ROSHAN SINGH — Product Manager

• Experienced Microsoft 365 Product Manager and Architect with a proven track record in leading global team and driving digital transformation initiatives. Expertise in Microsoft 365 architecture, enterprise voice services, and Contact Centre with CRM integration solutions. Strong background in project management, vendor and stakeholder management, regulatory compliance, and data security. • 14+ years’ experience in Support, Planning, Designing and Implementation in Unified communications and Microsoft 365 domains(M365, MS Teams, Entra ID, SharePoint Online, Exchange Online, AudioCodes SBC, Cisco VoIP, Contact Centre Solutions, PBX). Responsibilities: • Microsoft 365 Architecture (MS Teams, SharePoint, OneDrive, Exchange Online, Entra ID) • Enterprise Voice Services (Microsoft Teams Voice, Contact Centre Solution, AudioCodes SBC) • PowerShell and Power Automates scripting, Azure DevOps. • Team Leadership & Development • Project Management • Digital Transformation • Process Improvement • Customer Service Excellence • Technical Support • Change Management • Vendor and Stakeholder Management • Regulatory Compliance • Data Security and Privacy • System Design & Implementation • Strategic Planning • Backlogs Management • Sprint Planning Technical Portfolios:- • Microsoft Teams and Direct routing • Azure Entra ID & Microsoft 365 • Microsoft Purview and Defender • SharePoint online, OneDrive & Exchange online • Contact Centre( Anywhere365, Cisco UCCX/PCCE, Voxtron, Mitel Solidus eCare) • CRM Integration with Contact Centre and MS Teams • Skype for Business 2015 • AudioCodes Session Border Controller • Microsoft Teams Rooms Devices • Polycom RealPesence server and Phones (CCX, VVX & Trio) • Cisco Unified Communication Manager (CUCM) • PBX (Mitel MX-ONE & Siemens Hipath)

Stackforce AI infers this person is a SaaS expert with a strong focus on unified communications and collaboration technologies.

Location: Bengaluru, Karnataka, India

Experience: 15 yrs 7 mos

Skills

Product Management
Microsoft 365 Architecture
Collaboration Strategy
Service Delivery Management
Microsoft Teams Leadership
Product Ownership
Architectural Design
Unified Communications Engineering
Technical Architecture
Technical Support

Career Highlights

Led global teams in Microsoft 365 product management.
Expert in enterprise voice and collaboration solutions.
Proven track record in digital transformation initiatives.

Work Experience

GE HealthCare

Product Manager - Microsoft 365 (5 mos)

Service Delivery Manager - Microsoft 365 (3 mos)

Bühler Group

Product Owner & Architect - Microsoft 365 & Enterprise Voice Services (5 yrs)

KPMG Global Services (KGS)

Assistant Manager (Unified Communications Engineering) (8 mos)

Tata Consultancy Services

Technical Architect Unified Communications (Ernst & Young) (2 yrs 9 mos)

Publicis Sapient

Unified Communications Engineer (1 yr 5 mos)

HCL Infosystems Ltd

Voice Analyst (3 yrs)

Siemens Enterprise Communications GmbH & CO.KG

Voice Analyst (2 yrs 1 mo)

Education

Bachelor of Technology (BTech) at Motivational Pathway

ROSHAN SINGH

Product Manager

Bengaluru, Karnataka, India15 yrs 7 mos experience

Highly Stable

Key Highlights

Led global teams in Microsoft 365 product management.
Expert in enterprise voice and collaboration solutions.
Proven track record in digital transformation initiatives.

Stackforce AI infers this person is a SaaS expert with a strong focus on unified communications and collaboration technologies.

Contact

Skills

Core Skills

Product ManagementMicrosoft 365 ArchitectureCollaboration StrategyService Delivery ManagementMicrosoft Teams LeadershipProduct OwnershipArchitectural DesignUnified Communications EngineeringTechnical ArchitectureTechnical Support

Other Skills

Microsoft TeamsEnterprise VoiceSecurityComplianceGovernancePowerShellAzure Entra IDZoomInteroperabilityMicrosoft 365AutomationContact CentreCRM IntegrationUnified CommunicationsMigration

About

Experience

15 yrs 7 mos

Total Experience

2 yrs 5 mos

Average Tenure

8 mos

Current Experience

Ge healthcare

2 roles

Product Manager - Microsoft 365

Promoted

Nov 2025 – Present · 5 mos · Bengaluru, Karnataka, India · Hybrid

Product leader for enterprise collaboration across Microsoft Teams, Microsoft Teams Rooms, Enterprise Voice, Zoom, Cisco WebEx and Viva Engage. I lead product strategy, operations, security, compliance, and governance to deliver reliable, secure, and scalable meeting and messaging experiences.
Own product vision, roadmap, and strategy for Teams, MTR, Zoom, and Webex—aligning business needs, user experience, and platform capabilities.
Lead cross-functional Operations teams delivering SLO/SLAs, incident/problem/change management, and continuous service improvement.
Define and enforce governance, security, compliance, retention, and recording controls in partnership with Legal/Privacy/SecOps.
Standardize MTR lifecycle: certified hardware baselines, firmware policies, proactive room health, and reliability frameworks.
Manage product lifecycle: feature evaluations, rollout planning, release/change control, adoption strategy, and stakeholder alignment.
Build measurement frameworks: KPIs, telemetry dashboards, experience insights, incident trends, and operational excellence metrics.
Ensure platform interoperability and consistent user experience across Microsoft Teams and Zoom.
Security, compliance & governance: retention, recording controls, DLP, privacy-by-design, eDiscovery readiness.
Automate operations at scale using PowerShell/Power Platform—reducing manual work, drift, and configuration risk.
Azure Entra ID integration: access policies, conditional controls, identity-driven governance for collaboration.
ITIL-based service delivery: release/change readiness, CAB, risk mitigation, vendor & cost optimization.
Optimize performance and costs through vendor management, capacity planning, and platform governance.

Microsoft TeamsEnterprise VoiceSecurityComplianceGovernancePowerShell+3

Service Delivery Manager - Microsoft 365

Aug 2025 – Nov 2025 · 3 mos · Bengaluru, Karnataka, India · Hybrid

As a Service Delivery Manager for Microsoft 365 at GE HealthCare, I lead end-to-end operations and strategy for Microsoft365. My role focuses on delivering seamless collaboration experiences, ensuring security and compliance, and driving automation to optimize productivity. Additionally, I serve as Product Manager for Microsoft Teams, including Voice solutions and Microsoft Teams Rooms (MTR), shaping the roadmap and vision for enterprise communication.
Key Responsibilities
Microsoft 365 Operations
Oversee service delivery for M365 Products.
Ensure high availability, performance, and compliance across M365 platforms.
Microsoft Teams Leadership
Define and execute roadmap for Teams, including Voice and MTR solutions.
Drive adoption and user experience improvements across global teams.
Strategic Planning & Vision
Develop long-term collaboration strategy aligned with business goals.
Partner with stakeholders to implement innovative solutions.
Security & Compliance
Implement robust security measures and compliance frameworks.
Manage risk assessments and ensure adherence to regulatory standards.
Automation & Optimization
Design and deploy automation scripts for operational efficiency.
Streamline processes to reduce manual effort and improve reliability.
Stakeholder Engagement
Act as a trusted advisor for collaboration technologies.
Communicate roadmap, KPIs, and service performance to leadership.

Microsoft 365Service Delivery ManagementSecurityComplianceAutomationMicrosoft Teams Leadership

Bühler group

Product Owner & Architect - Microsoft 365 & Enterprise Voice Services

Aug 2020 – Aug 2025 · 5 yrs · Bengaluru, Karnataka, India · Hybrid

Led the global team at Bühler Group, focusing on Microsoft 365, Enterprise Voice and Contact Centre with CRM integration solutions
Responsibilities as a Service Owner & Architect
Microsoft 365, MS Teams Voice, Contact Centre: Designing and implementing solutions using Microsoft 365 services to enhance collaboration and productivity. Implementing Enterprise voice solutions, integrating contact center with CRM for customer service, and configuring SBC for secure and reliable voice communication.
Leading and mentoring a global team, Providing guidance, training, and support to team members to ensure their professional growth and the successful delivery of projects.
Planning, executing, and overseeing projects to ensure they are completed on time, within scope, and within budget.
Continuously evaluating and improving existing processes to enhance efficiency, reduce costs, and improve service quality.
Providing technical assistance and troubleshooting for Microsoft 365 and enterprise voice services.
Building and maintaining relationships with vendors and stakeholders.
Ensuring that all IT services and processes comply with relevant regulations and standards.
Implementing measures to protect sensitive data from unauthorized access and breaches.
Developing long-term IT strategies to support the organization's goals.
Managing and prioritizing the backlog of tasks and projects to ensure that the most critical items are addressed first.
Organizing and facilitating sprint planning meetings to define the work to be completed in each sprint. This includes setting goals, assigning tasks, and ensuring that the team is aligned and focused on delivering results.
Buhler Portfolio
M365, MS Teams DR, Operator Connect, Entra ID, SharePoint, OneDrive, Exchange Online
PowerShell and Power Automates scripting, Azure DevOps.
Contact Centre with CRM Integration
Skype for Business 2015
AudioCodes SBC and Cisco CUCM
MTR Devices and Poly CAP Phone CCX, VVX

Microsoft 365Enterprise VoiceContact CentreCRM IntegrationProduct OwnershipArchitectural Design

Kpmg global services (kgs)

Assistant Manager (Unified Communications Engineering)

Dec 2019 – Aug 2020 · 8 mos · Bengaluru, Karnataka, India

Role and Responsibilities :
Planning and designing for unified communication products (Skype for business, Microsoft Teams,
Cisco unified communications, Session border controller) .
Responsible for creating Technical Architecture Proposal and Business Requirement Document for
Unified Communications infrastructure.
Migration from Cisco or TDM PBX to Skype for business.
Skype for business to Microsoft Teams migration
Configuration of Enterprise Voice and SBC .
Upgradation of Skype server, Cisco CUCM, UCCE, EXSi, CIMC, AudioCodes SBC .

Unified CommunicationsTechnical ArchitectureMigrationUnified Communications Engineering

Tata consultancy services

Technical Architect Unified Communications (Ernst & Young)

Mar 2017 – Dec 2019 · 2 yrs 9 mos · Bengaluru Area, India

Role and Responsibilities (Ernst & Young):
L3 & L4 support on Cisco Unified Communication products (CUCM, CUC, UCCX, Voice gateway & Audio codes SBC ) and Skype for business 2015, Lync server 2013.
Implementation and designing of Unified communication Networks as per Client requirement.
Integration of Skype for business with Cisco call manager and other third party.
Configuration of Enterprise Voice (Voice Policy, Dial Plan, SIP Trunks and Response group) in Skype Control Panel, troubleshooting of media flow using ICE, STUN, TURN Server.
Provides support to Skype & SBC team in PBX free projects.

Unified CommunicationsSupportIntegrationTechnical Architecture

Publicis sapient

Unified Communications Engineer

Oct 2015 – Mar 2017 · 1 yr 5 mos · Gurgaon, India

Roles & Responsibilities:-
Working with the following technologies –VoIP,Cisco IPT, Voicemail, Voice Trunking, Teleconferencing, Video Conferencing, Telepresence, Cisco Webex, Microsoft Lync 2013 .
Cisco Unified Communications Manager 7.x, 8.x, 9.x
Cisco Unity Connection
Cisoc Voice Gateways and Gatekeepers
Cisco UC integration with MS Lync
User configuration on Microsoft Lync 2013
VMR (Virtual Meeting Room) of Pexip
Webex integration with Audio conferencing
Lync softphone (Mobile and Desktop)
Tandberg Videoconferencing
Health Checks and Reports
Identify, analyze & resolve incidents
Vendor Management for OEM incident resolution
Voice application backup & recovery management
Voice Network Assessment, Capacity planning and recommendations for improvements
Troubleshooting & Resolution of complex Voice network problems (QoS)
RCA for identified Priority 1 issues
Independently handling Operations and Support activities in a large UC infrastructure ( 60000+ Phones and Video Conf stations)

Unified CommunicationsVoIPVideo ConferencingUnified Communications Engineering

Hcl infosystems ltd

Voice Analyst

Oct 2012 – Oct 2015 · 3 yrs · Noida Area, India

JOB RESPONSIBILITIES:-
Providing support for VOIP, H.323 & SIP endpints, EPABX like Siemens Hipath 4000, Ericsson BP250, MD110, MX-ONE Server,Cisco Unified Communication Manager (CUCM), Cisco Unified Communication Manager Express (CME) and Tadiran IPX systems across the country.
New Products Testing.
Field team Product Training.
Major Installation Support of EPABX.
To provide Support to Sales Team in Technical Aspects.
To provide support to Quality team for New Products.

Unified CommunicationsSupportInstallationTechnical Support

Siemens enterprise communications gmbh & co.kg

Voice Analyst

Sep 2010 – Oct 2012 · 2 yrs 1 mo · New Delhi Area, India

Provide technical support to Indian Army in field of telecom (PBXs).
Demonstration on IP based PBXs.
PROJECTS:-
Done many projects like installation, maintenance of PBX, Switches and Router application related to PBX for Indian army in the fields of telecom.
Done project “OFC” installed Mux, UPS, Media shifting from normal ISDN to OFC.

Unified CommunicationsTechnical Support