Jun 2023 – Feb 2024 · 8 mos · Pune, Maharashtra, India · Remote

• A generalist at heart and craft 🤺
• At Metaphy Labs, I took care of many projects right from ideation to execution. Here are a few areas I work on:
• 1. Product: I worked on Metaphy's new product offering, ToMoBo, a revenue intelligence platform. Imagine, as a salesperson, you had your own J.A.R.V.I.S. to help you across various sales pipeline stages. I helped in the ideation, building a clear product roadmap, copy of the entire platform, assisting the product designer with branding and design, building out growth experiments, and many more.
• 2. Customer Success: Built a solid process that ensures all our end users never face a hiccup while using the product. Being a user-centric organization, my role was to build a support ethos that forever keeps the customer at the center of any decision ❤️
• 3. Culture: Building a solid foundation of culture here at Metaphy Labs which makes our company the most sought-after brand to work with. My role focused on fostering a solid employee experience and of course, maintaining a high employee retention. I also created the company ethos, its initial culture documentation and chalked out a list of perks and benefits that would create a one-in-a-million employer brand. 👾
• Apart from these, I took care of a ton of tiny things such as copywriting, documentation, onboarding teardowns, market research, etc that came my way.

Aug 2021 – Jun 2023 · 1 yr 10 mos · Pune, Maharashtra, India · On-site

• TL;DR: My entry to loving how SAAS companies work and how critical hiring the right people at the right time can compound the growth of companies.
• 🦸Superpowers built: Product thinking, strategic hiring, Employee experience
• Most of my work involved:
• 1. Consult founders, and CHROs to understand their current hiring gaps 🔬
• 2. Enabling companies to build hiring strategies that reduce the time & cost to hire ⌛💰
• 3. Helping companies build a self-sustainable employer brand 🛞
• Apart from this, here are a few projects I worked on at Cutshort
• 1. Boost the employee experience at Cutshort via Subcultures. The Memes subculture had taken off helping everyone at work unwind during the day.
• 2. Handling the sales hiring process end-to-end. Building a hiring experience for candidates rather than offering them "just another interview". Achieved a 95% acceptance ratio for every offer rolled out.
• 3. Built a base framework for partnerships at Cutshort that helped us crack a solid revenue partnership deal with WeWork helping create a baseline of sales opportunities worth 25L+ in the first month.

Feb 2019 – Jul 2021 · 2 yrs 5 mos · Pune | Ahmedabad | Indore · Hybrid

• TL;DR: The biggest bet that I took with my career which also took me through one of the toughest times in my career (Covid) building some agile muscle 💪🏼
• Superpowers built: Agility, Resilience, and Stakeholder Management
• Context: Awfis Space Solutions is one of the largest co-working space provider competing with brands like Smartworks, WeWork, Regus, etc.
• Role: I started as an Assistant Manager - Sales and eventually moved on to a pre-opening specialist of new markets for Awfis. This was my first stint outside of hospitality
• Success stories -
• 👉🏼 Successfully closed two deals which helped the organization with INR 1.17 CR revenue during peak Covid (took a lot of relationship building for both of them)
• 👉🏼 Successfully pre-opened the city of Ahmedabad and onboarded channel partners that ensured an in-flow of revenue worth 5+ CR in LTV

Apr 2018 – Feb 2019 · 10 mos · On-site

• TL;DR: Probably the role that was closest to my heart. A role that shaped my career and personality. Thank you, Hyatt ❤️
• Superpowers built: Business Development, Time Management & Multi-tasking seamlessly
• Context: Hyatt Regency Pune is a 5-star hotel and apartment property in Pune that offers one of the best places to work.
• Role: I started as an Event Sales Coordinator, and I was promoted to Event Sales Executive within 9 months. I handled catering sales (banquet sales) as my primary KRA and international business as my secondary KRA.
• Success stories -
• 👉🏼 Secured a booking for PEN International that brought in 1.59 CR worth of revenue in a short span of 10 days
• 👉🏼 Handled the top 20 accounts for the hotel and over-achieved my target by 195% for 2018
• 👉🏼 Created a new revenue stream in international business that brought an LTV of 5+ CR for the hotel
• 👉🏼 Successfully helped the team in transitioning from Salesforce to Hyatt's internal CRM, Envision (For Hyatt Regency Pune, only)

Jun 2017 – Mar 2018 · 9 mos · On-site

Apr 2017 – May 2017 · 1 mo · Pune, Maharashtra, India

• Unfortunately, Taj decided to part ways with the owner of the hotel which led to the redundancy of my role at the hotel.
• Used the career break to upskill myself for the transition to sales and spend quality time with my family.

Jul 2016 – Mar 2017 · 8 mos · Hubli, India

• TL;DR: First real job that pushed limits in me and taught me a ton of stuff! ✨
• Superpowers built: Empathy, people skills, polished communication ✨
• Context: Taj Gateway was a 4-star property managed by the Taj group in the humble city of Hubli (essentially where my parents lived, hence the choice of Hubli)
• Role: I started out my role as a "receptionist" but was more than just a receptionist. I handled everything from guest relations, reception operations, telephone operations, tour operator relations, concierge, guest satisfaction manager, and auditor. Yup, that's a lot 😬
• Success stories -
• 👉🏼 Enabled the team in increasing the Front Office NPS from 6.5 to 8.8.
• 👉🏼 Upsold rooms + services worth INR 2 Million during the short tenure
• 👉🏼 Ensured 100% accuracy in night audits for the hotel
• 👉🏼 Created a quick-check in experience for groups reducing their check-in time to a rapid 10 minutes from 30 minutes

Dec 2014 – Jan 2015 · 1 mo · Pune/Pimpri-Chinchwad Area

• TL;DR: A short stint that helped me with a few interesting stories 📜
• Superpowers built: Handling angry (drunk) clients 😬
• Context: J.W. Marriott is a luxury hotel brand that offers internships with a slice of some mind-blowing ice cream at their restaurant 🤌🏼
• Role: A guest relations intern who worked across their AYS (At Your Service) team and Reception assistance team 🛎️
• Learnings: Learnt -
• 👉🏼 How handling difficult guests can go wrong when empathy is shown the wrong way
• 👉🏼 How communication is absolutely crucial in difficult situations
• 👉🏼 How to never ask a chef their secret recipe for their ice cream
• 👉🏼 How a simple smile can work while speaking over the phone (I honestly want you to try it if you are reading this)
• 🤔 How did I land this role? Cold-called the hotel. Asked if they were taking applications for interns, interviewed on Skype, and bam! I was interning there. 🚀

Jun 2014 – Sep 2014 · 3 mos · Mumbai Metropolitan Region

• TL;DR: Honestly, one of the best learning experiences of my life. Taught me the most important life skill, empathy.
• Superpowers built: Empathy and humility ✨
• Context: Four Seasons Hotel is a luxury hotel brand that offers a learning experience for its interns rather than onboarding interns as free labor ❤️
• Role: An operations intern who worked in the four core departments of a hotel: Guest relations, Rooms management, Kitchen, and F&B 🛎️🛌🏼🔪🍷
• Learnings: Learnt -
• 👉🏼 What true luxury really is
• 👉🏼 How making a connection with a hotel guest enhances their experience
• 👉🏼 Handling difficult guests with pure empathy
• 👉🏼 How important it is for an entire team to be successful to ensure every single guest has a seamless stay experience.
• 👉🏼 What true humility is and how difficult it is to accept humility in its utter most raw form.
• 🤔 How did I land this role? Cold-called the hotel. Asked if they were taking applications for interns, flew to Mumbai, and gave three rounds of interviews. 🚀

Sep 2013 – Nov 2013 · 2 mos · Bengaluru, Karnataka, India · On-site

• TL;DR: My first role in a professional kitchen taught me the hardships of a chef's life 👨🏼‍🍳
• Superpowers built: None 😬
• Context: Caperberry is a fine-dine restaurant in Bangalore, well known for its experiments with molecular gastronomy. ⚗️
• Role: A junior chocolatier helping Caperberry meet their demands during the festive season 🎇
• Learnings: Learnt:
• 👉🏼 How important the role of temperature is when it comes to chocolate
• 👉🏼 Why tempered chocolate just hits the nail 🤌🏼
• 👉🏼 Why water is a major enemy of chocolate
• 👉🏼 Why I absolutely hate white chocolate 🙃
• 🤔 How did I land this role? Networking with the head chef/owner of this restaurant during an event at my college. This was a part-time role that required me to attend college full-time and work in the evenings.