Shaan Kumar

Co-Founder

Bengaluru, Karnataka, India2 yrs 1 mo experience

Key Highlights

Expert in driving customer success and retention.
Co-founder of a specialized apparel start-up.
Strong background in client relations and account management.

Stackforce AI infers this person is a Customer Success Manager with a strong focus on start-up leadership and client engagement.

Contact

Skills

Core Skills

Start-up LeadershipClient RelationsAccount ManagementCustomer Relationship Management (crm)Operations Management

Other Skills

B2B MarketingBusiness StrategySQLMicrosoft ExcelProject ManagementSASSGoogle Cloud Platform (GCP)

About

I’m a Customer Success professional who enjoys helping customers get clarity, confidence and real results from the products they use. I work with empathy, strong communication and a calm problem solving approach that keeps relationships steady even during tough moments. I love being the person customers trust when they need quick answers, clear guidance and long term partnership. Outside my CSM career, I’m building K1T, K1T is a specialized technical apparel partner for football clubs, colleges, and academies. We provide professional-grade kit manufacturing, tiered supply chain solutions (Import & Domestic), and strategic sponsorship integration to help grassroots teams build a professional visual identity. Both worlds push me to grow. one through service and one through creation.

Experience

2 yrs 1 mo

Total Experience

11 mos

Average Tenure

3 mos

Current Experience

Plum

Customer Success Executive

Jan 2026 – Present · 3 mos · Bengaluru, Karnataka, India · Hybrid

K1t

Co-Founder

Jun 2025 – Present · 10 mos

K1T is a specialized technical apparel partner for football clubs, colleges, and academies. We provide professional-grade kit manufacturing, tiered supply chain solutions (Import & Domestic), and strategic sponsorship integration to help grassroots teams build a professional visual identity.
I work closely with our community through direct customer interactions. handling inquiries. collecting feedback. ensuring smooth order experiences. and building authentic relationships across channels.

Start-up Leadership

Industree foundation

Brand Partnerships

May 2025 – Jul 2025 · 2 mos · Bengaluru, Karnataka, India · On-site

At Flourish(backed by Industree Foundation), I handle business partnerships , client relationships, and strategic account growth. Flourish is a global lifestyle marketplace backed by the Industree Foundation, empowering 35,000+ artisans across India through handcrafted, eco-friendly products. I work closely with clients to curate bespoke experiences that align with their brand values while promoting ethical luxury and environmental responsibility.
Had an early exit due to personal reasons.

Client RelationsAccount ManagementB2B MarketingBusiness Strategy

Goodera

Client Experience Manager

Jul 2024 – Apr 2025 · 9 mos · Bengaluru, Karnataka, India · On-site

Goodera empowers companies in over 100+ countries to provide highly engaging & impactful volunteering experiences for their employees.
Trusted by 50 of the fortune 500 companies, Goodera's Karma Hub offers a seamless volunteering experience right from custom curation to execution & reporting in over 15 languages.
Be it achieving annual volunteering goals, planning Impact week or Adhoc ERG requirements, or new employee onboarding. Goodera's extensive global catalog ensures we support our clients in every step of their doing-good journey.

Customer Relationship Management (CRM)

Bizotic

Operations Intern

Mar 2024 – Jun 2024 · 3 mos · Bengaluru, Karnataka, India · Hybrid

During my time as an operations intern, I had the opportunity to immerse myself in various facets of the company's operations. My role encompassed a diverse range of responsibilities, providing me with invaluable hands-on experience and fostering my growth in several key areas.
Overall, my experience as an operations intern was incredibly rewarding. It not only deepened my understanding of operations management but also equipped me with practical skills that I can apply in future roles. I am grateful for the opportunity to have contributed to the team's success and look forward to leveraging this experience as I continue to pursue a career in operations.

SQLOperations ManagementMicrosoft ExcelProject Management