Sumit Bijwe

Founder

Pune, Maharashtra, India23 yrs 5 mos experience

Highly StableAI Enabled

Key Highlights

Over 20 years of enterprise engineering experience.
Founder of a successful cybersecurity consulting firm.
Expert in Unified Communication and Contact Center solutions.

Stackforce AI infers this person is a Telecommunications and Cybersecurity expert with extensive engineering leadership experience.

Contact

Skills

Core Skills

Technology ConsultingCybersecurityUnified CommunicationCustomer Success

Other Skills

Contact CenterHigh Performing TeamsOutsourced Partner ManagementGovernance, Risk Management, and Compliance (GRC)SIPVoIPTelecommunicationsSS7RTPISDNTCP/IPIPIVRH.323Avaya

About

Founder of Shield Sword Solutions, a technology engineering and cybersecurity consulting firm delivering secure, scalable, and compliant digital platforms. Over 20 years of enterprise engineering experience across telecom R&D, global product engineering, and customer platforms. Former Technical Director Infinite-Avaya LLC and India Leadership Team member at Avaya, leading global continued engineering for UC, Contact Center, and CX platforms. Known for an engineering-first, outcome-driven approach, embedding security and compliance by design. Recognized for customer empathy, operational discipline, outcome-driven execution, enterprise grade delivery experience and building high-performing global teams. Specialties: Enterprise Telephony - Unified Communication (UC) / Contact Center (CC) / Customer Experience (CX) | VoIP Technologies | Cybersecurity | Technology Engineering Consulting | Governance, Risk & Compliance (GRC) | Product Strategy | India Leadership Team | Nurturing High Performing Teams | Multiple Outsourced Partner Management | Customer Success

Experience

Shield sword solutions

Director | Founder

Dec 2025 – Present · 4 mos · Pune District, Maharashtra, India

Technology ConsultingCybersecurity

Infinite computer solutions

Director, Global Continued Engineering, Infinite - Avaya LLC

Oct 2024 – Dec 2025 · 1 yr 2 mos

Avaya

3 roles

Senior Manager, R&D Solutions & Technology

Promoted

Jul 2019 – Oct 2024 · 5 yrs 3 mos

Responsible for Global Continued Engineering (GCE) India Org for multiple Avaya Unified Communication (UC) & Contact Center (CC) range of flagship products and solution such as Avaya Aura® Communication Manager (CM), Session Manager (SM), System Manager (SMGR), Application Enablement Services (AES), Session Border Controller (SBC) , Breeze & Common Services Platform (CSP), CC applications in On-prem/Cloud | Nurturing High Performing Teams | India Leadership Team | Multiple Outsourced Partner Management | Customer Success

Unified CommunicationContact CenterCustomer SuccessHigh Performing TeamsOutsourced Partner Management

Avaya Aura/SBC/Breeze TIER-IV (CPE) Manager

Jun 2015 – Jun 2019 · 4 yrs

TIER-IV (CPE) Manager for multiple products Avaya Aura/SBC/Breeze
Escalation Managment | Current Engineering | Release Notes Publishing | Customer Advocacy

Tech Lead

Mar 2005 – Jun 2015 · 10 yrs 3 mos

Software feature development, Current Engineering in VoIP based call processing/signaling technologies (H323/SIP), Linux | Hiring/Mentoring new engineers | Lab Managment

Alcatel

Sr. Software Engineer

Aug 2004 – Feb 2005 · 6 mos · Gurugram, Haryana, India

Software feature enhancement for Alcatel 5735 Service Management Centre (SMC) which is complete software solution that includes RADIUS-based authentication, authorization and accounting (AAA), real time monitoring and subscriber self-registration

Centre for development of telematics (c-dot)

Research Engineer

Aug 2002 – Jul 2004 · 1 yr 11 mos · Bengaluru, Karnataka, India

Centre for Development of Telmatics (C-DOT) R&D centre of Govt. of India |
Designing Architecture & Implementation of ITU-T H.323 Protocol Stack, IETF SIP Stack | Media Gateway Controller (MGC) MEGACO/MGCP/H.248 | Basic Utility Kit such as such as Timer, Logging Server, Generic TCP/UDP Network Handler, Message Distributor and Task Scheduler