Upendra Shakya

Operations Associate

Gurugram, Haryana, India6 yrs 5 mos experience

Key Highlights

Delivered 25+ EV charger installations nationwide.
Achieved 95%+ customer satisfaction in public charging operations.
Certified in Project Management, Agile, and Six Sigma.

Stackforce AI infers this person is a specialist in EV Charging Infrastructure with strong project management and customer experience optimization skills.

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Skills

Core Skills

Ev Charging InfrastructureProject ManagementCustomer ExperienceCrm OptimizationFleet DeploymentSafety ComplianceCity Operations ManagementBusiness DevelopmentSales ManagementClient RelationsManufacturing EngineeringQuality Control

Other Skills

DC EV ChargingPublic SafetyBOQ & DocumentationAccount ManagementProject Management (Agile, Six Sigma)Business StrategySales OperationsVendor & Stakeholder ManagementTrainingSkilled Multi-taskerOperations ManagementContinuous ImprovementMarket ResearchCRM Tools (Salesforce, Zoho, etc.)Sales

About

Customer‑focused and results‑driven professional with 6+ years of experience in EV charging infrastructure, project management, and customer experience operations. I have successfully delivered end‑to‑end turnkey EV infra projects for leading clients including Adani, VinFast, Tata Motors, Mahindra Electric, Exicom, ThunderPlus, Quench, Incharz, and Chargersol, managing the full lifecycle from site surveys and BOQ preparation to installation, commissioning, and compliance. Key strengths include: Stakeholder & Vendor Management – Coordinating multi‑party teams to ensure timely delivery. Operational Efficiency – Streamlining workflows, clustering site visits, and reducing travel costs. Technical Expertise – Civil & electrical works, RCC/PCC structures, charger erection, and safety compliance. Customer Experience & CRM Optimization – Driving seamless client servicing and process improvement. Certified in Project Management, Agile, Six Sigma, and Business Analytics, I am passionate about scaling EV infra, optimizing CX operations, and delivering measurable results.

Experience

6 yrs 5 mos

Total Experience

1 yr 1 mo

Average Tenure

9 mos

Current Experience

Gigforce

Operations Manager

Aug 2025 – Present · 9 mos · Gurugram, Haryana, India · On-site

Delivered turnkey EV charging projects for Adani, completing 25+ charger station installations nationwide within strict timelines; currently preparing for upcoming VinFast projects.
Oversaw site surveys, BOQ preparation, vendor coordination, civil & electrical works, and I&C.
Streamlined travel planning, reducing survey costs by 20% through clustered site visits.
Ensured 100% compliance in documentation and regulatory approvals.
Built expertise in EV infrastructure projects, driving large‑scale execution while enhancing sustainability and reducing operational costs.

DC EV ChargingEV Charging InfrastructurePublic SafetyBOQ & DocumentationClient RelationsAccount Management+10

Career break

Gap year

Jun 2025 – Aug 2025 · 2 mos · Kanpur

I had to take a career break due to company insolvency and personal family health responsibilities. During this time, I focused on managing challenges and supporting my family, and I am now ready to re‑enter the workforce with renewed focus and commitment.”

Blusmart

2 roles

Sr. Ex. Customer Experience

Apr 2024 – Jun 2025 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

Managed public charging operations, expanding footprint by 30% in Gurugram.
Resolved 500+ customer queries/month with a 95%+ satisfaction rate.
Optimized CRM workflows, reducing response time by 20% and boosting client engagement.
Deployed 50+ EV hubs ensuring 98% uptime.

DC EV ChargingEV Charging InfrastructurePublic SafetyBOQ & DocumentationClient RelationsAccount Management+12

Sr. Executive Public Charging

Dec 2022 – Mar 2024 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

Power Liaisoning: Coordinated with DISCOMs and government authorities for power approvals, load sanctioning, and meter installations to ensure timely commissioning of EV charging stations.
Fleet & Hub Deployment: Oversaw deployment of EV fleets and charging hubs, ensuring operational readiness and uptime.
Vendor & Contractor Coordination: Managed multiple vendors for civil, electrical, and installation works, ensuring quality and timely delivery.
Training & Team Leadership: Conducted training sessions for ground staff and customer support teams to improve service standards.
Process Improvement: Introduced workflow automation in CRM, reducing response time by 20%.
Customer Engagement: Designed feedback loops and service recovery mechanisms, improving customer satisfaction scores.
Safety & Compliance: Ensured adherence to electrical safety standards and government regulations during charging station operations.

DC EV ChargingEV Charging InfrastructurePublic SafetyBOQ & DocumentationClient RelationsAccount Management+14

Kazam

City Manager

Oct 2021 – Dec 2022 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

Led city operations for EV charging deployment and site execution.
Coordinated with vendors and government stakeholders for site approvals.
Expanded EV charging footprint by 20% in Delhi NCR and Rajasthan within one year
Power Liaisoning: Managed end‑to‑end coordination with electricity boards for LT connections, and statutory clearances, ensuring smooth energization of 5 EV charging hubs.

EV Charging InfrastructurePublic SafetyBOQ & DocumentationClient RelationsBusiness DevelopmentAccount Management+16

Vedantu

Senior Business Development Associate

Feb 2021 – Oct 2021 · 8 mos · New Delhi, Delhi, India · Remote

Consistently exceeded monthly sales targets by 15–20%.
Built strong client relationships and improved student onboarding experience.

Client RelationsBusiness DevelopmentSales OperationsSalesSales ManagementNew Business Development+5

Byju's

Business Development Associate

Sep 2020 – Feb 2021 · 5 mos · Gurugram, Haryana, India · Remote

Achieved top‑tier performance in sales conversions.
Strengthened communication and negotiation skills in a fast‑paced ed‑tech environment.

Client RelationsBusiness DevelopmentSales OperationsSalesSales ManagementNew Business Development+5

L&t heavy engineering (off role)

Graduate Engineering Trainee

Jun 2019 – Jun 2020 · 1 yr · Ahmedabad, Gujarat, India · On-site

Gained hands‑on experience in manufacturing engineering processes and production optimization.
Worked extensively on CMM (Coordinate Measuring Machine) for precision measurement and inspection of complex components.
Prepared detailed inspection reports for large, high‑tolerance parts used in rockets, aerospace assemblies, nuclear plant boilers, and other critical engineering projects.
Ensured compliance with quality standards and client specifications, contributing to successful delivery of high‑value projects.
Supported cross‑functional teams in machining, quality assurance, and documentation, strengthening overall project execution.
Developed strong skills in metrology, dimensional accuracy, and quality control systems.

KaizenPublic SafetyClient RelationsSales Operations5SSkilled Multi-tasker+4