Mar 2022 – Mar 2025 · 3 yrs · Greater London, England, United Kingdom · On-site

• Team Leadership & Development: Managed and trained a team of 15 staff, improving team efficiency and ensuring high standards of service. Led daily operations to maintain smooth service and employee productivity.
• Customer Experience & Relationship Management: Ensured exceptional guest satisfaction by resolving customer concerns and consistently delivering top-tier service. Demonstrated strong interpersonal skills in handling high-profile clients and tailoring services to their specific needs.
• Operations & Process Optimization: Streamlined workflows in a fast-paced environment, increasing efficiency by 20% while maintaining luxury service standards. Managed inventory, procurement, and vendor relations to optimize cost control and supply chain management.
• Cross-Department Collaboration: Worked closely with kitchen, marketing, and event teams to execute large-scale events, conferences, and special occasions, requiring strong project management and coordination skills.
• Financial Oversight: Assisted in budgeting, forecasting, and analyzing financial data to maximize profitability while controlling costs.
• Compliance & Health/Safety: Ensured strict adherence to health, safety, and regulatory compliance standards, contributing to the hotel's successful audits and certifications.

Sep 2021 – Feb 2022 · 5 mos · Hybrid

• Managed and coordinated multiple live business and fitness-related projects across operations, marketing, and client services.
• Implemented workflow automation tools, reducing processing time by 30% and improving overall efficiency.
• Collaborated with cross-functional teams using Agile methodologies to ensure smooth project delivery and resource alignment.
• Tracked project progress, maintained documentation, and supported reporting to leadership for informed decision-making.
• Contributed to customer experience improvement initiatives, aligning project goals with brand strategy and client satisfaction.
• Assisted with strategic planning and operational execution to drive growth in a fast-paced wellness-focused environment.

Jan 2021 – Dec 2021 · 11 mos · On-site

• Served as a liaison between students and the course instructor, providing feedback and suggestions on course content, delivery, and assessment methods.
• Collected feedback from students on various aspects of the course, including teaching methods, course materials, and assessments, and communicates this feedback to the course instructor.
• Provided academic support to fellow students, including answering questions about course content, providing study tips, and helping with assignments.
• Advocated for the interests of students, ensuring that their concerns and needs are heard and addressed by the course instructor and the broader academic community.

May 2020 – Jan 2021 · 8 mos · Buckinghamshire, England, United Kingdom

• Inventory Management: Monitor inventory levels and work with supply chain teams to ensure optimal stock levels. Implement strategies to minimize overstock and stockouts.
• Quality Control: Ensure products meet quality standards and customer expectations. Work with quality assurance teams to address any issues and implement corrective actions.
• Performance Analysis: Analyze product performance data to identify trends, opportunities, and areas for improvement. Develop and implement action plans to enhance product line performance.
• Product Lifecycle Management: Oversee the entire lifecycle of products from procurement to final sale. Ensure products are sourced, stocked, and sold efficiently.

May 2017 – Jun 2017 · 1 mo · Kashipur, Uttarakhand, India

• Analyzed hybrid powertrain systems for three-wheeled electric vehicles.
• Optimized fuel efficiency and collaborated with R&D for production model improvements.