May 2022 – May 2025 · 3 yrs · Bengaluru, Karnataka, India

• Lead a team of 500+ Product Managers, Designers, Engineers to drive vision, strategy and execution for AI-first CRM and CX portfolio of products
• Site Leader

Jul 2021 – Jun 2022 · 11 mos

• Led a team of 80+ Product Managers, Designers, Analysts and Program Managers for the $70B Sam's Club omnichannel business
• Orchestrated product strategies for Personalization, Order Management, Supply Chain, Exchanges & Returns, ecommerce, customer-facing pages for a better customer expereince, reduced out-of-stocks and lead times, operational efficiencies in Supply Chain

Dec 2018 – Aug 2021 · 2 yrs 8 mos

• Built a new team of over 50 product managers for Walmart's $30M US ecommerce business
• Drove the roadmap and execution for key customer journeys in areas like Search, Sponsored Products, Product Details page, Personalization, Post-purchase areas like Returns & Exchanges, Walmart+, Pharmacy.
• Launched a new advertsing platform for Walmart driving over $500M incremental revenue
• Launched innovative solutions like Smart Substitutions leveraging AI to reduce order cancellations and also drove operational efficiencies for Curbside Pickup

Jan 2016 – Oct 2018 · 2 yrs 9 mos · Bengaluru, Karnataka, India

• Managed $30B global Seller Service portfolio supporting over 1 million sellers
• Drove compliance automation, reduced operational bottlenecks by over 25% working with Risk & Compliance officers in the Trust & Risk Management Services teams
• Reduced seller verification time by over 80% with automation and a new risk-profiling strategy

Oct 2013 – Jan 2016 · 2 yrs 3 mos · Bengaluru, Karnataka, India

• Delivered $100M+ incremental revenue with innovative ad tech solutions for major retial clients
• Launched VISTO, a self-serve advertising, campaign execution, reporting and analytics platform driving 40% improvements in decision-making and performance

Jan 2013 – Sep 2013 · 8 mos · Gurugram, Haryana, India

• Built a mobile portal app for customers like Airtel (300M Page views/month, 24M unique users)
• Launched Airtel apps like Wynk, Video store
• Led a team of 50+ engineers, PMs, UX designers

Nov 2006 – Apr 2013 · 6 yrs 5 mos · Bengaluru, Karnataka, India

• Built and scaled Product management for Y! Bangalore
• Drove ad tech and mobile monetization strategies for APAC and Emerging Markets and achieved 35% revenue growth
• Launched innovative products like Smart Ads, solutions for ecommerce businesses
• Launched new product enhancements to solutions like Behavioral Targeting, Retargeting, performance marketing campaigns and media buying applications via Right Media Exchange

Apr 2004 – Oct 2006 · 2 yrs 6 mos · San Mateo, California, United States

• Built and launched the CRM suite of solutions - Sales, Marketing, Commerce and Support to complement the Netsuite ERP suite
• Go-to-market strategies for SaaS, cloud-based solutions over the traditional client server licensing model

Jun 2001 – Oct 2003 · 2 yrs 4 mos · San Jose, California, United States

• Conceptualized and built a new product Product Service & Improvement to complement the Agile Product Collaboration and Product Sourcing product suites to achieve a 42% increase in revenue immediately after launch
• Launched the 1st industry vertical solution for Agile, AgileMD for Medical Device manufacturers

Jan 1999 – Dec 2001 · 2 yrs 11 mos · Mountain View, California, United States

• Launched ASP integrated solutions across ERP, CRM for the high tech and manufacturing verticals

Oct 1997 – Oct 1999 · 2 yrs · Sunnyvale, California, United States

• Built and launched CRM products for Case Management, Knowledgebase, Field Service

Jan 1993 – Oct 1994 · 1 yr 9 mos

• Worked on Trade Finance products as part of the Finance Line of Business teams