Oct 2024 – Dec 2025 · 1 yr 2 mos · Bengaluru, Karnataka, India

Mar 2022 – Oct 2024 · 2 yrs 7 mos · Bengaluru, Karnataka, India

• Owing the calendarization and monthly planning, basis certain key metrics, for the storefront while collaborating with multiple teams across the organization.
• Working closely with the events team to create an optimal experience for the App during key sale events by owning overall wire-frame and operations.
• Being at the forefront of merchandising and product led innovations on the store that are extremely customer focused. Serving as a custodian for all customers that visit the store and serving personalized experiences for them.
• Leading an operations team that maintains the hygiene and quality of the storefront.

Jun 2021 – Mar 2022 · 9 mos

• Manage Discounting and Promotion Campaigns for the South East Asia Region
• Budget Planning along with owning the ROI and Impact numbers
• Working with Campaign & Revenue Managers to decide discounting structures and have the correct property catalogue in place
• Formation of weekly/monthly/annual geography wide sales calendars that enable the continuous and consistent testing, learning, and optimization in order to maximize consumers’ lifetime value
• Developing programs, roadmaps and user retention strategies and getting them executed via Email marketing, Campaign management and Push notifications
• Analyze and identify the performance of these promotion campaigns to provide key actionable insights for the geography and drive improvement projects for CTR, campaign efficiency and recommendations for future campaigns
• Share new and emerging CRM best practices across the business in order to give the business a competitive edge over competition in consumer acquisition

Oct 2020 – May 2021 · 7 mos

• Managing the existing accounts end-to-end.
• Revenue Projection and Mapping.
• Supporting the Field Sales and Ground Team in Pre-sales and Post-sales.
• Ensuring seamless processes and improving client experience.
• Secondary Research to identify demand sources near properties and focused areas.
• Running campaigns to generate new business.
• Helping in the booking process - creation, modification etc.
• Helping in Invoicing and Remittance Mapping.
• Helping in preparing Contracts and Agreements.

Nov 2019 – Oct 2020 · 11 mos

• End to end management of Projects in the Partner Engagement Network - supervised the launch of OYO's first Partner Support Centre at Gurgaon
• Build a country wide strategy around the target footfall, define target groups and run focused campaigns for the same
• Finalize the budget, manage the revenue, work on the ROI model and own the P&L for each centre
• Manage the Partner Support Team, define their KRAs, reduce the TAT for issue resolution and responsible for Business addition via this centre
• Head the launch of 23+ such centres PAN India

Apr 2019 – Nov 2019 · 7 mos

• Build diverse Pipeline for multiple lines of business
• Key Account Management
• Market intelligence and Research
• Build a country wide strategy around the account’s key objectives of revenue, product penetration, customer satisfaction
• Manage the revenue, relationship and customer satisfaction of identified corporate
• Create periodic account reviews with customer
• Manage sales activity, budgeting and forecasting (Sales Process Management)
• Effectively negotiate at multiple levels, both commercial and technical

Apr 2018 – Apr 2019 · 1 yr

• Project Management: Taking care of the entire execution and operation of projects from Inventory Management to Vendor Management
• Handling major Pre-Sales activities like preparing the Costing, creating the Proposal, making Draft SLAs
• Relationship building with existing Client, conducting Demonstrations and POCs, follow-ups on all projects of North
• Working on Tenders: Understanding the tender, document gathering, registration, bid submission, commercials
• Supporting strategic plans (research information, deployment road maps, executions, presentations)
• Conducting major Site Surveys like Tata Steel, AAI, and preparing their Reports

Apr 2017 – May 2017 · 1 mo · Mumbai Metropolitan Region

• Summary:
• Trend Analysis of the 3G network’s Outage Report for the period of October’16-March’17, identified Critical Cell Sites under various categories.
• Study and Comparative Analysis of the 3G Live Network’s Downtime Outage Report for the month of April and May, thereby identifying the Critical Cell Sites based on various Parameters.
• In-depth Analysis and identification of the Critical RNC’s based on Speech Drops by studying the Live DCR Data Report for the month of April and May.
• Commercial Reconciliation of IPs under the category of IP fees, IP rental, Energy and MSA loading.
• Preparing Budget for FY 18-19 by studying the Rental Reports and Mapping the Revenue with Rentals for Vodafone Owned Sites.