Harsh Prasad

Customer Success Manager

Lucknow, Uttar Pradesh, India2 yrs 6 mos experience

Key Highlights

  • Expert in driving e-commerce growth in SaaS environments.
  • Strong background in customer retention and account management.
  • Experience in international admissions and study abroad consulting.
Stackforce AI infers this person is a Customer Success Analyst with expertise in SaaS and E-commerce growth strategies.

Contact

LinkedIn

Skills

Core Skills

E-commerceSoftware As A Service (saas)Customer RetentionInternational AdmissionsEmail Marketing

Other Skills

Salesforce LightningStudy Abroad ProgramsInternational RelationsWalmartZohoStrategic Account GrowthSmall and Medium-Sized Enterprises (SME)SMB SalesWarehouse OperationsCross-functional CollaborationsExcel DashboardsKey Account GrowthCXO level engagementAccount ManagementKey Account Acquisition & Retention

About

Customer Success Analyst | SaaS | Driving E-commerce Growth at Threecolts | Ex - Delhivery

Experience

2 yrs 6 mos
Total Experience
1 yr 1 mo
Average Tenure
4 mos
Current Experience

Threecolts

Customer Success Analyst

Jan 2026 – Present · 4 mos · India

E-CommerceSoftware as a Service (SaaS)

Delhivery

Senior Associate - SME

Oct 2023 – Aug 2025 · 1 yr 10 mos · India

Salesforce LightningCustomer Retention

Upgrad abroad

Admissions Consultant - Study Abroad

May 2023 – Sep 2023 · 4 mos · India

Study Abroad ProgramsInternational Admissions

Cuemath

Business Development Associate

Jul 2020 – Oct 2020 · 3 mos · India · Remote

Email MarketingInternational Relations

Education

Tolani Maritime Institute

Bachelor of Technology - BTech — Naval Architecture and Marine Engineering

Jun 2016 – Jul 2020

Stella Maris College

SSC

Mar 2015 – Mar 2016

Stella maris inter college

HSC

Mar 2013 – Mar 2014

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