Oct 2022 – Present · 3 yrs 6 mos

• I Imagine India is a section 8 (non-profit) company that aims to empower passionate social pioneers to enable small changes today with the potential to create uplifting change through generations. As an organisation, we identify, evaluate and partner with small NGOs or social entrepreneurs (SEs) in the education sector working towards improving quality of education in India. We help raise funds and also provide advisory services to our partners to help them scale their ideas towards impactful and sustainable change.
• The founding team are from IIM Ahmedabad, PGPX, class of 2009. We are entrepreneurs and executives who bring decades of diverse experience to a shared commitment to contribute towards the long term well being of our society.
• https://iimagineindia.org/

Jan 2018 – Oct 2021 · 3 yrs 9 mos

• Launched and managed Care+ business for Samsung devices across all online and offline channels
• Set up and ran CRM and Consumer analytics BU for Samsung India, delivering $ xxx Mn revenue annually
• Forged partnerships for Content & Services, monetization of Samsung ecosystem
• Built/ Ran/ Propelled Consumer facing apps such as My Galaxy, Glance Lockscreen, S-Health, TV+, Members, engaging millions of users everyday

Mar 2016 – Jan 2018 · 1 yr 10 mos

• Role - CIO
• Responsibilities spanned across all Samsung business entities in India (Mobile, Consumer Electronics, B2B, Health care, Customer Satisfaction)
• Drove agenda for Innovation, Business transformation and Sales/ channel effectiveness; India business is seen as the "Center of Excellence for Innovation" across Samsung subsidiaries globally
• Developed and adopted SMAC (Social, Mobility, Analytics and Cloud) strategy for the organization
• Managed cross functional team of capable professionals with background in Sales/ Marketing/ Analytics/ Technology
• Part of Samsung India Corporate org

Mar 2013 – Feb 2016 · 2 yrs 11 mos

• Head of Business Innovation
• Business ownership for all the key processes, Systems and Tools
• Managed Analytics and Data services
• Go-to-market for Business initiatives (such as forecasting, consumer programs, loyalty, etc)
• Led a pan India team of members at corporate office and in regions
• Part of the Mobile business Leadership team
• Assumed additional charge of Head of Business Innovation from Jan 2015 to Feb 2016 for Samsung Consumer Electronics business

Sep 2011 – Feb 2013 · 1 yr 5 mos

• Part of the Channel Management team
• Head of System and Process Innovation
• Business ownership for key systems
• Brought Innovation for business growth and profitability improvement
• Led the initiatives for smarter Field Sales Management
• Managed a Pan-India team of direct and indirect employees

Nov 2010 – Sep 2011 · 10 mos

• Part of the 7-member Global team for IT Innovation and eChannels

Apr 2009 – Oct 2010 · 1 yr 6 mos

• Head of Business Technology
• General Management, CIO Advisory and IT Strategy, Business-IT alignment and Value creation, Customer engagement, Business planning and budgeting
• Part of Strategic Business Development Team
• Business development deals (in-licensing, out-licensing, dual brand, co-marketing), Marketing schemes, Business proposals, Senior management presentations, Market research

Nov 2008 – Dec 2008 · 1 mo · Shanghai, China

• Market Research in China Retail market and developed a Maturity model for Customer loyalty programs in Chinese retail business
• Helped the Infosys China sales team in determining a value proposition for the Chinese retail prospects/ customers
• Received a PPO to join Infosys China in Shanghai

Jul 2000 – Mar 2008 · 7 yrs 8 mos · Mumbai, Dallas and New Jersey

• Led Sales/ Service/ Marketing/ Analytics initiatives for clients in Financial industry; Involved in Marketing campaigns, Customer segmentation and vendor consolidation
• Business Process Consulting to transform customer-centric operations and develop 360 degree view of the customer in a multi-channel environment
• CRM Strategy/ Roadmap and Program management
• Product Management for the CRM component in FLEXCUBE (i-flex’s Universal Banking Solution)
• Pre-sales and business development activities - handled over 40 RFP/ RFI and proposals; Developed business including winning the largest single-order deal (~USD 1mn)
• Participated in a study to identify the regulatory requirements for retail banking in US market, to help make FLEXCUBE US-market compliant
• Exposed to Retail/ Corporate/ Investment banking and stock exchange operations

Jul 1997 – May 1998 · 10 mos