David Eberle

CEO

Basel, Basel, Switzerland14 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Co-founded a successful AI startup enhancing customer service.
Led digital strategies for Fortune 500 companies.
Achieved 50% efficiency gains for clients.

Stackforce AI infers this person is a SaaS and Digital Transformation expert with a strong focus on customer experience.

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Skills

Core Skills

AiBusiness DevelopmentDigital StrategyProject ManagementDigital TransformationGrowth StrategyOnline MarketingProcess TransformationIt Strategy

Other Skills

Customer SatisfactionProductivityTicket HandlingReal-Time MonitoringTransformationSupply Chain ManagementWorkforce DevelopmentIT TransformationClient ManagementOrganizational EffectivenessExecutive CommunicationStrategyBusiness StrategyManagement ConsultingChange Management

About

Co-Founder and CEO at Typewise (YC S22). Typewise boosts your customer satisfaction and agent efficiency with tailored AI. Typewise: ▪️ Automates ticket handling with Autonomous Agent technology ▪️ Enhances productivity with Agent Assistant tools like Text Predictions, Message Optimizer, and Real-Time Translation ▪️ Tracks agent performance, quality, and customer sentiment with the Insights Hub for real-time monitoring By training on your data and learning from top-performing agents, Typewise creates custom AI models tailored to your workflows, tone of voice, and business logic. Our customers see: ▪️ 50% efficiency gains ▪️ Higher Customer Satisfaction and Net Promoter Scores ▪️ 3–5x ROI Typewise integrates seamlessly and deploys in just 1–2 days. Let’s talk!

Experience

Typewise

Co-Founder and CEO

Oct 2019 – Present · 6 yrs 6 mos · Zürich Area, Switzerland

Boosting customer service and sales productivity 2-3x, through AI text prediction technology.

AICustomer SatisfactionProductivityTicket HandlingReal-Time MonitoringBusiness Development

Strategy&, part of the pwc network

Engagement Manager

Mar 2014 – Jun 2020 · 6 yrs 3 mos · Zürich Area, Switzerland

I lead teams to develop digital strategies for Fortune 500 clients, with a focus on Retail & Consumer:
Digital operating model of global IT for a $50bn global retailer
Operating & supply model of carved-out category for a $12bn online retailer
Digitization of supply chain management for a leading transportation company
PMO of a global transformation program for a leading consumer and industrials company
Digital growth strategy to generate additional $200m for an airline IT service provider
Digital transformation and workforce upskilling for a professional services company
Turnaround of $10m IT transformation project for a major regional bank

Digital StrategyProject ManagementTransformationSupply Chain ManagementGrowth Strategy

Schindler

2 roles

Business Analyst

Jul 2012 – Dec 2013 · 1 yr 5 mos

I was part of an in-house consulting team directly reporting to the President of the Americas. I led different strategic projects focused on process transformation and organizational effectiveness. I learned how to lead project teams with 10+ members and how to roll-out changes to a large workforce with 4000+ employees.
I was also re-selected into the Schindler Career Development Program, the company's top talent leadership program.

Process TransformationOrganizational EffectivenessProject Management

IT Strategy Consultant

Jan 2011 – Jun 2012 · 1 yr 5 mos

I was part of an in-house consulting team directly reporting to the Group CIO. I led and contributed to different strategic projects, managed the reporting of global IT projects and supported executive communications. I learned about the challenges of a CIO, how to communicate IT topics to board members, and how to transform the IT organization of a multinational enterprise.
I was also selected into the Schindler Career Development Program, the company's top talent leadership program.

IT StrategyProject ManagementExecutive Communication

Icoaching

Managing Partner

Jun 2011 – Dec 2016 · 5 yrs 6 mos · Basel Area, Switzerland

I co-founded and ran a digital agency focused on developing and implementing online marketing strategies for SMEs:
Built profitable business with CHF ~100k annual revenue from 40+ clients
Hired 13 student employees

Online MarketingBusiness DevelopmentClient Management