Ravi Vishwakarma

Operations Associate

Thane, Maharashtra, India3 yrs 5 mos experience

Key Highlights

Nearly three years in customer service
Managed customer queries during a cyber attack
Strong problem-solving and adaptability skills

Stackforce AI infers this person is a Customer Service Specialist with experience in high-pressure environments.

Contact

Skills

Core Skills

Employment VerificationCustomer Service ManagementCustomer Relationship Management (crm)

Other Skills

Background ChecksCustomer Service RepresentativesTeamworkTime ManagementProcess accuracyCustomer communicationHigh call volume handlingCRM toolsCustomer ExperienceCustomer SupportSalesforce.comMicrosoft ExcelAccount ManagementMicrosoft Office

About

With nearly three years of experience in customer service, I have developed strong problem-solving skills, adaptability, and a customer-first approach. I have worked in both voice and webchat processes, handling complex queries related to billing, payments, network issues, and brokerage services. During my tenure at Capita, I played a key role in managing customer queries during a cyber attack, demonstrating my ability to handle high-pressure situations and lead temporary teams effectively. My experience at Concentrix further strengthened my expertise in resolving customer concerns efficiently.

Experience

3 yrs 5 mos

Total Experience

1 yr 1 mo

Average Tenure

Current Experience

Accurate background

Employment Verification Specialist

Mar 2025 – Dec 2025 · 9 mos · Thane, Maharashtra, India · On-site

Conducting employment verifications for clients across various industries.
Managing a high volume of outbound verification calls with strong attention to detail and accuracy.
Ensuring compliance with company guidelines and data privacy standards during background checks.
Collaborating with internal teams to resolve discrepancies and deliver timely results.
Maintaining daily productivity targets and quality benchmarks consistently.

Employment verificationBackground Checks