Jan 2024 – Sep 2024 · 8 mos · United Kingdom · Remote

• The PAC Group is a global engineering and management services firm supporting diversified industries on a global basis. Created over 39 years ago, PAC has delivered some of the most complex projects, aggressive timelines, and unrelenting quality and safety at the most efficient costs in more than 30 countries. Our expertise spans sectors such as automotive, manufacturing, construction, e-commerce, MHE + conveyance, sustainable energy and more.
• We are in the business of project delivery - providing the bridge from the client’s boardroom to projects in the field.
• Argentina | Australia | Brazil | Canada | China | Egypt | Germany | India | Japan | Mexico | Saudi Arabia | South Africa | South Korea | Slovakia | Thailand | Türkiye | UK | USA | Vietnam

Mar 2022 – Nov 2023 · 1 yr 8 mos

• ✅ Leads HR function across EU, MENA, and Australia, supporting 6000 engineers across 450 Amazon locations.
• ➤ Collaborates with EU Senior Leadership to optimise business efficiency.
• ➤ Oversees compensation and benefits partnerships, addressing wage gaps, gender parity, attrition, and employee engagement.
• ➤ Recruits and onboards a high-performing HR team in multiple countries.
• ➤ Establishes EU Engagement Committee for job satisfaction and tailored support.
• ➤ Implements performance management system and fosters a culture of feedback and development.
• ➤ Develops diversity and inclusion initiatives through employee resource groups and recruitment strategies.
• ➤ Implement executive Corporate Performance Management framework and generate scorecards per EUAE Strategy guidance.
• ➤ Drive annual workforce efficiency improvements in line with Finance & Group HR Guidelines for EUAE.
• ➤ Translate strategies into measurable short-term and long-term initiatives/programs, establishing an efficient implementation framework.
• KEY SKILLS: Human Resource Management | Performance Management | Financial Management | Reporting | Process Improvement | Compliance | HR Planning | Risk Management | Forecasting | HR Analytics

Mar 2020 – Mar 2022 · 2 yrs

• ✅ Provided HR support to 20 Amazon Logistics sites across Scotland, Wales, Northern England and North/Republic of Ireland, ensuring 24/7 availability.
• ➤ Established a people vision, improving metrics and leadership development.
• ➤ A senior member of IMT, managing COVID-19 measures across AMZL buildings.
• ➤ Supported site reclassification, optimising efficiency and reducing costs.
• ➤ Resolved over 100 ER cases, clearing the backlog and improving employee relations.
• ➤ Supported senior leadership in reclassifying all sites to optimise efficiency and streamline headcount, acting as a key partner during the change process to manage the employee experience, protect brand integrity, and control costs. This resulted in significant cost savings of approximately £3 million in the region.

Sep 2016 – Mar 2020 · 3 yrs 6 mos

• ✅ Facilitated the launch of 3 Fulfilment Centres, recruiting HR teams and leaders.
• ➤ Managed salaried and hourly HR teams, enhancing the employee experience.
• ➤ Supported new managers with coaching and development strategies to manage their teams with compassion and empathy effectively.
• ➤ Collaborated with site leadership for culture and feedback management.
• ➤ Successfully launched MAN2 in Warrington with an exceptional focus on creating an inclusive culture that embraces diversity. Collaborated with local mental health charities to foster open conversations and ensure a safe work environment.

Sep 2014 – Sep 2016 · 2 yrs · Manchester/Birmingham · On-site

• ✅ Managed 1500+ directly hired associates.
• ➤ Acted as a business partner for ER, L&D, Recruitment, and Rewards.
• ➤ Leadership role in regional and central projects.
• ➤ Executed "people plan" for enhanced productivity.
• ➤ Developed managers' HR skills for effective problem-solving.
• ➤ Achieved significant improvements in HR metrics: decreased absence, reduced long-term sick cases, and enhanced internal succession through the "Next Me" program, promoting senior management ownership and execution.

Sep 2008 – Sep 2014 · 6 yrs · On-site

• ✅ Achieved a remarkable reduction in labour turnover, surpassing industry averages: from 55% to 30% in 2013, with management turnover below 1%.
• ➤ Exceeded internal succession target, achieving an impressive 88% internal succession rate within the region in 2013.
• ➤ Provided valuable support to the Employee Relations (ER) team, resolving case backlog and training new members.

Sep 2002 – Aug 2008 · 5 yrs 11 mos · On-site

• ✅ Driving sales through strong leadership, clear goals and good time management. Clear focus on both commercial and people sides of the business. Driving profitability through good customer service, high standards and strong people skills. Developed a sales culture within the store and always looked at ways to constantly improve.

Sep 1999 – Sep 2002 · 3 yrs

• ✅ Managing sales team primarily within technology, office supplies and office furniture section of the store. Developing a strong sales culture amongst team.

Sep 1999 – Jan 2000 · 4 mos

• ✅ Maximising customer service throughout the store primarily within the in store copy centre and checkout area. Opening personal and business accounts and organising in store events to promote new products and services.