Mar 2022 – Mar 2024 · 2 yrs · Remote · Remote

• 1. Led the evolution of performance management module, tripling its revenue share in two years by adding 75+ clients and reducing churn by 70%.
• 2. Elevated Admin NPS from -21 to 33 by leveraging user research sessions, gathering data insights, implementing product optimizations, and fostering strong client relationships with HR leaders through continuous engagement and thought leadership.
• 3. Led the development and implementation of comprehensive processes, dashboards, and sheets to enhance the operational efficiency of Go to Market and Customer Success teams by 20%.
• 4. Developed sales deck post doing market analysis, competitor benchmarking and leveraging thought leadership enhancing the GTM team's ability to effectively articulate product benefits, resulting in more persuasive client demoes.
• 6. Contributed to hiring within product org: 2 designers and 1 APM. Mentored 2 APMs on execution, roadmap, user research and validations
• 7. Conducted weekly business reviews with co-founders, improving insight into progress and challenges by 33%.

Feb 2022 – Feb 2022 · 0 mo · Mohali

• Decided to take a break to spend time with family before joining my next company.

Oct 2020 – Jan 2022 · 1 yr 3 mos

• 1. Improved conversion of wallet by 6% and credit cards by 2.5% which in turn led to overall improvement by 2.5%.
• 2. Remodeled wallet page basis corporate use cases and introduced contextual nudges to help user with easy navigation which resulted in an increase of Weekly Active Users by 20%.
• 3. Enhanced discovery of myBiz wallet by sharply targeting users at various touchpoints leading to incremental adoption of 12% in the targeted cohort.
• 4. Introduced virtual account transfer facility reducing manual efforts of recharging by 70% and increased Admin NPS by 10
• 5. Conceptualized first cut of expense management module after performing deep user research, market research and prototyping. Worked with 3 cross functional teams of engineers, product and QAs to get the MVP live without any delay.
• 6. Coached GTM team and CS Team about the product with deep customer segment understanding. Saw an adoption of 20% of existing clients in the initial 2 months with an NPS of 15.
• 7. Awarded a special RSU grant and a 15% yearly increment (vs.7% average.)Awarded a special mid-year increment of 10%.

Dec 2019 – Sep 2020 · 9 mos

• 1. Fabricated real time voucher generation for extended line of business to reduce user’s manual reconciliation hours to zero.
• 2. Revamped invoice section dashboard post doing user feedback sessions and competition benchmarking which led to 9-point increase in Admin NPS and saw an adoption of 45% in 3 months.
• 3. Created invoice reports by populating invoice numbers of flight vendors using OCR on flight invoices for 800+ enterprise client.
• 4. Relaunched online date change for myBiz by reducing post sales queries by 30%.
• 5. Led strategic product roadmap development for creating competitive advantage and increasing stickiness of existing users.
• 6. Simplified travel policy implementation with complex approval process, achieving GMV impact of INR 3.3 Cr.
• 7. Analyzed travel management products to perform competitive benchmarking of myBiz in the global markets.
• 7. Implemented Dynamic GST pick up solution which resulted in an acquisition of INR 5 Cr GMV of incremental business.
• 8. The team was awarded Dream project of the year 2020. Received Employee of the Quarter in Sept. 2020 and a fast track promotion in 8 months (vs avg 18).

Apr 2018 – Dec 2019 · 1 yr 8 mos

• Worked on UPI For MakeMyTrip Payments Team.
• As part of MakemyTrip Payments Team, I work on optimizing a customer journey and making the payment as seamless as possible.
• Worked on building an in house UPI platform for onboarding a customer by creating UPI ID which the customer can use to have a completely seamless in app payment experience.The same platform powers UPI on Makemytrip and goibibo.

Jun 2016 – Mar 2018 · 1 yr 9 mos

• ○TripMoney - Lending Platform(Nov 2017 – Jun 2018)
• ●Created MakeMyTrip's own Lending Platform which provided the customer a credit facility on the booking on the basis of his/her previous transactions.
• ●The role involved integrating open source libraries, feature development, architectural design and deciding the user flow journey.
• ●The project was done from scratch in golang using GORM as an ORM,MYSQL for Database, Docker as a container platform and RabbitMq for Distriuted Messaging service.
• ○Payment Gateway Integration(March 2017- Oct 2017)
• ●Integrated the latest available payment gateways to our existing payment system for e.g UPI intent , citi rewards, FDMS and Direct bank integrations which helped improved conversion rate by 1%.
• ●Technologies used - Spring, Hibernate, Java, mysql, rest APIs.
• ○Migration from Memcache To Couchbase (Aug 2016 - Dec 2016)
• ●Migrated caching layer of the existing system from Memcache to couchbase.
• ●The project was done keeping in mind the staggered release and a fall back.
• ●To avoid any increase in the latency multi threading was used.

Jun 2014 – Jul 2014 · 1 mo

• Developed question set for JEE aspirants after deep research and analysis on various parameters like difficulty level, topic, current pattern etc.
• Segregated chunk of questions chapter wise and topic wise.

Dec 2013 – Jan 2014 · 1 mo · New Delhi Area, India

• Researched and worked on collaborative strategies for tie ups with 100+ schools to provide coaching for entrance examinations.
• Handled the publicity campaign; Conducted counseling sessions & Preliminary Round Tests in 30+ schools.

Jan 2013 – May 2014 · 1 yr 4 mos · New Delhi Area, India

• Co-initiated the Avanti NSIT chapter; promoted and marketed Avanti principles in various schools.
• Conducted recruitment examination for Avanti Fellows; performed background verification of the parents.