Sep 2023 – Present · 2 yrs 8 mos

Sep 2021 – Oct 2023 · 2 yrs 1 mo

• Lead and optimize supply chain operations, overseeing a diverse team, route planning, inventory management, vendor relationships, process enhancement, compliance, cost control, data analysis, and customer satisfaction. Drive efficiency, minimize costs, and ensure timely deliveries, while maintaining compliance with safety standards and customer service excellence. Deliver regular performance reports, fostering continuous improvement and upholding Amazon's high operational standards.

Feb 2021 – Sep 2021 · 7 mos

• Analyzing data though the use of data mining to drive decision and dive deep issues
• Provide support as and when required for deep dives, mentoring new batches, and cross trainings
• Contributing to process improvement initiatives
• Working on projects that design/improve tools or processes y testing and/or develops recommendations for management
• Executing on key team priorities and assists teammates with execution
• Participating in the development internal communication on key process changes for easy percolation to teammates

May 2020 – May 2023 · 3 yrs

Aug 2019 – Apr 2020 · 8 mos

• Direct and perform quality audits to ensure process compliance and identify process gaps.
• Coach associates on defect areas and propose ideas to reduce defects.
• Provided support to peers on investigations, understanding of SOP, calibrations on new developments in the process.
• Data analysis to solve business issues and to forecast proactively the loss due to a particular Modus Operandi.
• Auditing and investigating cases through variety of parameters and introducing new metrics so that the quality is met as per the industry standards.

Sep 2017 – Aug 2019 · 1 yr 11 mos

• Started my career in Amazon with this role. Being a Transaction Risk Investigator my responsibility was to make Amazon the safest platform to transact online by investigating buyer transactions across all marketplaces.
• Identification of fraudulent pattern to mitigate fraud.