Benjie Carabuena

Business Development Executive

Metro Manila, Philippines16 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led successful distributor transitions in key regions.
  • Revolutionized subsidy structure for improved investment.
  • Achieved significant customer service level improvements.
Stackforce AI infers this person is a Customer Development Manager with extensive experience in FMCG and strategic sales management.

Contact

Skills

Core Skills

Customer DevelopmentStrategic Customer DevelopmentBusiness Growth StrategiesCustomer ExperienceDistribution ManagementSales TurnoverCommercial Strategies

Other Skills

Commercial PlanningCustomer Experience TransformationAccount Sales StrategiesCustomer PlansJob PlacementsReduced CostsProduct Assortment PlanningHR ManagementMarket PlanningKey AccountsHR ScreeningHR RecruitmentService ImprovementCustomer ServiceThird-Party Vendor Management

Experience

16 yrs 9 mos
Total Experience
3 yrs 8 mos
Average Tenure
6 yrs 7 mos
Current Experience

Kenvue philippines (formerly johnson & johnson phils. inc.)

2 roles

Customer Development Manager

Promoted

Mar 2022Present · 4 yrs 1 mo

  • Responsible in establishing regional business plan and managing all aspects of activity within territory and in line with country and regional directions, initiatives and strategic sales plans. Leads high performing Customer Development Managers. Key contributions: Revolutionized the General Trade’s Trading Term Subsidy structure which resulted to turning our Php 100MM investment to more hard-working initiatives. Spearheaded two distributor transitions in Bicol and total CALABARZON areas which delivered strong executional excellence: a. elevated business planning through the first ever long term co-created pillars of growth strategies, b. built in-field capability through sponsorship of various trainings and, c. delivered the highest optimal coverage for drugstore channel. Externally recognized by Key Customers: (1) Uncle John’s as Most Improved Customer Service Level (73% to 95%) and (2) Citimart as Top performing Supplier (2022).
Business Growth StrategiesCustomer Experience TransformationAccount Sales StrategiesCustomer Experience

Customer Development Manager

May 2019Mar 2022 · 2 yrs 10 mos

  • Responsible in delivering the sales turnover and profitability and led the development and execution of commercial strategies and annual customer plans of a group of National Key Accounts – SM Retail Group, Landmark and 711. Led three highly skilled Customer Development Managers. Key contributions: Championed Trade Spend Optimization in the Modern Trade Channel: Reduced penalties through improvement of customer service level from 83% to 92% via data base clean-up (Johnson Baby line transition and Modess stock issues) & eliminated auto-deduction practice.
Sales TurnoverCommercial StrategiesCustomer Plans

Kenvue

Senior Customer Development Group Manager at Kenvue (formerly Johnson & Johnson Phils. Inc.)

Mar 2022Present · 4 yrs 1 mo

  • - Oversee total GMA and South Luzon area
Customer DevelopmentStrategic Customer DevelopmentCommercial Planning

Johnson & johnson

2 roles

Senior Group Keys Accounts Manager

Promoted

Sep 2019Present · 6 yrs 7 mos

  • - Oversee total SM Retail group, balance key accounts, and high impulse channels

Senior Key Account Manager

May 2019Sep 2019 · 4 mos

  • Oversee total SM Retail group
  • Developed a new structure that gave more focus on on-point negotiations and timely execution of promotional activities
  • Reduced penalties through improvement of customer service level

Gsk

Customer Development Manager, SM Retail Group

Nov 2017May 2019 · 1 yr 6 mos

  • - Country lead for SM Retail group handling the full portfolio of GSK consumer

Haleon (formerly glaxosmithkline phils. inc.)

Customer Development Manager

Nov 2017May 2019 · 1 yr 6 mos

  • Head Office Lead for a PHP 200MM business and led the SM Retail Group’s growth of +15% by executing three growth pillars of the customer’s annual plan: launched new products with minimal listing fees, therapeutic toothpaste SOS increased from 10% to 15% across all premium branches and optimization of display rental fees.

Kimberly clark phils. inc.

3 roles

Customer Development Manager

Jul 2016Nov 2018 · 2 yrs 4 mos

  • Led the development and implementation of the annual customer plan for total SM Retail Group, the biggest customer of Kimberly-Clark Philippines, Inc. Led two diverse and driven Customer Development Managers. Propelled the growth total SM retail group by +8% through optimization of trade spend by 5% and transformation of CSL performance from 92% to 95%.

Customer Development Manager

Promoted

Jul 2014Jun 2016 · 1 yr 11 mos

  • Developed and implemented the annual distributor plan of Waby and PDE for Cavite, Laguna and Quezon areas. Turned around the business of the area by growing +5% from a double-digit decline by spearheading the area consolidation in Batangas, setting up the new sales team, establishing operational excellence and pioneering the product assortment project that improved profitability of the distributor and drove promo sufficiency from 5% to 12%.

Key Account Executive

Mar 2011Jun 2014 · 3 yrs 3 mos

  • Head Office Lead for a PHP 600MM business and propelled SVI Inc. and Nursery Corp. to double digit growths of +20% and +78% in 2011 by spearheading the service level improvement project which resulted to an improvement from 82% to 92%, by establishing SVI as a supermarket launchpad for total supermarkets and by successfully leading the optimization of trade spend to the agreed CTS % via TTA agreement.

Kimberly-clark

Senior Customer Development Manager, SM Retail Group

Mar 2011Nov 2017 · 6 yrs 8 mos

Zmg ward howell

2 roles

Associate

Promoted

Jul 2009Mar 2011 · 1 yr 8 mos

  • HR Lead for the recruitment in the pharmaceutical and FMCG industries, top two biggest clients of ZMG Ward Howell. Notable Accomplishments include: (1) exceeded annual quota in less than a year, (2) highest successful placements with no replacements, (3) established contacts for business development, (4) fulfilled C-level requirements and (5) first Associate to achieve performance record on his first year.

Project Associate

Apr 2008Jun 2008 · 2 mos

  • Exposure to key Human Resource Management stints including recruitment, screening, progress tracking of candidates and placement. Championed the development of the student to employment (management trainee) project where candidates were directly sourced from top schools through job fair partnerships. Spearheaded the biggest recruitment of Customer Service and Technical Support agents for an international call center.

Education

Ateneo de Manila University

Ateneo de Manila University

Bachelor of Arts — SOCIAL SCIENCES

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