Karan Chitnis

Operations Associate

Panaji, Goa, India5 yrs 7 mos experience

Key Highlights

Built scalable customer success frameworks.
Achieved 20% performance improvement through data insights.
Led operations in high-growth environments.

Stackforce AI infers this person is a Customer Success and Operations expert in SaaS and E-commerce industries.

Contact

Skills

Core Skills

Operations AdministrationData AnalysisCustomer SuccessVendor ManagementCustomer ServiceCustomer Satisfaction

Other Skills

Efficiency AnalysisMicrosoft Power BIProduct ManagementEmail ManagementGrowth MarketingMicrosoft ExcelTicketing SystemsPerformance AnalysisQuality AssuranceOrder 2 cashAccounts Receivable (AR)Revenue AnalysisAdvertising SalesSales OperationsAnalytics

About

I lead Customer Success by design - not by escalation. With 6+ years across e-commerce, SaaS, and consulting, I’ve worked at Flipkart (via Startek), PharmEasy, Rigi, and Accenture, building CS and operations frameworks that scale with customers, teams, and business goals. My focus has been on CS strategy and execution: designing onboarding journeys, setting up CRM and success workflows, defining SLAs and success metrics, improving retention levers, and aligning product, operations, and clients around outcomes - not activity. I’m most effective where customer experience meets process discipline and data - turning feedback into systems, and systems into predictable performance. Currently applying this approach to large-scale, operations-heavy environments, where strong CS is a competitive advantage, not a support function. Strong CS doesn’t react—it anticipates.

Experience

5 yrs 7 mos

Total Experience

1 yr 4 mos

Average Tenure

Current Experience

Accenture

Operations Analyst

Aug 2024 – Sep 2025 · 1 yr 1 mo · Greater Bengaluru Area · On-site

Inherited fragmented processes, inconsistent knowledge transfer, and limited visibility into performance metrics across client operations. I standardized execution by creating 10+ SOPs, structured KT frameworks, and automation using Power Automate & VBA, reducing ramp-up time by 30% and manual effort by 15%.
Built BI and dashboards to surface SLA gaps, productivity issues, and bottlenecks; insights shared in WBRs drove 20% overall performance improvement and stronger SLA adherence.
On the business side, partnered with sellers and GTM teams to solve marketplace inefficiencies - using data-led pricing, demand analysis, and strategic seller engagement to drive ₹45L+ GMV growth and improve seller satisfaction.

Efficiency AnalysisMicrosoft Power BIOperations AdministrationData Analysis

Rigi

Senior Operations Associate

Aug 2022 – Feb 2024 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

Scaled operations in a high-growth creator monetization environment where volume, speed, and experience were critical. Led an 8-member team handling 1,000+ weekly queries, redesigning ticket workflows to reduce misrouting and improve TAT by 25%.
Owned creator acquisition and monetization strategy - closing 40+ inbound B2B leads monthly by tailoring commission models and value propositions, driving ₹18L+ GMV growth.
Built structured workflows aligning product capabilities with creator needs and partnered with sales, product, and tech teams to improve onboarding speed, feature adoption, and overall client experience by 25%.

Customer ServiceProduct ManagementCustomer SuccessOperations Administration

Pharmeasy

Vendor Operations

Jan 2021 – Jul 2022 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

Joined during rapid expansion where vendor scale, data accuracy, and logistics reliability were key challenges. Onboarded strategic vendors, reviewed contracts for compliance, and strengthened accountability to reduce risk and improve retention.
Enhanced catalog quality through structured OTC data reviews, improving discoverability and platform accuracy. Collaborated cross-functionally to fix delivery SLA gaps, negotiate better margins, and activate growth campaigns - contributing to 22% MoM order growth.

Email ManagementGrowth MarketingVendor ManagementOperations Administration

Startek india

2 roles

Operations Associate

Promoted

Dec 2019 – Dec 2020 · 1 yr · On-site

Managed SLA-driven operations while supporting sellers with data-led listing optimization and performance insights. Leveraged platform tools to improve order flow, payments, and promotions. Awarded Best Performer for queue reduction and 96% target achievement.

Operations AdministrationMicrosoft ExcelCustomer Service

Seller Support Executive

Jun 2019 – Dec 2019 · 6 mos · On-site

Delivered B2B seller support for Flipkart with strong SLA discipline, resolving 50+ tickets daily across CRM and calls. Improved cross-team coordination to cut TAT by 78%, supported sellers with data-led listing optimization, and consistently achieved 96% KPIs with top CSAT.

Customer ServiceTicketing SystemsCustomer Satisfaction

Bharti airtel

Customer Support Executive

Mar 2017 – Jun 2018 · 1 yr 3 mos · Karnataka, India · On-site

Delivered end-to-end postpaid customer support, resolving technical and billing issues through strong cross-team coordination. Proactively engaged customers via outbound calls and surveys, driving 45%+ improvement in service experience while ensuring backend data accuracy.

Customer ServiceCustomer Satisfaction