Jul 2022 – Jul 2025 · 3 yrs · Bengaluru, Karnataka, India

• Built a centralised last mile capability for ASDA -UK and Massmart - SA market within Walmart Intl enabling unified logistics operations across 500+ stores and 20+ distribution centres. Led the development of scalable systems for carrier onboarding, store/DC integration, and dynamic carrier selection based on cost, speed, and service performance— resulting in a 50% improvement in on-time delivery (OTD) and 42% reduction in last-mile logistics costs. Integrated real-time tracking, waybill updates, and customer notifications, enhancing delivery visibility.
• Spearheaded the development of front end , orchestration systems, backend platforms and built a scalable, multi-tenant, market-agnostic Ads Platform targeting markets in Mexico and Canada. Leveraged microservices architecture and multi-tenancy to deliver a seamless, omni- channel experience across web, mobile, and app touchpoints powering billions of impressions/month.
• Rolled out high-performing ad formats—Ingrid, Sponsored Brand Ads (SBA), video ads, and carousels—driving a 30% YoY uplift in ad revenue and enhancing campaign effectiveness across Walmart Connect CA and MX.
• Developing talent by providing right opportunities, technology mentoring and career guidance.
• Fostering culture of self-driven accountability in the team with control over productivity and efficiency.

Dec 2020 – Jun 2022 · 1 yr 6 mos

• Driven overall technology strategy & roadmap for Nike’s Order Management (OM) platform, modernising from a monolithic architecture to cloud-native microservices across AWS— enabling 5x scalability, and support for $10B+ annual omnichannel revenue across digital, retail, and wholesale.
• Built and scaled a 20+ member high-performing engineering team, spanning backend, platform, DevOps, and QA functions to deliver key milestones.
• Designed and launched the next-gen transactional communications platform, reducing legacy system footprint by 30%, and improving communication reliability for high-volume customer transactions (e.g., order confirmations, shipping, returns).
• Fostered strong relationships with Director, Senior Director, and VP-level stakeholders, aligning tech delivery with Nike’s global strategic initiatives.
• Delivered end-to-end technical leadership on OM microservices in AWS, including architecture, development, change management, and delivery across 15+ services; reduced incidents through rigorous design and observability practices.
• Drove quality and reliability of the OM platform by defining and enforcing CI/CD pipelines, coding standards, and SLA-driven health metrics—boosting deployment frequency by 3x.
• Partnered with Product and Release Management to shape product strategy, prioritize roadmap features, and streamline cross-functional delivery - for faster feature rollouts.
• Led annual performance cycles for 20+ direct reports, including goal setting, career development, and coaching for excellence. Actively contributed to hiring and talent strategy—increasing team diversity and technical bar across key roles.

Dec 2019 – Dec 2020 · 1 yr

• Order Management SME for leading eCommerce clients in the US and UK, guiding large-scale OMS implementations across dot-com and departmental retail systems to improve order lifecycle automation and customer fulfilment efficiency.
• Led the Azure cloud containerization upgrade for Costco's OMS (v9.4 to v10) across four business lines (CTS, SOK, Business Delivery, FnP), improving system scalability.
• Architected and delivered the 'Settle by Ship' feature for Kohl’s OCF, integrating major payment processors (Visa, MasterCard, Amex, KCC) streamlining financial reconciliation.
• Integrated PayPal and Venmo into Kohl’s OCF platform enabling flexible digital payments
• Lead Architect for Caterpillar Inc. OMS launch across US and China markets. Delivered end-to-end solutions covering Order Capture, Fulfilment, Payment, Tax, Inventory, and Returns.
• Managed OMS implementations for omni-channel retailers (H3G-UK and Aldo Group), enabling unified order visibility, fulfilment, and seamless returns across digital channels.

Jan 2017 – Dec 2019 · 2 yrs 11 mos

Sep 2015 – Jan 2017 · 1 yr 4 mos · Noida, Uttar Pradesh, India

• Led technical due diligence for Teradyne’s Order Management System (OMS), conducting in-depth assessment of architecture, integration framework, out-of-box (OOB) capabilities, customizations, and configurations across the OMS landscape.
• Performed current state analysis of system implementation including scalability, extensibility, and integration gaps; identified key architectural risks and proposed mitigation strategies aligned with best practices. Successfully transitioned the Teradyne engagement into a full-service client relationship.
• Collaborated with business stakeholders to gather and analyse functional requirements for
• CTC’s OMS Release 2.0, covering critical modules such as Order Management, Order Fulfilment, Order Modification, Payment Processing, and Inventory Visibility.
• Led the OMS integration for NYCO’s multi-channel retail ecosystem, supporting over 585 stores and 50,000+ active SKUs, with fulfilment nodes across eCommerce DCs and physical stores.
• Delivered key implementations including Inventory Availability Services, Order Orchestration, and a custom Real-Time Availability Monitor, enhancing order promise accuracy and enabling "buy from anywhere, fulfil from anywhere" capability.

Mar 2013 – Aug 2015 · 2 yrs 5 mos · Gurugram, Haryana, India

• Offshore Development Lead for DHL’s global SeLECT Upgrade program, supporting the
• implementation of Sterling 9.1 OMS/WMS across global eCommerce operations— standardizing logistics processes across 6 business units.
• Led solutioning and technical delivery for modules including Order Management, Inventory Visibility, Warehouse Operations, and Global Fulfilment, enabling a unified, scalable platform architecture.

Apr 2012 – Feb 2013 · 10 mos

• Played a key role in developing a predictive analytics platform used by Fortune 500 clients (Walmart, Sony, Visa, Lego, Target, Pernambucanas) to forecast marketing investments, sales, and ROI across geographies and campaigns.

Jan 2010 – Mar 2012 · 2 yrs 2 mos

• Played a key role in large-scale OMS implementation at Best Buy, integrating Distributed Order Management, Reverse Logistics, Global Inventory Visibility, to support enterprise-wide fulfilment across channels.
• Delivered 8 high-impact feature implementations, including Multi-Channel Delivery, Marketplace Orders, Next-Day Fulfilment, Item Sourcing Logic, Payment Fraud Checks, Address Validation (Bing Maps), Email Consolidation, and Availability Picture Maintenance.
• Designed and developed the Payments Module, enabling secure transaction processing and fraud validation workflows integrated with tax services (Vertex 6.3 upgrade) and external payment gateways.