Mar 2024 – Aug 2024 · 5 mos · San Francisco, California, United States · Remote

• Led AI processor and compute engine hardware and software document creation, consolidation, and maintenance as sole Technical Writer.
• Created internal and customer documentation, including technical data sheets, user guides, specifications, detailed Draw.io technical diagrams, custom Confluence templates, and more, for multiple teams.
• Authored hardware and software documentation from the user perspective using ISO-24495-compliant plain language to ensure readability, consistency, and usability.
• Created custom glossary of corporate and industry terms and corporate style guide to ensure consistent vocabulary, grammar, and style for all product documentation.
• Created custom Scroll PDF Exporter templates to generate properly formatted and branded PDF files from Confluence pages on demand.
• Mentored colleagues in Confluence, Acrobat, Draw.io, and Plain Language to improve team skills, customer engagement, productivity, and usability.

Feb 2023 – Nov 2023 · 9 mos · Charlestown, Massachusetts, United States · Remote

• Led autonomous yard tractor hardware, software, and corporate document creation, editing, conversion, consolidation, and maintenance as sole Technical Writer.
• Created internal and vendor documentation for Operations, Hardware, Software, Program Management, HR, IT, Safety, and Finance, including user manuals, service manuals, reference guides, requirements, procedures, work instructions, installation guides, presentations, Draw.io technical diagrams, custom Confluence spaces and templates, and more.
• Created access- and version-controlled document repository with ISO 24495-compliant plain-language content, custom Confluence templates, style guide, glossary, and ISO 9001-based documentation reviews to improve content quality, structure, access, and consistency.
• Converted legacy Google Docs content to Confluence and Coda while revising content to follow the corporate style guide and glossary, use standard templates, ensure consistent grammar and formatting, and improve overall content quality.
• Created custom Scroll PDF Exporter templates to generate properly formatted and branded PDF files from Confluence pages on demand.
• Created custom interactive Confluence spaces for multiple development teams using Aura and Karma to improve visual appeal, usability, and developer engagement.
• Mentored colleagues in Confluence, Google Workspace, Jira, Snagit, Acrobat, Draw.io, Coda, and Plain Language to improve team skills, customer engagement, productivity, and usability.

Sep 2020 – Feb 2023 · 2 yrs 5 mos · San Diego, California, United States · Remote

• Remotely managed four exceptional technical writers based in multiple states and led the team autonomous freight truck document creation, editing, conversion, consolidation, and maintenance.
• Created internal and vendor documentation for Operations, Hardware, Software, Cybersecurity, IT, Program Management, HR, and Finance, including cybersecurity manuals, user manuals, service manuals, reference guides, requirements, policies, procedures, work instructions, presentations, Lucidchart technical diagrams, open-source software directives, custom Confluence spaces and templates, blog posts, and more.
• Implemented information sharing and cross-training between my team members to increase collaboration and raise their levels of expertise.
• Created access- and version-controlled document repository with plain-language content, custom Confluence templates, style guide, glossary, and ISO 9001-based documentation reviews to improve content quality, structure, access, and consistency.
• Created custom Scroll PDF Exporter templates to generate properly formatted and branded PDF files from Confluence pages on demand.
• Created and maintained a standard document numbering scheme.
• Converted and updated legacy Word and Docs content to the Confluence template to ensure consistent grammar and formatting.
• Collaborated with legal team to define corporate legal disclaimer.
• Served as documentation liaison for OEM customers.
• Served as Confluence and Jira administrator for the Technical Communications team.
• Created custom and interactive Confluence spaces for multiple development teams using Aura and Karma to improve visual appeal, usability, and developer engagement.
• Provided helpful UX/UI design suggestions on new software prototypes.
• Mentored direct reports and colleagues in Confluence, Jira, Acrobat, Microsoft 365, Google Workspace, Jama, Visio, Arena, Snagit, Lucidchart, and Plain Language to improve team skills, developer engagement, productivity, and usability.

Apr 2019 – Sep 2020 · 1 yr 5 mos · San Diego, California, United States · Hybrid

• Led autonomous robotic scrubber and robotic tug hardware and software document creation, editing, conversion, consolidation, and maintenance for three-writer team.
• Documented user guides, operations manuals, service manuals, reference guides, failure analysis reports, release notes, Excel-based documents, custom Confluence spaces and pages, Visio diagrams, presentations, and more.
• Designed a robust FrameMaker template using conditional text and variables to generate multiple versions for different OEM customers and end-users from the same primary document, reduce development time, and significantly reduce errors and inconsistencies.
• Tracked all bug fixes, product enhancements, and feature updates in a Jira-derived Confluence table to reduce release notes creation time from three days to one hour.
• Created images and embedded training videos through direct interaction with the vehicles to improve document usability and accuracy while reducing content length.
• Converted and updated legacy InDesign and Word content to the new FrameMaker template to ensure consistent grammar and formatting.
• Edited software user interface (UI) screens for consistent grammar and content.
• Collaborated with user experience (UX) team to define the standard vocabulary.
• Served as documentation liaison for OEM customers.
• Served as Confluence and Jira administrator for the Technical Communications team.
• Created custom Confluence spaces for multiple development teams to improve interactivity, visual appeal, usability, and developer engagement.
• Developed and maintained training material for new hires.
• Defined the Technical Communications team style guide.
• Mentored colleagues in FrameMaker, Confluence, Word, Jira, Lucidchart, Snagit, Acrobat, Slack, and Plain Language.

Nov 2018 – Mar 2019 · 4 mos · San Diego, California, United States · On-site

• Drove credit, real estate, mortgage, fraud, and insurance document creation, editing, conversion, and maintenance.
• Documented SOPs, agent documentation, process diagrams, reference guides, work instructions, Excel-based documents, and more to reduce internal agent service calls by 40% and make the information readily available to customers.
• Converted legacy Word content to Structured FrameMaker while updating content to follow the team style guide and improve content quality.
• Mentored colleagues in Structured FrameMaker, Acrobat, Excel, and SharePoint to improve team skills, customer engagement, productivity, and usability.

Dec 2006 – Jun 2018 · 11 yrs 6 mos · San Diego, California, United States · On-site

• Drove mobile wireless component and software document drafting, maintenance, and indexing.
• Authored, maintained, and indexed 8,800-page hardware and software documents for mobile wireless components and software, including architectural specifications, hardware description documents, software interface manuals, API guides, application notes, user guides, reference manuals, technical illustrations, and more.
• Implemented Acrolinx content optimization software under budget and within two months to save over $2.1MM in manual editing, terminology, and translation costs in the first year.
• Designed custom landscape orientation architectural specification template in FrameMaker to include interactive Flash movies that showed product development over 4 project phases and derived most content from SQL database, allowing creation and indexing of 100-page documents in under 2 hours.
• Optimized technical content by configuring and optimizing Acrolinx language-checking capabilities, supporting accurate and consistent use of terminology, grammar, and style, to eliminate spelling errors, enhance readability, create reusable content, and facilitate translation.
• Maintained active Acrolinx terminology database of over 7,700 terms, including industry terms, company-specific terms, preferred terms, delegated terms, and internal and external names of hundreds of mobile chip products.
• Took ownership of SharePoint sites for global teams, created centralized file repositories, and established standards to transform heavily siloed teams into a cohesive and more productive unit.
• Converted legacy branded content to Qualcomm standards and templates, ensuring no interrupted product shipments after company acquired Bluetooth assets of RFMD.
• Mentored colleagues in Office 365, FrameMaker, Acrolinx, SharePoint, Visio, Acrobat, oXygen XML Editor, IXIASOFT DITA CMS, Snagit, and Jira, to help them complete their assignments.