Ashley Esposto

Operations Associate

San Mateo, California, United States9 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led global IT operations for 700+ employees.
Developed enterprise IAM strategy for security controls.
Designed onboarding processes for rapid workforce growth.

Stackforce AI infers this person is a SaaS IT Operations Leader with expertise in security and automation.

Contact

Skills

Core Skills

It EngineeringOperational ManagementSecurity ManagementSystem AdministrationHuman Resource ManagementIt SupportTechnical SupportOperations ManagementEvent Management

Other Skills

Software UpdatesPerformance AppraisalPerformance ReviewsIdentity and Access ManagementSecurity ControlsOperational ContinuityVendor ManagementAutomation StrategyProject DocumentationResource PlanningComputer HardwareOnboardingPowershellMicrosoft PowerPointTroubleshooting

About

IT Operations Leader with experience managing global IT Engineering in a high growth SaaS organization. Accountable for enterprise access governance, endpoint strategy, security controls, and operational continuity across a distributed workforce. Focused on scalable systems design, automation strategy, and developing high accountability team cultures

Experience

9 yrs 5 mos

Total Experience

2 yrs 4 mos

Average Tenure

4 yrs 2 mos

Current Experience

Celigo

3 roles

Manager, IT Engineering

Promoted

Feb 2024 – Present · 2 yrs 3 mos · California, United States · Hybrid

Lead global IT operations supporting 700+ employees across US and international teams in a rapidly scaling SaaS environment.
Direct and develop a distributed IT team responsible for Identity and Access Management, endpoint lifecycle, and internal systems support
Own enterprise IAM strategy including SSO, SAML integrations, super admin governance, and access lifecycle controls
Drive security aligned operational standards by strengthening approval frameworks, policy enforcement, and system guardrails
Serve as cross functional partner to Security, People, Finance, and Executive leadership to align IT controls with growth, compliance, and risk posture
Oversee vendor portfolio, contract evaluation, and licensing governance to ensure scalability and cost discipline across the IT stack
Build operational resilience through centralized documentation standards, defined ownership models, and process maturity
Develop and execute automation roadmap leveraging workflow integrations and integrator.io to reduce manual workload and improve scalability
Sustain high service reliability and responsiveness within a lean capacity model while evolving the function toward greater operational maturity

Software UpdatesPerformance AppraisalPerformance ReviewsIdentity and Access ManagementSecurity ControlsOperational Continuity+4

IT Engineer

Promoted

Sep 2022 – Dec 2023 · 1 yr 3 mos · San Mateo, California, United States · Hybrid

Promoted into expanded technical and operational ownership role.
Led onboarding and offboarding for global workforce growth from ~200 to 700+ employees
Administered SSO and SAML integrations across cloud applications
Elevated to system administration ownership for Jamf Pro, device configuration, and Apple fleet management
Managed super admin access and licensing governance across business systems
Designed and implemented new IT operational processes and documentation standards
Partnered in Zendesk administration and ticket workflow improvements
Led equipment procurement, asset lifecycle management, and global hardware logistics
Conducted new hire interviews and trained global IT teammates including India based engineer and Head of IT (2)

Project DocumentationResource PlanningComputer HardwareOnboardingSoftware UpdatesSystem Administration+6

IT Assistant

Jan 2022 – Sep 2022 · 8 mos · San Mateo, California, United States · Hybrid

Delivered helpdesk and systems support across Mac and Windows environments
Managed system provisioning, deprovisioning, and access management
Supported RTO initiatives including Zoom Rooms, conference rooms, and office build out
Developed centralized knowledge base to eliminate siloed documentation ownership

Project DocumentationResource PlanningComputer HardwareOnboardingSoftware UpdatesSystem Administration+5

Teamlogic it of san ramon

Technician

Feb 2021 – Aug 2021 · 6 mos · On-site

Provided managed services and infrastructure support for SMB clients
Performed hardware repair, device deployment, and network installations
Delivered remote and onsite troubleshooting across Windows and Mac environments
Provisioned and configured 20+ systems for nonprofit organization

Computer HardwareSoftware UpdatesPowershellTroubleshootingCommunicationTicketing Systems+1

Jobtrain

IT Support Professional Trainee

Oct 2020 – Dec 2020 · 2 mos · Menlo Park, California, United States

● Comprehensive compressed technical training in remote learning environment; communicated with instructors and other students solely via phone, email and message applications to either receive assistance or aid in giving another assistance
● Program and User onboarding, updating, maintenance and removal on Windows, Linux, and Mac Operating Systems
● Experience using GUI (graphical user interface) and CLI (command line interface) on Windows and Linux systems
● Internet Security, data protection and networking administration monitoring and troubleshooting techniques
● Remotely connected to virtual machines to practice tasks within Windows and Linux OSes
● Lead team project in development of an ongoing growing collaborative educational resource for class (of 20 students) utilization for the duration of the program.

Computer HardwareSoftware UpdatesPowershellTroubleshootingCustomer ServiceIT Support

Zerocater

On Site Supervisor

Jan 2019 – Oct 2019 · 9 mos · San Francisco Bay Area

🞄 Operations representative coordinating between multiple points to create fluid and timely culinary presentation for groups ranging from 20 to 150 people
🞄 Worked continuously with the front desk and restaurant team to improve functions by being readily available and positively influencing decisions by fellow colleagues.

ChecklistsCritical ThinkingTime ManagementAdministrationCustomer ServiceOperations Management

Crystal springs catering

Event Specialist / Administrative Assistant

Dec 2015 – Sep 2018 · 2 yrs 9 mos · Redwood City, CA

🞄 Designed and implemented a new regulatory organizational system for storage inventory of equipment, decorations and supplies off site.
🞄 Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business

ChecklistsCritical ThinkingTime ManagementAdministrationCustomer ServiceEvent Management

Crystal springs golf course

Event Lead

Mar 2014 – Dec 2015 · 1 yr 9 mos · Burlingame, CA

🞄Team Manager of teams ranging from 2 people to 10 people
🞄 Operations representative coordinating between multiple points to create fluid and timely culinary presentation for groups ranging from 20 to 300 people
🞄 Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business

ChecklistsCritical ThinkingTime ManagementAdministrationCustomer ServiceEvent Management