Sep 2024 – Dec 2025 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

• Investigating fraud claims reported by bank customers as part of the dispute investigation team.
• Analyzing financial data to identify discrepancies and potential fraud.
• Examining transaction data and documentation to determine root causes and implement effective resolution strategies.
• Identifying trends and patterns in dispute data to improve resolution efficiency.
• Experience in payment processors and chargeback management systems, including Visa and Star.
• Developed skills in error allegation analysis, anti-money laundering (AML) compliance, financial crimes investigation, and fraud analysis.
• Leading virtual dispute resolution sessions and weekly team meetings to discuss client updates and audits, enhancing communication and collaboration skills.
• Develop and maintain a comprehensive knowledge base of dispute trends and resolution techniques, continuously updating it with emerging industry practices.

Dec 2023 – Jan 2024 · 1 mo · Delhi, India · On-site

• Going through the data of highly renowned public companies in the USA and Australia and analyzing their data based on their yearly and quarterly filings.
• Conducted in-depth research into market trends, and competitor activities for analysis and strategy development purposes.

Dec 2021 – Jan 2022 · 1 mo · Faridabad, Haryana, India · On-site

• Oversaw efficient receiving of stock to keep it within optimal levels.
• Analyzing and updating stock levels to achieve accurate, reliable inventory management.