Oct 2022 – Sep 2024 · 1 yr 11 mos · New Delhi, Delhi, India

• Heading Airport ground operations for 58 airports pan India
• basis,one international airport
• Fully accountable for flawless operations of all 58 airports
• Ensuring the operational efficiency & corrective actions on
• deficiencies
• Heading Operational Control Centre OCC for planning of flights
• for network with big team
• Monitor functions of all airports in consistent manner with
• airport policies, procedures & regulations in accordance with
• airport standards
• Handling big teams of Station Managers.
• Dealing with Ground Handling teams for operational needs
• Opening of new Airports in network
• Responsible for daily OTP meeting presentation with all
• department HODs
• Space contracts at airports
• Responsible for overall quality, safety and security of all
• stations
• Regular meetings with GH managements , stakeholders, MOCA
• officials, DGCA et cetera
• Promotional activities for teams
• Disciplinary actions on the defaulters
• Review manpower of station in view of operational
• requirements and to coordinate with Head of Personnel for
• selection/recruitment of manpower
• Coordinate with airport operator to ensure availability of
• resources as may be required at the airport operator level to
• ensure seamless delivery of services to our passengers
• Virtual meetings with all Station/Airport managers on regular
• basis to discuss any difficulties & mitigations.
• Review all airport requirements & initiate new ideas for
• increasing company revenue at airport in anticipation of
• customer needs.
• Disseminate /convey the changes / amendments in the
• policies/procedures that affect operational responsibilities or
• performance of operational functions to Airport managers by
• email/office memo/ circulars
• Making new SOPs & implementation at network levels
• Coordination with Airport managers for station level budgets.
• Random Airport visits for quality and standard checks for
• functioning
• Rewarding the best performing stations

Mar 2019 – Oct 2022 · 3 yrs 7 mos · New Delhi · On-site

• Managing a large team of employees involved to handle airlines operations from IGI Terminal 3 as comprehensive ground handling.
• Review Ground Handling Agreements / Contracts maintain &
• developing them to serve Customers & AISATS objectives.
• Review daily, weekly & monthly reports of managers & take
• necessary actions accordingly.
• Meet managers on regular basis to discuss any difficulties or
• remarks they have & submit their report to my reporting
• officer.
• Coordinate all meetings & discuss operational issues at the
• operational levels with my team.
• Coordinate with airport operator to ensure availability of
• resources as may be required at the airport operator level to
• ensure seamless delivery of services to our customer airlines.
• Coordinate with local airport authority, related government
• Agencies such as customs, immigrations, security, Police at
• the airport to solve operational issues.
• Ensure station readiness and effective response to emergency
• situations/emergency response measures/preparedness of the
• staff & resources available in case of crisis.
• Coordinate with managers for assisting functional training to various levels.
• Coordination with leadership team for station level budgets.
• Disseminate /convey the changes to teams
• Policies/procedures that affect operational responsibilities or -
• performance of operational functions to subordinate personals
• by email/office memo/ circulars.
• Continuous follow up of work & monitoring of company staff
• discipline, in addition to ensuring adherence to security &
• safety regulations from the staff.
• Review manpower status of station in view of operational
• requirements and to coordinate with HR department for
• selection/recruitment of manpower.
• Monitor SLA of customer airlines & ensure target met.
• Meet airlines regularly to build rapport & gather feedback.
• Appraisal exercise to ensure it is conducted on
• time.
• Responsible and accountable for overall quality, safety and
• security of operations.

Apr 2018 – Feb 2019 · 10 mos

• Manage and ensure safe, efficient and timely airport operation in order that Jet Airways’ image, reputation and customer service levels are maintained and enhanced to the highest standards.
• Ensure that overall operations meet the organizational set policies and procedures and satisfy local and international safety and security standards and confirm with aviation regulatory requirements.
• Carry out and participate in operational compliance audits at stations to ensure the departmental performance indicators are met.
• Achieve ground handling performance and safety targets set through regular liaison with the management of handling agents and other service suppliers in order to identify problem areas and find solutions.
• Ensure all administrative tasks, claim settlements and general correspondence are executed in an accurate and time manner.
• Prepare and constantly review local procedures or Diversion/Delay Handling/Disruptions and Emergency Procedures. Manage station effectively on various operational issues (disruptions, diversions, incidents, accidents etc) on a need basis.
• Perform personnel administration for direct reports including selection, training, performance appraisals, employee development etc.
• Train, implement and monitor safety policies and practices for employees and / or oversee compliance by service providers.
• Prepare annual budget of the airport operation.
• Ensure financial controls, accountability standards, procedures and records are in place and adhered to as per the laid down financial policies and procedures.
• Active AOC member & accountable for many presentations in meetings on behalf of AOC for various airlines out of Hyderabad.

Apr 2015 – Mar 2018 · 2 yrs 11 mos

• Manage and ensure safe, efficient and timely airport operation in order that Jet Airways’ image, reputation and customer service levels are maintained and enhanced to the highest standards.
• Ensure that overall operations meet the organizational set policies and procedures and satisfy local and international safety and security standards and confirm with aviation regulatory requirements.
• Carry out and participate in operational compliance audits at stations to ensure the departmental performance indicators are met.
• Achieve ground handling performance and safety targets set through regular liaison with the management of handling agents and other service suppliers in order to identify problem areas and find solutions.
• Ensure all administrative tasks, claim settlements and general correspondence are executed in an accurate and time manner.
• Prepare and constantly review local procedures or Diversion/Delay Handling/Disruptions and Emergency Procedures. Manage station effectively on various operational issues (disruptions, diversions, incidents, accidents etc) on a need basis.
• Perform personnel administration for direct reports including selection, training, performance appraisals, employee development etc.
• Train, implement and monitor safety policies and practices for employees and / or oversee compliance by service providers.
• Prepare annual budget of the airport operation.
• Ensure financial controls, accountability standards, procedures and records are in place and adhered to as per the laid down financial policies and procedures.
• Active member of AOC (Airlines Operating Committee) & responsible to share the passenger feedback data / travelled data / baggage cases / cancellations / diversions data to be presented in AOC meetings by collecting this data from all airlines operating from airport as SPOC in AOC for them.
• Member, AOC Fam trips organization committee to organize all AOC fam tours (tickets, VISA, Hotels arrangement for members)

Apr 2014 – Apr 2015 · 1 yr

• Manage and ensure safe, efficient and timely airport operation in order that Jet Airways’ image, reputation and customer service levels are maintained and enhanced to the highest standards.
• Ensure that overall operations meet the organisational set policies and procedures and satisfy local and international safety and security standards and confirm with aviation regulatory requirements.
• Carry out and participate in operational compliance audits at stations to ensure the departmental performance indicators are met.
• Achieve ground handling performance and safety targets set through regular liaison with the management of handling agents and other service suppliers in order to identify problem areas and find solutions.
• Ensure all administrative tasks, claim settlements and general correspondence are executed in an accurate and time manner.
• Prepare and constantly review local procedures or Diversion/Delay Handling/Disruptions and Emergency Procedures. Manage station effectively on various operational issues (disruptions, diversions, incidents, accidents etc) on a need basis.
• Perform personnel administration for direct reports including selection, training, performance appraisals, employee development etc.
• Train, implement and monitor safety policies and practices for employees and / or oversee compliance by service providers.
• Prepare annual budget of the airport operation.
• Ensure financial controls, accountability standards, procedures and records are in place and adhered to as per the laid down financial policies and procedures.
• Responsible to take care of all VIPs travelling in and out of station as this was very important station for ruling Govt delegates travelling on Jet Airways flights on daily basis.
• Responsible to take care of all bureaucrats as this was station for various bureaucrats, IPS academies, medical institutes, Media house, Film city, Film Makers moments.
• Responsible to go on courtesy calls with sales teams to various places.

Apr 2013 – Apr 2014 · 1 yr

Apr 2011 – Apr 2013 · 2 yrs

• Handling large team & operational activities as number 2 at station.
• Directives of Station Manager to be adhered to, ensured always as per SLAs of brand.
• Responsible to handle station in absence of Station Manager & take overall responsibility
• Responsible for all delays, cancellations, route planning, alternate planning, crisis handling, passengers, day to day smooth operations of station and reporting to superiors.
• Manage and ensure safe, efficient and timely airport operation in order that Jet Airways’ image, reputation and customer service levels are maintained and enhanced to the highest standards.
• Ensure that overall operations meet the organizational set policies and procedures and satisfy local and international safety and security standards and confirm with aviation regulatory requirements.
• Carry out and participate in operational compliance audits at stations to ensure the departmental performance indicators are met.
• Achieve ground handling performance and safety targets set through regular liaison with the management of handling agents and other service suppliers in order to identify problem areas and find solutions.
• Ensure all administrative tasks, claim settlements and general correspondence are executed in an accurate and time manner.
• Prepare and constantly review local procedures or Diversion/Delay Handling/Disruptions and Emergency Procedures. Manage station effectively on various operational issues (disruptions, diversions, incidents, accidents etc) on a need basis.
• Perform personnel administration for direct reports including selection, training, performance appraisals, employee development etc.
• Train, implement and monitor safety policies and practices for employees and / or oversee compliance by service providers.
• Prepare annual budget of the airport operation.
• Ensure financial controls, accountability standards, procedures and records are in place and adhered to as per the laid down financial policies and procedures.

Nov 2010 – Sep 2011 · 10 mos

• Accountable for set up of this European station in Italy as GO INDIA team nominated by C-Suite management of Jet Airways for smooth operations.
• Accountable for finalization of GHA partners in Milan & signing the SGHA (Standard Ground Handling Contract).
• Accountable to meet all the stakeholders involved & finalizing the contracts & set up of sales offices in the city of fashion.
• Accountable to oversee the functioning of GH at Malpensa.
• Manage and ensure safe, efficient and timely airport operation in order that Jet Airways’ image, reputation and customer service levels are maintained and enhanced to the highest standards.
• Ensure that overall operations meet the organizational set policies and procedures and satisfy local and international safety and security standards and confirm with aviation regulatory requirements.
• Carry out and participate in operational compliance audits at stations to ensure the departmental performance indicators are met.
• Achieve ground handling performance and safety targets set through regular liaison with the management of handling agents and other service suppliers in order to identify problem areas and find solutions.
• Ensure all administrative tasks, claim settlements and general correspondence are executed in an accurate and time manner.

Apr 2008 – Apr 2011 · 3 yrs

Apr 2005 – Apr 2008 · 3 yrs

May 2003 – Apr 2005 · 1 yr 11 mos

May 2001 – May 2003 · 2 yrs

Apr 1998 – Apr 2001 · 3 yrs

Jan 1997 – Mar 1998 · 1 yr 2 mos