generation and uploading on exchanges (BSE, NSE, MCX and NCDX).
KYC KRA updation (CVL, NDML, DOTEX, CAMS, KARVY)
Handling KYC KRA process (Hold KYC follow up, rejection and under process KYC’s).

Stockbroking

Customer Service Executive

Apr 2015 – Mar 2016 · 11 mos

Downloading the E-mails received from Client in CRM portal to make Cases (QRC).
Handled Demat & Trading Account closure process.
Handled daily telephonic & E-mails query received from branches related to A/c closure.
Resolving the Cases related to particular subject – Trading password, Account closure etc.
Primary support to DP team to close the client’s account.

Cdsl india

2 roles

Senior Help Desk Executive

Apr 2013 – Mar 2015 · 1 yr 11 mos · Mumbai, Maharashtra, India

(CVLKRA)
Handle daily telephonic & e-mail query escalation received from the team members (if any).
Solving Escalated queries daily with in-charge for proper explanation.
Primary support to the Operation department to resolve, hold and under process KYC’s.
Primary support to resolve audited KYC cases.
Client KYC verification (PAN & Address Proof)
Individual, HUF, Company, Trust, Bank, FI, FII KYC verification.
Regular follow up with intermediary, Fund House, Banks for KYC hold cases.
Providing training to the newcomers / executives at the Help Desk.

Help Desk Executive

Jul 2012 – Mar 2013 · 8 mos · Mumbai, Maharashtra, India

(CVLKRA)
As Executive responsible for solving the queries through helpline and email related to KYC.
Client KYC verification (PAN & Address Proof)
Individual, HUF, Company, Trust, Bank, FI, FII KYC verification.
Regular follow up with intermediary, Fund House, Banks for KYC hold cases.