Micah Collins

Business Development Executive

Lithonia, Georgia, United States14 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years of experience in Customer Success leadership.
Expert in aligning customer objectives with digital strategies.
Proven track record of exceeding revenue targets and retention metrics.

Stackforce AI infers this person is a Customer Success Leader with expertise in SaaS and digital transformation.

Contact

Skills

Core Skills

Enterprise Customer SuccessExecutive Stakeholder ManagementCustomer SuccessStrategic Account PlanningSales StrategyAccount Management

Other Skills

Software as a Service (SaaS)Working ExperienceCommunicationInterpersonal CommunicationLead GenerationNegotiationSales TargetsStakeholder EngagementDigital TransformationCX StrategyEnterprise Account ManagementSaaS Salesfull-funnelGo-to-Market StrategyROI Optimization

About

Passionate and performance driven Customer Success Leader with 10+ years of experience leading enterprise client relationships. I excel at aligning customer objectives with digital strategies that maximize ROI, reduce churn, and drive long-term loyalty. I’ve partnered with Fortune 500 clients across industries like retail, finance, and media guiding them through complex SaaS adoption, renewals, and value realization. My ability to drive executive alignment and uncover growth opportunities has consistently resulted in revenue expansion and retention metrics that outperform benchmarks. I'm energized by solving business challenges through CX innovation, strategic consulting, and human-centered relationships. Core Strengths: • Enterprise Customer Success | Executive Stakeholder Management • Generative AI | Content Creation • Adobe Experience Cloud: AEM, Analytics, Target • SaaS Retention & Growth | Renewals & Upsell Strategy • Customer Journey Mapping | Digital Transformation • Strategic Account Planning | QBRs | Change Management Let's connect if you're seeking a customer-first, data-driven leader who blends technology, strategy, and empathy.

Experience

14 yrs 7 mos

Total Experience

5 yrs 2 mos

Average Tenure

8 yrs 4 mos

Current Experience

Accenture

Account Manager at Accenture

May 2023 – Present · 3 yrs · Atlanta, Georgia, United States · Hybrid

● Manage strategic relationships with key Pinterest business clients, acting as the primary point of contact for all customer communications and escalations
● Lead renewal strategies with tailored options, maintaining high retention across multiple accounts
● Execute personalized outreach cadences to deepen relationships across marketing, sales, and IT stakeholders
● Drive upsell and cross-sell opportunities, collaborating with internal teams to exceed revenue targets
● Manage a high-performing portfolio of technology accounts, consistently exceeding performance benchmarks
● Exceed $2M+ annual quota through effective planning, client engagement, and consultative
approach.

Software as a Service (SaaS)Working ExperienceEnterprise Customer SuccessExecutive Stakeholder Management

Coursecareers

Sales Development Student

Sep 2022 – Nov 2022 · 2 mos

CourseCareers is an intensive online three-month course in Technology Sales Development.
Course Curriculum:
Sales Basics
People Skills, Sales Terminology, Organizational Structure, Ideal Customer Profile, Buyer Persona
Sales Process
Sales Cycle, Prospecting, Sales Cadence, Sales Methodology
Sales Technology
CRM, Sales Engagement, Sales Data, Tools
Sales Skills
Research Steps, Outreach Strategy, Messaging, Cold Call Outreach, Cold Email Outreach, LinkedIn Outreach, Discovery Qualification
Internship Prep
LinkedIn Profile, Resume, Google & Social Media Presence, Interview Outreach, Interview Practice, Internship

Lead GenerationCommunication

La fitness

Personal Training Director

May 2021 – Jun 2022 · 1 yr 1 mo · Atlanta, Georgia, United States · On-site

● Directed a multi-location sales team, implementing performance-based sales strategies to exceed membership goals
● Designed and rolled out customized training programs to improve individual and team KPI achievement
● Recruited and developed top-performing talent, preparing high-potential sellers for leadership roles
● Recognized for consistent overperformance in regional membership sales metrics

NegotiationSales TargetsSales StrategyAccount Management

Professional medical home healthcare

Customer Success Manager

Jan 2018 – Present · 8 yrs 4 mos · Stone Mountain, Georgia, United States · Hybrid

● Lead territory planning, client strategy, and engagement across high-value healthcare customers
● Mentor and coach new reps on customer engagement and success practices
● Serve as a strategic liaison for internal cross-functional teams to streamline onboarding and issue resolution
● Support operational excellence by performing technical equipment checks and supporting home-based care delivery

CommunicationInterpersonal CommunicationCustomer SuccessStrategic Account Planning

D. renard's

Personal Trainer

Jun 2010 – Sep 2016 · 6 yrs 3 mos

Team members at D. Renard’s are expected to perform task that help the clients reach their personal goals as well as keep a family atmosphere. We also keep the clients feeling as confidence as possible so they can reach the goals that they wish to reach. We do measuring and weighing every 2 weeks so they can see progress as well as us see what more we need to do to help them get to their goal. Team member also create healthy meal plans but the food come from what the clients like and not what we like.

Communication