Jan 2024 – May 2025 · 1 yr 4 mos · India · On-site

• In my role as Deputy General Manager - IT at Sinch, I led IT operations, service delivery, and governance initiatives. My role involved managing centralized IT services(Service Desk, Assets, SLA, Incident, Procurement, Vendor, Change Management) , enhancing application security, Risk Management & Compliance and aligning IT policies with ISO 27001 standards. By streamlining IT asset allocation and integrating cross-functional services within Salesforce, we have optimized operational efficiency and ensured compliance with industry best practices.

Oct 2020 – Jan 2023 · 2 yrs 3 mos · India · Hybrid

• In my role as Associate Director - Global IT Service Delivery at SHL, I successfully collaborated with key stakeholders to implement the SHL Intranet Redesign Project, ensuring a seamless Go Live. I also aligned with the Global Head of Facilities Service to execute the migration project for SHL Offices Infra Setup in Gurgaon, and partnered with the Head of Engineering to establish On-boarding Access Automation. Additionally, I completed Email Migration & Business Applications on Pingone Authentication without any impact on production or data loss.

Oct 2019 – Sep 2020 · 11 mos · Gurgaon, Haryana, India · On-site

• In my role as Associate Director - IT Operations at GirnarSoft, I led a team to oversee IT infrastructure operations, network support, end user support, and project delivery across PAN India. I successfully implemented yearly IT asset system health checks through IT Bootcamp and collaborated with key stakeholders to enhance the NDC process and Careline Ticketing & Asset System.

Jun 2017 – Oct 2019 · 2 yrs 4 mos · New Delhi Area, India

• Managed End to End IT Infrastructure Project Delivery including Managed Services, Server and Network Management, FMS Support, and Cloud Server Hosting at Chi Networks.
• Successfully led a team to implement a new cloud server hosting solution, resulting in a 20% increase in efficiency and cost savings for the company.
• Streamlined server and network management processes, reducing downtime by 15% and improving overall system performance.

Oct 2013 – Mar 2017 · 3 yrs 5 mos · Gurgaon, India

• In my role as Manager - Global IT Delivery at SBSC, I successfully managed IT Infrastructure, Network, and End Users Support to ensure seamless operations.
• Led IT Helpdesk Support Team to provide efficient technical assistance to employees.
• Oversaw IT Projects and Access Control System implementation, enhancing security and productivity within the organization.

Mar 2012 – Oct 2013 · 1 yr 7 mos · Gurgaon, India

• Managed BPTP Network Infrastructure and IT Helpdesk Team for 1000 users with multiple OS. Coordinated Compliance Audits & Conducted Periodic Reviews. Ensured seamless operations and user support for Windows, IOS, and Linux systems.
• Led initiatives to enhance network security and optimize IT processes.

Apr 2008 – Nov 2011 · 3 yrs 7 mos · Gurgaon, India · On-site

• Managed IT Infrastructure Support, End user Support, and implemented ITIL Processes for Vodafone (Client Site) IT Operation in Orissa Circle.
• Oversaw setup at Head Office, Branch office, Call Center, and Vodafone Stores Locations.
• Successfully led a team to ensure smooth operations and efficient support services for the network infrastructure.

Aug 2007 – Apr 2008 · 8 mos · Noida Area, India

• Managed Telecom Infrastructure & Networking Projects.

Jan 2007 – Aug 2007 · 7 mos · Noida, Uttar Pradesh, India

• Managed Helpdesk Service for both Altivolus and Manupatra
• Server Management & BPO Network Operation Management

Jan 2006 – Sep 2006 · 8 mos · New Delhi, Delhi, India

• Managed Telecom Infrastructure & Networking Projects.