Dec 2019 – Feb 2022 · 2 yrs 2 mos · Bengaluru, Karnataka, India

• Key responsibilities:
• ● Lead Partner Site Quality team- 2 partner sites pertaining of 12+ QAs and 4+ trainers
• ● Auditing sharing feedback and insights for the Social Media Team and Grievance
• ● Stakeholder Management (Partner sites) – TnTQ Governance and performance targets
• ● SOPs creation for Training and Quality team
• ● Lead monthly team meetings and planning sessions
• ● Prepare Weekly/Monthly/Quarterly Business Reviews
• ● On boarding and certification of new Quality Analysts
• ● Audit the Auditor – Partner site
• ● DSAT/CSAT Analysis
• ● Create Case Studies for the Process Design team and provide process improvement recommendations
• ● Create and drive R&R program for Centre of Excellence
• ● Conduct Partner site quality and process calibrations
• ● Training Curriculum and e-learning module review and percolation
• ● Collaborate and update the knowledge base with Knowledge Management team – 2 KM Specialists
• ● Audit dispute management – Partner site and Inhouse

Dec 2019 – Jan 2022 · 2 yrs 1 mo · Bengaluru, Karnataka, India

Jan 2019 – Jun 2019 · 5 mos · Bangaon Area, India

• Worked as Consumer Solutions Support Specialist in LCS with the following responsibilities :
• >Deal with Company Page creation, access and closure
• >Make Company page/University page active /deactivate/Edit on LinkedIn Platform
• >Primary responsibility for research and resolution of internal and external customer queries.
• >Effectively recognizing problems by performing relevant research and data analysis using appropriate tools , resources and subject matter experts.
• >Educating LinkedIn users about various features on Linkedin Platform and premium features (ULI)
• Worked as Safety Operations Solutions Specialist - SOS with Following responsibilities :
• >Identify Spam and Scams on the platform
• >Identify account take overs, Account sharing, Hacked accounts and investigating based on IP location and Sign-in using CS tool
• >Worked on various queues with respect to LinkedIn's privacy Policy and User agreement (Inaccurate Profiles, Account and Invitation restriction,ID Verification and policing Linkedin from any issue that concerns/questions LinkedIn terms of user agreement.
• >Provide members feedback to the product team for product improvement.

Apr 2017 – Sep 2018 · 1 yr 5 mos · Karnataka, India

• 1. Network Desktop System (NDS) related issues: Network connectivity.
• 2. Cisco unified communication manager (CUCM): For voice control and personalization.
• 3. Hands on experience on Ocean’s CSN tool.
• 4. Switches and routers gateway connectivity.
• 5. Microsoft Active Directory groups policies of users.
• 6. Group policy, file and printer services.
• 7. Quarantine Email releasing: Scanning and releasing Malicious/blocked emails.
• 8. Project Share: Access/maintenance/mapping of network drives.

Jul 2015 – Apr 2017 · 1 yr 9 mos · Karnataka, India

• As an IT Analyst my job role is to handle all technical problem including networking or computer apps VPN , Software/Applications, Oracle & Java Issues and troubleshooting Operating System & Networking related issue for the Cisco clients across the globe and providing them proper resolution.some of which are mentioned below: -
• 1. Computer applications like Cisco VPN – setting up of VPN for new Hires, Unable to connect to the server (Cluster), Difficulty connecting to the Gateway, Recreating a profile.
• 2. VPN: IPSEC and SSL.
• 3. Load balancing (F5)
• 4. VLAN implementation.
• 5. DHCP configuration.
• 6. Troubleshooting Operating System (Windows 7 and 10) including reimage, software and hardware issue & Network (LAN/Wireless) related issue.
• 7. Worked on Active Directory in a conventional way cisco provides, for the Cisco clients across the globe.