Dec 2024 – Feb 2025 · 2 mos · Bengaluru, Karnataka, India · On-site

• Advised early-stage startups (Techstars ecosystem) guided funding readiness ($1M target) and CX-driven product.
• Aligned founders on product strategy & North Star CX metrics achieved 2–3x user growth and 25%+ retention improvement.
• I was on a mission to develop an innovative platform that redefines financial services, promotes financial accessibility, and empowers diverse communities across various regions.
• I supported the go-to-market growth strategy for WhatsLoan, which aims to realise its vision of building an AI-driven transformative platform that fosters transparency between lenders and borrowers.

Sep 2024 – Feb 2025 · 5 mos · Bengaluru, Karnataka

• I was supporting businesses in an advisory role while seeking my 🐠 NEMO.
• Spending time with my lovely family, reading books, going places, trying wine and dine 🎈

Apr 2021 – Sep 2024 · 3 yrs 5 mos · Bangalore Urban, Karnataka, India · Hybrid

• At Victoria’s Secret GCC, I championed CX enhancement and design-led growth, integrating AI-powered solutions into omni-channel retail strategies. These efforts streamlined customer journeys, unlocked new revenue opportunities, and drove measurable business growth.
• Owned Customer Success & Engagement portfolio, delivering $100M+ incremental sales uplift.
• Expanded digital loyalty base to 32M+ subscribers, generating $25M+ value.
• Delivered fitting room digitisation pilot → 15% sales lift across 5 stores.
• Partnered with startups via LEAP VS&Co program to co-create solutions addressing CX gaps.
• My expertise in technology adoption and business model innovation was instrumental in achieving these milestones, positioning the brand as a retail innovator.
• Strategic Leadership and Product specialist: I spearheaded multiple strategic initiatives, delivering customer-centric solutions that aligned with evolving market demands. Leveraging my proficiency in design thinking, agile methodologies, and opportunity management, I consistently delivered value-driven outcomes. Collaborating with cross-functional teams, I set new industry benchmarks for operational excellence and customer satisfaction.
• Core Competencies:
• ➡️ Developing and aligning product vision and strategy with business objectives.
• ➡️ Analysing business opportunities and leading program governance to ensure successful execution.
• ➡️ Leveraging data and design analytics for informed decision-making.
• ➡️ Excelling in stakeholder management, ensuring alignment and seamless delivery.
• ➡️ Delivering digital products that enhanced customer satisfaction, associate productivity, and operational efficiency.
• ➡️ Conducting workshops and managing product backlogs in collaboration with primary stakeholders.
• Notable Achievements:
• Engaged with the CEO and CIO office for product leadership strategy.
• Individual Achievement Award by Victoria's Secret (2019) for contributions to technological and business excellence.

Apr 2018 – Apr 2021 · 3 yrs · Bengaluru, Karnataka, India · On-site

• Drove business growth by leading technology programs and flows incorporating business and consumer insights, visualising business processes, and delivering value-driven outcomes.
• Explored and integrated new-age technologies within L Brands, technology programs across business verticals for future value creation.
• Coached cross-functional teams to explore project guidelines, formulate business cases, and develop market-driven solutions with return on investments.
• Led Design Thinking in projects initiatives in India & the USA, driving an enterprise-wide innovation campaign that encouraged over 400+ associates to engage with contemporary technology advancements.
• Managed a startup collaboration program, assessing 100+ startups and collaborating with 10+ for PoC’s and prototypes.
• Supported the CIO office Innovation Lab by managing the overall program and developing 20+ prototypes, with 30% moving into production.

Nov 2016 – Apr 2018 · 1 yr 5 mos · Bengaluru Area, India

• Led and managed Product fintech solution' development, requirements gathering, analysis and development.
• Planned projects, managed milestones and forecasted resources to successfully manage scope.
• Managed yearly program budget and collaborated with cross-functional teams.
• Instrumental in time efficiency, continuous improvements, prioritising product backlogs
• Key Achievements :
• ➡️ Within first month of service awarded idea sprint award by business director
• ➡️ Won prestigious Fiserv Innovation network (FIN) business case award by Fiserv CEO Jeff Yabuki

Jul 2008 – Nov 2016 · 8 yrs 4 mos · Bengaluru Area, India

• Commercialised over 10 successful projects for LG mobile devices (Android), Wearable Devices (Android Wear Urbane/webOS series), Building Management System, Home Robots, and smart products.
• Led end-to-end R&D planning, developed business and operating models for key technology areas.
• Collaborated with Engineering delivery, Finance, Product, and UX teams to develop accurate Budget and Planning forecasts.
• Collaborated and liaison with various labs (clients) in HQ Korea and India Engineering Teams during product development stage
• Achievement
• “Excellence in Organisational efforts”, 2016 Annual award - felicitated by LGE CTO
• CTO Award from HQ for excellence in valuing innovation mission in 2013 & 2014

Oct 2007 – Jul 2008 · 9 mos

• Responsible for the Client Acquisition for Magna, it includes activities like Generating database for the Indian market, Finding the opportunities for contractual staffing in various domains, Generating the prospects and meeting the top management of various prospective organizations
• Making presentation on our services and unearthing the opportunities for business
• Pitching for services like Staff Augmentation, IT services and e-learning with the primary focus being Contract Staffing
• Understanding their recruitment needs and then build strategic models for each of our clients.
• Work also includes activities like prospecting through cold calling and email campaigns.
• Also includes preparation and signing of Legal documents like RFI, RFP and MSA and then transferring the ownership of the account to the respective Business Unit
• Spearhead all types of client communications i.e. making corporate presentations, email, proposals etc.

Oct 2006 – Oct 2007 · 1 yr

• Responsible for the BFSI vertical specifically focused towards the East coast region of North America
• Prime Responsibilities included interacting with the Decision making authorities and top management individuals and introducing them about our organization profile and past experiences and then understanding there Information Technology needs. It involved giving them presentations and providing them with supporting collaterals
• As an active member of the Strategic Business services unit, I was responsible for drafting the quarterly cycle plan and identify the right set of services which could be a potential revenue earner
• Actively participate in the Go to Market Strategy discussion for the BFSI segment
• Being cluster head for the BFSI Inside sales team my role included training a team of 2 Sales Associates and take total responsibility in the achievement of their KRA’a and also follow their leads

May 2005 – May 2006 · 1 yr

• Review the already approved loans for credit risk based on Investor / Client guidelines and performing quality checks
• Working on the onsite developed, client specific software, which is widely used by the mortgage lenders in the North America market
• Calling up Attorneys and SME’s based in Florida and performing functions like Data Integrity, which checks the correctness of the Data entered and also checks the validity of all loan information starting from Borrower information, Credit Worthiness, Property Evaluation, Compliance and Review reports
• Additional responsibility entrusted:
• ➡️ Allotment of work to the floor staff in accordance to there performing function.
• ➡️ Performing Quality Review on the PROCESSED LOANS
• ➡️ Maintaining Daily and Monthly reports that are sent to the client.

Jan 2004 – Jan 2004 · 0 mo

• Working with a team specifically focused towards the Domestic IT sales. My job was focused towards the Website and portal sales in various SME and Institutes in Bangalore
• Responsible to do PRE SALES and Generate Qualified lead in the domestic market, which included Research work and cold calling
• Assisting the sales manager in preparation of RFP’s

Jan 2002 – Jan 2002 · 0 mo