Lubna Ahmad

Operations Associate

New Delhi, Delhi, India6 yrs experience

Key Highlights

Over 7 years in customer success management.
Expert in client retention and growth strategies.
Recognized as Star Traveller handler at Travel Triangle.

Stackforce AI infers this person is a Customer Success Manager with expertise in B2B and B2C environments.

Contact

Skills

Core Skills

Sales & OperationB2c

Other Skills

Travel arrangementInternational destinationInbound SalesTeam LeadershipConflict ResolutionB2B & B2CBusiness DevelopmentCustomer SuccessCRM tools (Saleforce, Hubspot, etc)NegotiationStrategic CommunicationsAccount growth and retentionCustomer Relationship Management (CRM)Microsoft ExcelBusiness Operations

About

As a customer success manager with over 7 years of experience, I specialize in building long-term client partnerships that lead to growth, loyalty, and mutual success. My approach is rooted in empathy, strategic thinking, and a passion for delivering real value—whether it’s solving a problem, identifying a new opportunity, or navigating complex negotiations.Awarded Star Traveller handler at Travel Triangle.

Experience

Persistent systems

Engineering Lead - Customer Success

Dec 2025 – Present · 4 mos · Hyderabad · Hybrid

Thomson reuters

Client Relationship Manager- Asia & Emerging Markets

Jan 2024 – Jul 2025 · 1 yr 6 mos · Hyderabad · Hybrid

Darwinbox

Business Development Specialist

Jun 2022 – Dec 2023 · 1 yr 6 mos · Hyderabad, Telangana, India · Hybrid

Bikayi

Key Account Manager

Sep 2021 – Jun 2022 · 9 mos · Bengaluru, Karnataka, India · Remote

Whitehat jr

Sales Manager

Oct 2020 – Jun 2021 · 8 mos · Mumbai, Maharashtra, India · Remote

Traveltriangle

Senior Consultant- Sales & Operation

Jun 2018 – Sep 2019 · 1 yr 3 mos · Gurugram · On-site

Skills : Travel arrangement , Sales & Operation, International destination, Inbound Sales, B2C

Travel arrangementSales & OperationInternational destinationInbound SalesB2C

Education

Jamia Millia Islamia

Bachelor of Arts (B.A.)

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