Chiam, Man Kei » 🇨🇳 Zhān, Màn jī — Operations Associate
I apply extensive experience in Business Process Outsourcing (BPO) alongside a proven aptitude for problem-solving to ensure the highest standards of service delivery. Over time, I have refined both my analytical capabilities and interpersonal acumen, enabling me to navigate complex client engagements with precision and professionalism. My progression from Technical Skills & Data Analytics within a condensed timeframe reflects a consistent commitment to excellence and a strong focus on customer satisfaction. In this capacity, I collaborate strategically with stakeholders to optimize contact center operations, fostering a culture rooted in continuous improvement and operational rigor.
Stackforce AI infers this person is a Customer Success Architect with expertise in BPO and SaaS industries.
Location: Panama City, Panamá, Panama
Experience: 18 yrs 6 mos
Skills
- Customer Success
- Bpo Management
- Data Analysis
- User Experience
- Product Management
Career Highlights
- Proven expertise in optimizing contact center operations.
- Strong focus on customer satisfaction and continuous improvement.
- Extensive experience in data analysis and user experience.
Work Experience
Verizon
Especialista en tecnología (10 mos)
Iterum Connections | BPO | Contact center | Outsourcing
Customer Success Architect (6 mos)
Representante de servicios (3 mos)
Fullstory
Customer Success Architect (9 mos)
Dell Technologies
Lead Specialist (16 yrs 11 mos)
Education
at Colegio Saint George de Panamá
at Universidad Interamericana de Panamá
at Universidad Tecnológica de Panamá
