Jul 2012 – Jun 2021 · 8 yrs 11 mos · Indore

• Gathering Requirements – Responsible for gathering requirement regarding the Work Request
• through collaborative sessions with Business.
• Writing Functional Requirement documents. (FRD)and giving walkthrough of it to the client
• Interact with Business/ Client to understand requirements and give the estimates for the projects
• and participate in all Pre- Estimation meeting.
• Delivery of Work Request: Overall responsibility to complete and deliver the WR within the said
• time in coordination with various impacted team and communicating with the Business on
• requirements. Driving the Work Request from Phase 1 till goes to Production.
• Work on the resource allocation of BSA’s for various Work Request and peer review of all the FRD
• Coordinating with technical leads and project managers on the estimates and project plans.
• Execute Functional Testing and sign off for production.
• Participate in defect triaging and resolution
• Contribute to test strategy and test plan development of the QA Team
• Gave high level (Business)Demo’s to the Client on SICS Reinsurance Product
• Provide business analyst support expertise to Sales team during RFP stage and help Sales team to
• draft the RFP responses.
• Proactively communicate and collaborate with client to analyse information needs and functional
• requirements and deliver the following artefacts as needed: Product Requirement, Use Case
• Document and Test Specification Document.
• Performed Gap Analysis between As-Is and To-Be processes
• Working on Agile Methodology for enhancements, with the complete pursuit, analysis, design,
• build and unit testing efforts
• Perform Root Cause Analysis and provide solutions
• Managing the JIRA Tickets portfolio and ensuring the Tickets are resolved in a given time line by
• the Team. Using Jira tool for Request and Correction Cases and Confluence for repository.

Nov 2006 – Dec 2010 · 4 yrs 1 mo · Greater Ahmedabad Area

• Business Development: Responsible for profitable growth of new vertical AIG combined portfolio for locations within Gujarat and Madhya Pradesh, across 1 Branch Location, 2 Point of Sales, 2 E Franchise Locations- 2010 Year growth till July ‘10 stands at 125% over prior.
• Strategy & Leadership: As a Profit Center Head worked closely with distribution team - Agency, Broking, Affinity to ensure that the team is equipped with necessary inputs and guidance needed to identify and grow new and existing producers to meet AIG Combined budget across the region.
• Underwriting and Audit: Ensured quality of sales proposals remain within the underwriting guidelines laid down by the organization through periodic location audits and field audits. Regular monitoring of producer and segment loss ratios has ensured the AIG Combined book is within the profitable range. Overall Loss Ratio of the branch has been maintained within the profitable range.
• Training: Conducted training of the Distribution team and distributors on products, process and sales pitch.
• Nov’06 – Jan’09: Channel Development Manager, Base- Indore.
• Role:
• Responsible for putting up Intermediary/ Advisor Channel for the entire Indore region. Recruitment, Selection, Training and Motivating the Channel Partners to achieve their respective targets. Designing incentive schemes to drive the channel partners for aggressive sales.
• Close coordination with underwriting and Claims team to ensure impeccable customer service.
• Arranging Risk analysis based on various parameters and benchmark against industry/ new standards
• Implementation of loss minimization measures to improve profitability.

Oct 2003 – Apr 2006 · 2 yrs 6 mos · Greater Indore Area

• Responsible for catering to Industrial & Merchant Enterprises for Fire, Marine, Motor and Engineering Insurance thereby managing team of 7 sales executives.
• Responsible for managing sales through agents, advisors & brokers.
• Laisoning corporate clients and prompting them to generate references, thereby expanding business opportunities.
• Training of the agents for sales skills, product knowledge, brand positioning.
• Interacting with customers on various requirements such as explanation of policy conditions, negotiation on claim settlements.
• Development and co-ordination with service providers for claim processing.
• Coordination with underwriting team to ensure that margins are maintained.