Jan 2023 – Mar 2025 · 2 yrs 2 mos

• Role: Assistant manager (Digital Transaction monitoring) Responsibilities: • Monitoring real time alerts of saving and current accounts. • Handling AEPS Beneficiary addition and internet banking alerts in falcon system. • Conduct transactional and behavior customer analysis to identify suspicious trends, Variations and patterns. • Utilized business data to adjust performance and minimize financial losses. • Reported violations to authorized enforcement agencies for investigation. • Harnessed merchant transaction reports and historical behavior to detect financial risk exposure. • Analyze large amount of fraud pattern. • Identify new trend of fraud transaction in falcon system. • Handling CRM cases which raise by customer resolve the cases on same day as per as per TAT.

Jan 2023 – Jan 2025 · 2 yrs

Jul 2021 – Jan 2023 · 1 yr 6 mos · India · On-site

• Transaction monitoring

Oct 2018 – Jul 2021 · 2 yrs 9 mos

Oct 2018 – Jul 2021 · 2 yrs 9 mos

• Role :Operation Executive(E2 Level) Responsibilities: • Handling the System Id creation of Newgen and shikhar pivotal. • Resolve the shikhar login and admin rights issue with mail follow up. • Prepare the MIS AOD (Acknowledgement of debt report) • Prepare the MIS of EC (encumbrance certificate) • Prepare the MIS of Collateral insurance for expired insurance renewal. • Reconciliation the insurance transactions. • Prepare the MIS of insurance renewal and accidentals report and follow up with max life insurance for insurance renewal. • Managing CKYC Scanning MIS status as per weekly basis. • Verify the customer signature in Finacle. • Prepare the MIS of welcome calling for the customer verification. Prepare the MIS of welcome letter sending for new customer.

May 2017 – Sep 2018 · 1 yr 4 mos

• Role: Technical associate Responsibilities: • Preparing Issuing & Acquiring MIS on daily & Monthly basis. • Attending Service desk request – linking de-linking, de-hot, hot, overseas activation of card • Daily basis of downloading the visa transaction report. • Reconciliation of Master card debit and credit transaction reports. • Resolve the complaints of Nepal ATM failed transaction. • Charge-back the customer account as per JP logs and mails intimations. • Handling the Service desk request and the resolve the issues.

Oct 2016 – Apr 2017 · 6 mos

Oct 2016 – Apr 2017 · 6 mos

• Responsibilities: • Daily check the QC (Quality check report) of the Bank Deposition. • Follow up the daily Location Executive and collecting their working Report. • Solve the ICICI Bank Reconciliation and Deposition queries. • Solve the queries of vaulting discrepancy short credit amount. • Reporting to Daily vaulting cash details MIS for Bank. • Solve the daily basis of location Executive queries. • Reporting to Bank Daily Basis of cash collection reports.

Apr 2015 – Sep 2016 · 1 yr 5 mos

• Responsibilities: • Preparing MIS Report for all centers and other information • Daily Calling to field Executive to Collecting their working Repots. • Preparing MIS on Daily Calling Report. • Verifying and uploading KYC documents in system.