Ashish Dwivedi

CEO

Chennai, Tamil Nadu, India17 yrs 5 mos experience
Highly Stable

Key Highlights

  • Led a team of 45+ engineers and managers.
  • Managed PAN-India service operations for defense vehicles.
  • Developed effective service strategies and policies.
Stackforce AI infers this person is a leader in Automotive service management with a focus on defense and aftermarket solutions.

Contact

Skills

Core Skills

Service DeliveryTeam LeadershipOperations ManagementCustomer SatisfactionCustomer ServiceTeam ManagementProduct Service

Other Skills

Services MarketingCommunicationTender PreparationAUTOMOTIVE WORKSHOP MANAGEMENTTroubleshootingProduct Lifecycle ManagementVEHICLE SERVICE MANAGEMENTOFF-ROAD VEHICLESPeople ManagementTechnical TrainingAnalytical SkillsVEHICLE WARRANTY MANAGEMENTDIESEL ENGINESDEFENCE AND SPECIALIST VEHICLESRequest for Proposal (RFP)

About

I currently head Service for Ashok Leyland – Power Solutions Business (Engine Business), where I lead a team of 45+ engineers and managers supporting a wide range of applications including industrial engines, construction and special equipment, gensets, and agricultural machinery. With 17+ years of experience, I have handled PAN-India service operations, including support for India’s Armoured Forces. I’ve been closely involved in making new and first-time specialists and tactical vehicles in-service, such as high-mobility and medium bullet-proof vehicles. My role also involves ensuring service network readiness, dealer viability, and framing practical service policies and strategies, followed by their effective on-ground deployment. I value trust, agility, and clear decision-making, shaped by a diverse and hands-on service leadership background.

Experience

17 yrs 5 mos
Total Experience
17 yrs 5 mos
Average Tenure
17 yrs 5 mos
Current Experience

Ashok leyland

9 roles

Head Service- Power Solutions Business

Promoted

Aug 2024Present · 1 yr 9 mos

Services MarketingCommunicationService DeliveryTeam Leadership

Lead Aftermarket (Senior Manager), Defence Business

Jul 2023Mar 2024 · 8 mos

Product ServiceCustomer ServiceOperations ManagementProduct Lifecycle ManagementAutomotive AftermarketEngineering Support+4

Lead Aftermarket (Manager) - Defence Business

Aug 2020Jul 2023 · 2 yrs 11 mos

Product ServiceTeam ManagementAutomotive AftermarketService DeliveryTender ResponseDefense Procurement+2

Lead Service, Defence & Specialist Vehicles

Promoted

Apr 2016Aug 2024 · 8 yrs 4 mos

Product ServiceTender PreparationOperations ManagementCustomer SatisfactionAUTOMOTIVE WORKSHOP MANAGEMENTTroubleshooting+12

Deputy Manager-Aftermarket Defence Business

Jan 2016Jun 2020 · 4 yrs 5 mos

Product ServiceCustomer ServiceOperations ManagementAutomotive AftermarketDefense Procurement

Assistant Manager - Technical Service & Aftermarket , Defence Business

Promoted

Jan 2013Dec 2015 · 2 yrs 11 mos

Product ServiceCustomer ServiceAutomotive AftermarketDefense Procurement

Senior Officer - Technical Service , Defence Business

Sep 2010Dec 2012 · 2 yrs 3 mos

Customer ServiceAutomotive Aftermarket

Engineering Trainee

Sep 2009Sep 2010 · 1 yr

Engineering Trainee -Campus

Sep 2008Aug 2009 · 11 mos

Ashok leyland ltd

Head Service

Aug 2024Aug 2024 · 0 mo · Chennai, Tamil Nadu, India · On-site

  • Developed service strategy and managed dealership operations for industrial equipment and power gen services at Ashok Leyland Ltd.
  • Led team in framing warranty policies and negotiating annual maintenance contracts to ensure customer satisfaction.
  • Implemented effective team management strategies to drive operational efficiency and meet service targets.

Education

Delhi Technological University (Formerly DCE)

Master of Business Administration - MBA (Gold Medalist) — Marketing Management and Supply Chain Management

Aug 2021Jun 2023

SRM IST Chennai

Bachelor of Technology - B.Tech — Mechanical Engineering

Board of Technical Education , Delhi

Automobile Engineering Diploma — Automobile/Automotive Mechanics Technology/Technician

Rajkiya Pratibha Vikas Vidyalaya , Surajmal Vihar New Delhi

SRM IST Chennai

Bachelor of Technology - BTech — Mechanical Engineering

SRM IST Chennai

Bachelor of Technology - BTech — Mechanical Engineering

SRM IST Chennai

Bachelor of Technology - BTech — Mechanical Engineering

SRM IST Chennai

Bachelor of Technology - BTech — Mechanical Engineering

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