Lokeshwar Umrit — CEO

Dedicated professional with a strong educational background and extensive experience in the dynamic field of Information and Communication Technology (ICT). I hold a BCom in Business Information Technology and Systems from Curtin Mauritius, complemented by an MBA with a specialization in Project Management from the Open University of Mauritius. Currently, I am privileged to serve as a valued member of the Technology & Transformation Team at Deloitte Mauritius, where I apply my expertise to drive impactful solutions for our clients. My journey in the ICT sector spans over six years, during which I held the role of Senior Application Development Analyst (Functional) at Accenture Technology. My approach to work is characterized by reliability, proactiveness, and a steadfast commitment to delivering excellence. I firmly believe in the power of collaboration and teamwork, recognizing that success is not an individual pursuit but a collective effort. Empowering others to excel and contribute their best is a core value that guides my interactions and leadership style . I am deeply passionate about leveraging technology to address business challenges and drive innovation. Let's connect and explore how we can collaborate to achieve our professional goals together. Key Skills : -Availability to handle and manage Team ( Resource Management / Capacity Management ) -SLA Management -Client Delivery Management -ITIL : Incident / Problem / Change Management -Leadership Skills : Proactiveness at each Level -Always engage in Solution Oriented -Excellent English / French Verbal & Written Skills -Engage in Initiative / Improvement Management Plans -Strong Interpersonal & Presentation Skills. Other Competency : -OKTA -Active Directory -JDEdwards -Citrix -Google Services -Fuze Telephony Services -Printer Setups / Configuration -ServiceNow -CRM -Outsystems - ATA / Splunk for Automatic Ticket Assignment -JIRA Fundamentals -SAP ( Logistics & Execution ) I am currently open to new opportunities both in Mauritius and other countries as I believe firmly that I need to leverage on my potentials to gain more knowledge and experience. SOFT SKILLS Positive Mindset | Easy Going | Flexibility | Teamwork & Collaboration | Strong Communication | Trustworthiness | Analytical Thinking | Problem Solving | Creativity | Attention to Detail | Time Management | Stress Management | Openness to Criticism | Initiative | Can Do Attitude |

Stackforce AI infers this person is a skilled professional in ICT with a focus on project management and customer experience.

Location: Fond du Sac, Pamplemousses, Mauritius

Experience: 10 yrs 7 mos

Skills

Project Management
Customer-focused Service
Communication

Career Highlights

Over six years of experience in ICT.
Expert in project management and customer strategy.
Strong leadership and communication skills.

Work Experience

Deloitte

Manager (11 mos)

Assistant Manager (1 yr 3 mos)

Accenture

Application Development Senior Analyst (2 yrs 2 mos)

Application Development Analyst (4 yrs 2 mos)

Software Engineering Associate (5 yrs 6 mos)

SBM Bank Mauritius

Student (3 mos)

SIL

IT Trainee Customer Service Department - Hardware Infrastructure (3 mos)

l'Express

IT Trainee (2 mos)

AIESEC

Human Resource Manager (1 yr 4 mos)

Curtin Mauritius

Graduate (2 yrs 11 mos)

Education

Bcom Business Information Technology & System at Curtin Mauritius - Charles Telfair Campus

Basic Knowledge about HTML and CSS at YouCode LTD

Africa Code Week at Ceridian Learning Centre

Science at Adolphe De Plevitz State Secondary School

French Studies at Alliance française de Maurice

Applied Mathematics at Australian Mathematics Competition

MBA with Specialisation in Project Management at Open University of Mauritius

Certificate in Introduction in Sustainable Business Development at Open University of Mauritius

Lokeshwar Umrit

CEO

Fond du Sac, Pamplemousses, Mauritius10 yrs 7 mos experience

Highly Stable

Key Highlights

Over six years of experience in ICT.
Expert in project management and customer strategy.
Strong leadership and communication skills.

Stackforce AI infers this person is a skilled professional in ICT with a focus on project management and customer experience.

Contact

Skills

Core Skills

Project ManagementCustomer-focused ServiceCommunication

Other Skills

Project CoordinationProject DeliveryCustomer Experience ManagementScorecardResource AllocationPersonal DriveOral CommunicationValue PropositionsCustomer SuccessAttention to DetailAnalytical SkillsBusiness Relationship ManagementCoachingJob TrainingClient Communication

About

Experience

10 yrs 7 mos

Total Experience

2 yrs 6 mos

Average Tenure

2 yrs 2 mos

Current Experience

Deloitte

2 roles

Manager

Jun 2025 – Present · 11 mos · On-site

Assistant Manager

Feb 2024 – May 2025 · 1 yr 3 mos · On-site

Assistant Manager | Customer Strategy & Design | Deloitte
As an Assistant Manager within Deloitte’s Customer Strategy & Design practice, I co-lead strategic and high-impact projects across diverse portfolios, helping clients reimagine their customer journeys and transform service delivery. My role involves working closely with cross-functional teams and client stakeholders to deliver innovative, user-centric solutions that drive value and measurable outcomes.
I have had the opportunity to work across multiple industries, including healthcare, insurance, banking, and public sector/governmental bodies—each bringing its own set of challenges and opportunities. From leading customer experience transformation in healthcare systems, to enhancing digital journeys in financial services, and supporting policy-driven innovation in government programs, I thrive in dynamic environments that require both strategic thinking and executional excellence.
I’m passionate about bridging the gap between design thinking, business strategy, and technology to create impactful change.
Let’s connect and explore how meaningful design and strategy can unlock growth and resilience.

Project ManagementProject CoordinationProject Delivery

Accenture

3 roles

Application Development Senior Analyst

Promoted

Nov 2021 – Jan 2024 · 2 yrs 2 mos

ScorecardResource AllocationCommunicationPersonal DriveCustomer-Focused ServiceOral Communication+11

Application Development Analyst

Promoted

Nov 2019 – Jan 2024 · 4 yrs 2 mos

Software Engineering Associate

Jul 2018 – Jan 2024 · 5 yrs 6 mos

Sbm bank mauritius

Student

Mar 2018 – Jun 2018 · 3 mos · Curepipe

As part of our curriculum for Information Systems and Technology Project at Curtin Mauritius - Charles Telfair Campus , We were assigned as a team a project for SBM based on Augmented Reality . This project has enriched my knowledge on this new technology. During those 2-3 months , I was assigned the role of Project Lead , developing qualities such as project management skills as per SFIA Skills , moreover it was a learning opportunity for me and my team , understanding various platforms which can be used for Augmented Reality and also how those tools function and how they can be further implemented in any context to improve the lives of people and make Mauritius a more technology dynamic hub.

Sil

IT Trainee Customer Service Department - Hardware Infrastructure

Nov 2017 – Feb 2018 · 3 mos · Port Louis

During these 11 weeks of internship at State Informatics Limited, I was engaged in the Customer Service Department which dealt with the contractual part of Hardware Maintenance Agreements. This traineeship brought about an exposure to the service delivery aspect whereby I had to manage, amend contracts for clients of SIL LTD. With ample explanation from my mentor, I was able to replicate what had been taught in Business System Management at university in a real context where contract management was the core aspect. This process included mailing supplier for request for quotation from suppliers, amend calculation sheet and their respective agreements. I have learnt how to deal with suppliers & clients requiring information pertaining to their agreements or hardware purchased. I had the opportunity to learn from the Customer Service Department, how requests are logged, how the resources are delegated and how the final phase; the closure is done. I was also assigned to work on closure of request logged by clients whereby all the closure was done on a hardware system. The core aspect which I understood was to the deliver the right service at the right time, thus ensuring customer satisfaction. I also learnt how to prepare calculation sheet using back to back quotation and how to indulge in as a team player with the Customer service Staffs.

L'express

IT Trainee

Dec 2016 – Feb 2017 · 2 mos · Fond Du Sac Mauritius

My internship programme at L'expressProperty consisted of assisting employee with any issues pertaining to IT , during those 3 months , I got to learn about OS installation , network Printer Installation , learned about servers and network cables .

Aiesec

Human Resource Manager

Oct 2016 – Feb 2018 · 1 yr 4 mos

I had been appointed Team Leader of Talent Management Department for AIESEC CTI . My work consist of recruiting the best talented youth and promote them by including them in different activities and situations so as to make them discover their hidden talent and skills .
Always do your best. What you plant now, you will harvest later- Og Mandino
Umrit Lokeshwar
Former HR Manager for AIESEC CTI