Oct 2021 – Present · 4 yrs 7 mos

• I lead an organization of People and Process Consultants focused on assisting US Department of Defense customers transform how they support their missions. They engage with People, Technology and Business Decision-makers to assist with Adoption Change Management and Modern Service Management. We deliver on a portfolio of services we create, and collaborate with System Integrators, ensuring customers deliver on their missions. Our success is demonstrated through customer usage (consumption). Our culture is one of entrepreneurship, inclusion, empathy and customer-driven.

Jul 2020 – Oct 2021 · 1 yr 3 mos

• I lead an organization of world-leading experts who architect, develop and deploy mission solutions on the Microsoft 365 cloud platform, in addition to leading Adoption & Change Management and Modern Systems Management (MSM) strategies across Microsoft Federal Consulting engagements. I am accountable for the Microsoft Federal Consulting’s Modern Work portfolio supporting the missions of US Federal Government Civilian, Defense, and Intelligence communities. Our culture is comprised of servant leaders who work inclusively together and with System Integrators and Independent Software Vendors to deliver solutions modernizing how customers support their missions.

Oct 2019 – Jul 2020 · 9 mos

• I led a talented organization of project mangers, program managers and delivery leaders focused on improving the life and business success of our customers. Our team is responsible and accountable to deliver not only transformational work within customer organizations, but continue to delivery value. Our culture focuses on customer, innovation, collaboration and inclusion. Together we delivered on a $450M business portfolio helping result in significant Azure cloud consumption delivered in partnership with systems integrators

Feb 2019 – Sep 2019 · 7 mos

• As a Services Practice Leader, I orchestrated and manage delivered across a $100M support and consulting services portfolio. I took an assignment away from my role in the U.S. to help stabilize, prioritize, focus and execute the UK Secure Infrastructure Domain to drive customers to successful outcomes, leading to Azure cloud consumption.

Feb 2016 – Feb 2019 · 3 yrs

• Services Practice Leader, leading hundreds of technical consulting and support services delivery resources for Secure Infrastructure in the U.S. I orchestrate and manage delivering across a $150M support and consulting portfolio. From envisioning business transformation with our customers, to development and expert delivery, to Services offerings, our team offers a full span of solution lifecycle services capabilities through hundreds of dedicated, professionals; architects, consultants and support engineers.

Sep 2011 – Feb 2016 · 4 yrs 5 mos

• I was responsible to build 300 industry experts delivering technical services within the US Central Region to mentor millions. We improved life and business success of Microsoft customers and partners through focus on loyalty for a lifetime. I led a $60M organization that successfully drove Microsoft platform adoption across Enterprise customers within the US Central Region.

Jul 2008 – Dec 2011 · 3 yrs 5 mos

• I was accountable for global on-site delivery of 100 highly skilled technical services to enterprise customers deploying Microsoft solutions and technologies. It started with a handful of US employees and grew to a $40M portfolio, leading the innovation of services to regain health and keep customers business systems healthy. Together we drove productive use of more than 1 million seats of Microsoft Dynamics technology acros Corporate and Enterprise accounts.

Mar 2004 – Jun 2008 · 4 yrs 3 mos

• Led a North America focused team of 60 account managers, consultants and support engineers to drive sales and delivery of managed services to the Top 350 customers and Top 150 partners of Microsoft Business Solutions. In addition to delivering $30M of top-line revenue at 50% growth year over year, accountabilities include Go-To-Market planning for each of the customer and partner service offerings. Success was dictated by developing and executing a sales strategy to drive deeper penetration into key market segments.

Apr 2001 – Apr 2004 · 3 yrs

• Accountable for delivery of technical account management and infrastructure services to Microsoft Business Solutions customers and partners. Leadership focused on gaining market penetration after acquisition by Microsoft. Built teams of deep infrastructure and platform service engineers - driving production adoption into key corporate accounts.