Sulagna Biswas — Product Manager
My Journey in UX and Content Welcome to my world! I'm a full-stack content designer with a passion for shaping seamless user experiences. My journey began at PhonePe, where I first delved into UX writing, working on everything from BOT flows to FAQs and beyond. This was my introduction to the fascinating world of user experience, and I’ve never looked back. Product has always been my calling, and Fisdom gave me my first big break. At Fisdom, I spearheaded product and customer experience content, driving impact at every stage, from ideation to market launch. With over 3 years of deep product experience, I’ve mastered not only UX writing but also marketing emails, web app content, websites, newsletters, you name it, I’ve crafted it. My Approach to Content I don’t just write; I problem-solve. I dig into user pain points, evaluate existing solutions, and find ways to make the experience better, sharper, and more intuitive. My focus was always to simplify UJs and making the app content as frictionless as possible. This passion for clarity and accessibility inspired my shift from content marketing to UX writing after 5 years in the industry. With nearly a decade in marketing, branding, and user experience across industries (Q-commerce, Fintech, Health-tech, Wealth-tech, NGOs), I’ve evolved into a strategic storyteller and UX expert. My cross-functional experience spans roles from managing teams to being a hands-on contributor, allowing me to collaborate across disciplines to craft: Marketing copy, branded content User journeys, in-app messaging Omnichannel CX content BOT flows, technical FAQs, guides, merchant-facing manuals User interview guides, pitch decks Annual reports, style guides, content design systems CSR reports, impact assessments PR articles, thought-leadership pieces, PR toolkits Event/launch plans, concept notes If you're looking to make a real impact in the digital space -- or even if you just want to grab a coffee and brainstorm design, copy, or anything product—drop me a message!
Stackforce AI infers this person is a UX and Content Design expert in Fintech and Digital Marketing.
Location: Bengaluru, Karnataka, India
Experience: 9 yrs 4 mos
Skills
- Ux Writing
- Content Strategy
- Content Development
- Business Development
- Project Management
- Communication Management
- Brand Management
Career Highlights
- Nearly a decade in UX and content design.
- Expert in crafting seamless user experiences.
- Proven track record in strategic storytelling.
Work Experience
PayGlocal
Product Experience Lead (4 mos)
Zepto
Lead UX Writer (1 yr 2 mos)
Jar
Senior UX Writer - Design (6 mos)
fisdom
UX Content Manager - Product (3 yrs 1 mo)
Zeta India
Content Specialist - BizDev & Marketing (6 mos)
PhonePe
Assistant Manager - CX Content & Communications (10 mos)
Healofy
Content & Project Manager (6 mos)
The Akshaya Patra Foundation
Assistant Manager - Research & Advocacy (5 mos)
Senior Writer - Communications & Branding (2 yrs)
EduMedia India Private Limited
Marketing Intern (7 mos)
Education
Bachelor of Arts at Presidency University, Kolkata
Post Graduate Diploma at Thomas Cook
Advanced Certificate Programme at MICA | The School of Ideas