Sulagna Biswas

Product Manager

Bengaluru, Karnataka, India9 yrs 4 mos experience

Key Highlights

  • Nearly a decade in UX and content design.
  • Expert in crafting seamless user experiences.
  • Proven track record in strategic storytelling.
Stackforce AI infers this person is a UX and Content Design expert in Fintech and Digital Marketing.

Contact

Skills

Core Skills

Ux WritingContent StrategyContent DevelopmentBusiness DevelopmentProject ManagementCommunication ManagementBrand Management

Other Skills

Digital ContentWeb Content WritingEarly-Stage StartupsCopywritingClient CommunicationCopy EditingProofreadingCreative writerNews WritingBrochuresResearchWritten CorrespondenceTravel WritingEditingPublic Speaking

About

My Journey in UX and Content Welcome to my world! I'm a full-stack content designer with a passion for shaping seamless user experiences. My journey began at PhonePe, where I first delved into UX writing, working on everything from BOT flows to FAQs and beyond. This was my introduction to the fascinating world of user experience, and I’ve never looked back. Product has always been my calling, and Fisdom gave me my first big break. At Fisdom, I spearheaded product and customer experience content, driving impact at every stage, from ideation to market launch. With over 3 years of deep product experience, I’ve mastered not only UX writing but also marketing emails, web app content, websites, newsletters, you name it, I’ve crafted it. My Approach to Content I don’t just write; I problem-solve. I dig into user pain points, evaluate existing solutions, and find ways to make the experience better, sharper, and more intuitive. My focus was always to simplify UJs and making the app content as frictionless as possible. This passion for clarity and accessibility inspired my shift from content marketing to UX writing after 5 years in the industry. With nearly a decade in marketing, branding, and user experience across industries (Q-commerce, Fintech, Health-tech, Wealth-tech, NGOs), I’ve evolved into a strategic storyteller and UX expert. My cross-functional experience spans roles from managing teams to being a hands-on contributor, allowing me to collaborate across disciplines to craft: Marketing copy, branded content User journeys, in-app messaging Omnichannel CX content BOT flows, technical FAQs, guides, merchant-facing manuals User interview guides, pitch decks Annual reports, style guides, content design systems CSR reports, impact assessments PR articles, thought-leadership pieces, PR toolkits Event/launch plans, concept notes If you're looking to make a real impact in the digital space -- or even if you just want to grab a coffee and brainstorm design, copy, or anything product—drop me a message!

Experience

Payglocal

Product Experience Lead

Dec 2025Present · 4 mos · Bengaluru, Karnataka, India · On-site

Zepto

Lead UX Writer

Sep 2024Nov 2025 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

Jar

Senior UX Writer - Design

Mar 2024Sep 2024 · 6 mos · Bangalore Urban, Karnataka, India · On-site

Fisdom

UX Content Manager - Product

Oct 2020Nov 2023 · 3 yrs 1 mo · Bengaluru, Karnataka, India

  • Owning product content & complete CX communication for Fisdom.
Digital ContentWeb Content WritingEarly-Stage StartupsCopywritingUX WritingContent Strategy

Zeta india

Content Specialist - BizDev & Marketing

Jan 2020Jul 2020 · 6 mos · Bangalore

Digital ContentCopywritingClient CommunicationContent DevelopmentBusiness Development

Phonepe

Assistant Manager - CX Content & Communications

Nov 2018Sep 2019 · 10 mos · Bangalore

Digital ContentCopywritingContent Development

Healofy

Content & Project Manager

Apr 2018Oct 2018 · 6 mos · Bangalore

  • ●Writing research-based & app friendly, infographics, articles, slideshows, FAQs, video descriptions, creative blurbs on pregnancy & parenting
  • ●Strategising, measuring user engagement & determining audience needs through market research & feedback calls
  • ●Identifying & creating new content layouts & templates in collaboration with the Design & Tech team
  • ●Proofreading, editing & creating editorial guidelines to ensure content hygiene
  • ●Workflow schedule maintenance, liaising with writers, designers, and production team for smooth distribution and uploading of app content
  • ●Supervising & mentoring the in-house content team of both Hindi & English writers
Digital ContentWeb Content WritingEarly-Stage StartupsCopywritingContent StrategyProject Management

The akshaya patra foundation

2 roles

Assistant Manager - Research & Advocacy

Oct 2017Mar 2018 · 5 mos

  • Responsibilities:
  • ●Campaign planning, implementation, coordination, supervision, capacity building, monitoring and evaluation of projects and undertakings in reference to child health & nutrition
  • ●Develop and lead internal and external communications plan and engagement strategies to effectively influence, inform and inspire stakeholders
  • ●Lead the process of impactful messaging to ‘tell the organisation’s story’ in alignment with brand values and strategic priorities
  • ●Lead online communications by managing content & design for communication collaterals
  • ●Develop communication plans, presentations, e – newsletters, articles, blogs, key messages, talking points, memos etc.
  • ●Supervise website content and manage seamless distribution of internal and external messages through various marketing channels
  • ●Manage a team of four individuals responsible for delivering strategic communications and conducting impact assessments
Digital ContentWeb Content WritingCopywritingClient CommunicationContent StrategyCommunication Management

Senior Writer - Communications & Branding

Oct 2015Oct 2017 · 2 yrs

  • Responsibilities:
  • Composing copy, flyers, brochures, posters, mailers, newsletters, display ads, website event updates, photo journals, white papers and an array of other promotional materials for communication/marketing purposes
  • Conceptualising, writing and editing content for videos, voice-over scripts and blog posts; ensuring content is SEO friendly with performance optimization
  • Writing powerful prose, speeches, thought leadership articles, PR articles and support for speeches on a multitude of contemporary discourses and occurrences for Chairman, Vice-Chairman, CEO, and Director of Communications
  • Collaborating with CEO, Director of Marketing and Communications, to develop branding and communication strategies to increase brand identity and value, both online and offline
  • Interviewing various stakeholders for creating engaging and heart-warming stories and case studies to evaluate the impact of the organisation on its beneficiaries
  • Creating briefs for PR and Advocacy facilitating to seek alignment with, and opportunity to, collaborate on the Indian government’s signature welfare campaigns
  • Working on special projects like conceptualising the organisation’s first ever coffee table book, Annual Reports, Voice Overs, Advocacy documents for MHRD etc.
  • Collaborate across departments (including Resource Mobilisation Team, Donor Care, Operations and Quality to develop a voice for the brand across multiple channels and media.
Digital ContentWeb Content WritingCopywritingClient CommunicationContent StrategyBrand Management

Edumedia india private limited

Marketing Intern

Mar 2015Oct 2015 · 7 mos

  • Responsibilities:
  • Writing enticing and engaging articles for the magazine.
  • Establishing sources and thereby, either interviewing them for an article or reporting the story from the event.
  • Copyediting all the articles of the magazine print and online issue with utmost care and professionalism.
  • Decide on the design elements to be put in the article for the print version.
  • Actively working with the designer to convey the layouts and the design elements that are approved.
  • Also worked on the editorial revamp plan for the print and online versions of Mentor Magazine, a market leader in the segment.
  • Have worked in creating research papers for the company. Well versed in writing literature reviews.
  • Also maintains the social media page of Mentor Magazine on Facebook.
Digital ContentWeb Content WritingCopywritingContent Development

Education

Presidency University, Kolkata

Bachelor of Arts

Jan 2010Jan 2013

Thomas Cook

Post Graduate Diploma — Travel and Tourism Management

Jan 2013Jan 2014

MICA | The School of Ideas

Advanced Certificate Programme — Strategic Brand Management & Communications Programme

Feb 2024Sep 2024

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