Insha Iftekhar

Chief Operating Officer

Bengaluru, Karnataka, India2 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Proven track record in operational leadership.
Expert in program management and customer lifecycle optimization.
Strong background in business development and team empowerment.

Stackforce AI infers this person is a leader in EdTech operations with a focus on program management and customer engagement.

Contact

Skills

Core Skills

Operations ManagementProgram ManagementSales

Other Skills

Analytical SkillsManagementCustomer EngagementInside SalesDaily OperationsCustomer SatisfactionCustomer RetentionCustomer ExperienceService DeliveryEducational TechnologyCold CallingBrand AwarenessCustomer Relationship Management (CRM)Business DevelopmentTraining

About

AcceleratorX relies on a strategic approach to operations and stakeholder management, where contributions include program management, backend operations oversight, and customer lifecycle optimization. These efforts focus on enhancing efficiency and fostering effective collaboration across teams. With a Bachelor of Business Administration from Acharya Institutes, strengths lie in marketing, CRM, and business development. Motivated by building systems that drive growth and actionable solutions, the goal is to empower teams and deliver operational clarity in dynamic environments.

Experience

2 yrs 7 mos

Total Experience

10 mos

Average Tenure

1 yr 4 mos

Current Experience

Acceleratorx

3 roles

Head of Operations

Promoted

Jan 2025 – Present · 1 yr 4 mos · On-site

Leading operations for a fast-growing edtech platform focused on building industry-ready talent across Data, Product, Marketing, and AI domains.
I drive end-to-end execution across operations, product alignment, sales coordination, hiring, and mentor onboarding, ensuring scalable systems and strong learner outcomes.
Key Responsibilities:
Leading program operations across multiple cohorts, ensuring seamless execution from onboarding to completion
Designing and implementing SOPs, escalation frameworks, and operational processes
Driving collections, retention, and learner engagement, with a focus on improving outcomes and minimizing defaults
Collaborating and aligning closely with the sales team to ensure smooth transition from enrollment to program delivery
Managing hiring and team building, including operations team members and cross-functional roles
Leading mentor hiring and onboarding, ensuring high-quality industry experts are part of the programs
Driving placement initiatives and partnerships, working with HRs, companies, and hiring stakeholders
Collaborating with the product team, contributing insights to improve program structure, learner experience, and overall effectiveness
Supporting program launches and curriculum execution aligned with industry needs
Managing and mentoring teams to drive accountability, efficiency, and performance
Focused on building systems that scale, align teams, and deliver measurable outcomes.

Analytical SkillsManagementOperations ManagementProgram Management

Operations Associate

Nov 2024 – Jan 2025 · 2 mos · On-site

Program management, Backend operations management, Customer Relations & Customer Support, Customer Life cycle management, dispute resolution, data mapping and stakeholder management, Efficiency optimization