Dhananjay Dhiman

CEO

Hyderabad, Telangana, India3 yrs 5 mos experience
Most Likely To Switch

Key Highlights

  • Expert in Fraud Operations Leadership and Workforce Management.
  • Proven track record in Advanced Fraud Investigation and Risk Assessment.
  • Skilled in Customer-Centric Problem Solving and Case Management.
Stackforce AI infers this person is a Fraud Operations Specialist in the Fintech industry.

Contact

Skills

Core Skills

Fraud Operations LeadershipWorkforce ManagementFraud InvestigationRisk AssessmentFraud DetectionPayment Fraud AnalysisCase ManagementProblem Solving

Other Skills

Fraud Operations Leadership & Workforce ManagementAuthorised Push Payment (APP) Scam Governance & Customer Harm MitigationAdvanced Fraud Investigation & Complex Case EscalationFraud Risk Assessment & Decision OwnershipFraud Detection, Prevention & Transaction MonitoringPayment Fraud Analysis (APP, Card-Not-Present, ATO, Chargebacks)Case Management & Issue ResolutionCustomer-Centric Problem SolvingOperational Risk Management & FCA Regulatory ReadinessReal-Time Workload PrioritisationCapacity & SLA ManagementIncident & Crisis Management (Fraud Events)Fraud Control Design, Implementation & OptimisationFraud Tooling Ownership, Automation & Process OptimisationOperational Resilience

Experience

Tide

3 roles

Fraud Operations Team Lead

Promoted

Jan 2026Present · 3 mos · Hyderabad, Telangana, India

Fraud Operations Leadership & Workforce ManagementAuthorised Push Payment (APP) Scam Governance & Customer Harm MitigationFraud Operations LeadershipWorkforce Management

Senior Fraud Analyst

Promoted

Jan 2025Dec 2025 · 11 mos · Hyderabad, Telangana, India

Advanced Fraud Investigation & Complex Case EscalationFraud Risk Assessment & Decision OwnershipFraud InvestigationRisk Assessment

Fraud Analyst

Jan 2024Dec 2024 · 11 mos · Hyderabad, Telangana, India

Fraud Detection, Prevention & Transaction MonitoringPayment Fraud Analysis (APP, Card-Not-Present, ATO, Chargebacks)Fraud DetectionPayment Fraud Analysis

Amazon

SPS - Associate Sr.

Sep 2022Jan 2024 · 1 yr 4 mos · Hyderabad, Telangana, India · On-site

Case Management & Issue ResolutionCustomer-Centric Problem SolvingCase ManagementProblem Solving

Education

Osmania University, Hyderabad

Bachelor of Arts - BA

Jul 2017Nov 2020

Indira Gandhi National Open University

Master of Arts - MA — Political Science and Government

Nov 2020Nov 2022

Kendriya Vidyalaya

All India Senior School Certificate Examination (AISSCE)

Apr 2015May 2017

Kendriya Vidyalaya

All India Secondary School Examination (AISSE) — High School/Secondary Certificate Programs

Apr 2005Mar 2015

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