Rashmi Mishra

Operations Associate

Noida, Uttar Pradesh, India11 yrs 1 mo experience

Highly Stable

Key Highlights

10+ years in Learning & Development leadership.
Expert in data-driven learning strategies.
Certified in Lean Six Sigma and ISO 9001.

Stackforce AI infers this person is a Learning & Development expert with a focus on process improvement and training management.

Contact

Skills

Core Skills

Process ExcellenceTraining DeliveryQuality Management

Other Skills

Process ImprovementTraining ManagementData AnalysisQuality AssuranceQuality AnalysisData ReportingLearning & Development (L&D)Instructional DesignLearning Strategy & Experience DesignLearning AnalyticsLeadership & Capability DevelopmentLeadership DevelopmentBusiness Process ImprovementCustomer ExperienceProgram Facilitation

About

I’m a Learning & Development Leader passionate about designing learning that drives real business impact. With 10+ years of experience in Instructional Design, LMS Management, and Process Excellence, I create scalable, data-driven learning strategies that boost performance, engagement, and quality. I’ve led impactful initiatives across Junglee Games, Pine Labs, and Paytm, helping teams learn faster, perform better, and stay future-ready. My work blends creativity with analytics, from implementing blended and gamified learning programs to leveraging AI-powered content for higher engagement and compliance. I believe learning should do more than inform, it should transform. That means designing experiences that close skill gaps, improve efficiency, and build capability at every level. Certified in Lean Six Sigma and ISO 9001, I bring a unique edge in aligning L&D with organizational excellence and measurable results. Currently, I’m focused on shaping future-ready learning ecosystems that combine innovation, data, and human-centered design to elevate workforce performance and culture.

Experience

11 yrs 1 mo

Total Experience

3 yrs 6 mos

Average Tenure

5 mos

Current Experience

Tata play fiber

Training Manager

Dec 2025 – Present · 5 mos · Noida, Uttar Pradesh, India · On-site

Junglee games

4 roles

Assistant Manager- Training & Quality

Jul 2024 – Sep 2025 · 1 yr 2 mos

Training Specialist (Training Team Lead)

Promoted

Jul 2022 – Jul 2024 · 2 yrs

Senior Training & Quality Executive

Promoted

Aug 2020 – Jul 2022 · 1 yr 11 mos

Sr. Associate

Aug 2019 – Jul 2020 · 11 mos

Pine labs

Senior Process Associate

Jan 2017 – Aug 2019 · 2 yrs 7 mos

Coordinated with cross-functional teams to manage TID addition, de-activation, de-installation, and KYC validation, ensuring accurate system updates and reducing operational errors by 15%. Collected, analyzed, and summarized quality data for management review, conducting ACPT analysis to identify and resolve production defects, which enhanced process efficiency and reduced defects by 20%. Conducted training sessions for the Central Sales Effectiveness (CSE) Team on systems, policies, procedures, and core processes. Implemented structured training plans for the Training Team, enhancing team performance by 25% and ensuring adherence to SOPs. Developed and implemented process improvement initiatives across operations and training functions, leveraging data-driven insights to streamline workflows, enhance compliance, and boost overall team productivity by 18%.

Process ImprovementTraining ManagementData AnalysisQuality AssuranceProcess ExcellenceTraining Delivery

One97 communication pvt. ltd (paytm)

Quality Analyst

Nov 2014 – Dec 2016 · 2 yrs 1 mo

Monitored and analyzed customer interactions across social platforms to identify service gaps and ensure consistent quality, leading to a 15% improvement in customer satisfaction metrics. Conducted training sessions for social media agents on process, policies, and systems; implemented feedback from quality checks, resulting in a 20% reduction in recurring errors. Designed and executed process knowledge tests and Performance Improvement Plan (PIP) trainings based on dipstick checks, strengthening agent skills and improving adherence to social media response protocols. Created daily/weekly and monthly quality reports for management, highlighting KPIs and trends to drive data-informed decision-making and continuous process improvement.

Quality AnalysisTraining ManagementData ReportingQuality ManagementTraining Delivery