Manooj Kumar

Operations Associate

Bengaluru, Karnataka, India2 yrs 9 mos experience

Key Highlights

Reduced financial leakage by ~12% in 6 months.
Improved dispute resolution turnaround time from ~12 days to 5 days.
Designed frameworks that enhanced fraud detection accuracy by ~18%.

Stackforce AI infers this person is a Fintech Fraud Risk Management Specialist with expertise in operational frameworks and dispute resolution.

Contact

manoojappu205@gmail.com LinkedIn

Skills

Core Skills

Fraud Risk ManagementDispute ResolutionOperational Framework Design

Other Skills

API Integration & Open BankingAnalyticsB2B MarketingBusiness AnalysisCommunicationCybersecurity & Risk ManagementData AnalysisData Analytics & Business IntelligenceDigital MarketingFraud DetectionFraud InvestigationNegotiationProject Management & ExecutionRisk ClassificationSOP Development

About

I help fintechs, SaaS, and e-commerce companies reduce fraud losses, minimize chargebacks, and improve dispute resolution efficiency. Over the years, I've designed fraud SOPs, built risk classification frameworks, and collaborated with tech/data teams to identify recurring fraud trends-including suspicious activity reporting (SAR) and account takeover (ATO) cases. My work has reduced financial leakage, improved turnaround time (TAT), and strengthened compliance. If your business is scaling and needs stronger fraud risk management, let's connect. I also offer a free 30-min Fraud Risk Audit Call to identify quick wins.

Experience

Resultscx

Team Supervisor

Nov 2025 – Present · 4 mos · Bengaluru, Karnataka, India

Goodscore

Credit Risk & Dispute Investigation Specialist

Aug 2024 – Nov 2025 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

Conducted fraud and dispute investigations, reducing financial leakage by ~12% in 6 months.
Developed SOPs for dispute resolution, cutting turnaround time from ~12 days to 5 days.
Partnered with backend and data teams to flag recurring fraud trends (SAR & ATO cases), preventing repeat losses worth lakhs per quarter.

Fraud InvestigationDispute ResolutionSOP DevelopmentData AnalysisFraud Risk Management

Phonepe

KYC Analyst

May 2023 – Jul 2024 · 1 yr 2 mos · Bangalore Urban, Karnataka, India · On-site

Designed operational frameworks that improved risk classification accuracy by ~18%.
Worked cross-functionally to enhance fraud detection systems, leading to faster intervention and fewer escalations.
Built dispute handling workflows, shortening resolution time by ~30%.

Risk ClassificationFraud DetectionWorkflow DevelopmentFraud Risk ManagementOperational Framework Design