Avdhi Jain

Operations Associate

Delhi, India2 yrs 2 mos experience

AI Enabled

Key Highlights

Expert in operations management within the travel industry.
Strong focus on customer engagement and experience.
Proven track record in exceeding sales targets.

Stackforce AI infers this person is a Travel Operations Specialist with expertise in customer engagement and operational efficiency.

Contact

Skills

Core Skills

Operations ManagementCustomer EngagementCustomer Relationship Management (crm)Sales Management

Other Skills

Stakeholder ManagementCross-functional CoordinationVendor RelationsEscalation ManagementDirect SalesMarket ResearchBusiness DevelopmentTrip LeadingMicrosoft ExcelDomestic operationsSalesEntrepreneurship DevelopmentArtificial Intelligence (AI)Pitch DevelopmentEarly Childhood Education

About

I work in operations within the travel industry, where things move fast, and even small decisions can have a big downstream impact. Along the way, I’ve become deeply interested in how systems, clarity, and execution shape customer experience and business outcomes - especially as Indian travel evolves from a fragmented space into a more structured, startup-driven ecosystem. With an MBA and hands-on experience across fast-moving teams, I enjoy thinking about: • How processes scale • Why stakeholder alignment matters early • How complexity can (and should) be simplified • What really makes an end-to-end customer experience work Here, I share reflections on industry trends, situational learnings, and growth at work - not as expert opinions, but as honest observations from the ground. If you enjoy conversations around travel, operations, systems thinking, or execution-led impact, let’s exchange notes.

Experience

2 yrs 2 mos

Total Experience

1 yr

Average Tenure

2 mos

Current Experience

Wanderon

Senior Operations Executive

Mar 2026 – Present · 2 mos

Culture holidays

Tour Executive - Operations

Nov 2024 – Feb 2026 · 1 yr 3 mos · Delhi, India · On-site

Managed international B2B hotel and land operations for American nationals across Bali and Greece (FIT and group travel).
Handled 15–20 FIT bookings per month and supported round-the-year group series, coordinating closely with sales and suppliers.
Led backend operations for large group movements (150+ passengers) from booking through on-trip execution, driving cross-functional coordination and enhancing both guest experience and agent journey reliability.
Acted as the escalation point for supplier-level issues across hotels, OTAs, and DMC partners during live trips.Acted as the escalation point for supplier-level issues across hotels, OTAs, and DMC partners during live trips.

Operations ManagementCustomer EngagementStakeholder ManagementCross-functional Coordination

Travclan

Operations Associate

Jan 2024 – Oct 2024 · 9 mos · Delhi, India

As an Operations Associate at TravClan, I focused on streamlining workflows and strengthening vendor relationships to ensure smooth travel operations. I enhanced customer experience by providing on-trip support as a trusted travel DMC for agents and managed direct customer interactions through various channels. Additionally, I effectively resolved escalations for agents and customers, delivering prompt solutions that drove satisfaction and retention in the B2B travel market.

Operations ManagementCustomer Relationship Management (CRM)Vendor RelationsEscalation Management

Career break

Health and well-being

Jun 2023 – Dec 2023 · 6 mos

Career break due to medical reasons

Pickyourtrail

Management Trainee - Sales

Mar 2023 – May 2023 · 2 mos · Gurugram, Haryana, India · On-site

As a Management Trainee - Sales based in the Delhi office since March’23, I entered this role through campus placement during my MBA program. My primary responsibility involved engaging directly with customers through calls to discern their tour package preferences and tailor itineraries accordingly. Surpassing expectations, I not only met but exceeded my sales targets within the first two months. Additionally, I crafted a comprehensive dissertation report aligning with my MBA curriculum, focusing on sales strategies within the travel industry.

Direct SalesMarket ResearchSales ManagementBusiness DevelopmentCustomer Relationship Management (CRM)

Edterra edventures pvt ltd

Domestic Operations Intern

Aug 2022 – Sep 2022 · 1 mo · Delhi, India

In the operations department, I gained experience handling vendor relations, crafting itineraries, and organizing essential logistics for upcoming journeys. Additionally, I undertook a reconnaissance trip to Agra and served as a “journey mentor” for multiple school student group excursions to various destinations in North India, while working with EdTerra Edventures.

Trip LeadingOperations ManagementMicrosoft ExcelDomestic operations

We curate experience

Trainee

May 2020 – Jun 2020 · 1 mo · Delhi, India

Throughout my internship tenure, I honed my skills in itinerary design for clients while expanding my expertise in popular short-haul destinations from India. Additionally, I actively participated in client sales calls, gaining practical experience in promoting and tailoring tour packages to meet customer preferences.

SalesCustomer Engagement